Summary
Overview
Work History
Education
Skills
Timeline
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Phoebe Hutley

City of London

Summary

I am a very ambitious, detail-orientated and organised individual with strong communication skills. This ensures I am highly efficient in the workplace and work well under pressure, in fast-paced environments. I am adaptable to any situation and able to follow directions easily as well as use my initiative when needed. I have been studying all areas of law whilst gaining experience by following along with leading lawyers. This enabled me to enjoy working as part of a team however I am just as happy to work alone. I have a background in being a highly qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. I am a reliable and trustworthy worker determined to offer outstanding levels of service to customers whilst bringing a can-do attitude to all tasks, ensuring jobs are completed accurately.

Overview

6
6
years of professional experience

Work History

Sales Assistant/ Bra fit specialist

Victoria's Secret
Greenhithe, Kent
11.2022 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Tracked metrics with spreadsheets and modelled data for staff.

Cashier/ sales assistant

Footlocker
Maidstone, Kent
12.2020 - 12.2022


  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Mentored new team members on customer service and POS operation.
  • Prepared and submitted end-of-shift reports.
  • Collected and verified telephone numbers, addresses and proper spelling of names.

Sales Assistant

Boots
Maidstone, Kent
12.2019 - 02.2020
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Converted sales leads and opportunities through exceptional persuasion and negotiation.
  • Conducted in-depth client profiling using targeted questioning to identify individualised needs, provide advice and close high-value sales.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Consistently exceeded weekly sales targets.
  • Took inventory of stock products and identified discrepancies between computer logs and physical counts.

Online Seller

Dinkyboos boutique
Abbey Wood, Greenwich
07.2018 - 11.2020


  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Negotiated best-possible prices for maximised profit levels.
  • Devised pitches and presentations targeted to client needs for improved deal closing.
  • Handled high-volume telesales enquiries within call-time targets.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Enhanced new business acquisition through strategic networking and lead generation.
  • Smoothened day-to-day operations by controlling product inventory and promptly reordering low-stock items.
  • Prepared outgoing shipments, verifying correct labelling to minimise returns.

Education

Degree in - Law

University of Greenwich
London
09/2021 - 05/2024

A-Levels - Law, Psychology and English Literature

Christ The King Sixth Form College
London
06.2021

GCSEs -

St Paul's Academy
London
09/2014 - 05/2019

Skills

  • Skilled mediator
  • Outstanding public speaker
  • Efficient multitasker
  • Target-driven
  • Excellent time management
  • Outgoing and enthusiastic
  • Retail merchandising expertise
  • Confident communicator
  • Results driven

Timeline

Sales Assistant/ Bra fit specialist

Victoria's Secret
11.2022 - Current

Cashier/ sales assistant

Footlocker
12.2020 - 12.2022

Sales Assistant

Boots
12.2019 - 02.2020

Online Seller

Dinkyboos boutique
07.2018 - 11.2020

Degree in - Law

University of Greenwich
09/2021 - 05/2024

A-Levels - Law, Psychology and English Literature

Christ The King Sixth Form College

GCSEs -

St Paul's Academy
09/2014 - 05/2019

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Phoebe Hutley