Summary
Overview
Work history
Education
Skills
Hobbies & Interests
Timeline
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Phoebe Hendry

Marlow,Buckinghamshire

Summary

My fascination with societal structures and the pursuit of justice led me to earn a First-Class Honours degree in Criminology and Criminal Justice from the University of Leeds. Throughout my studies, I developed strong analytical and critical thinking skills, gaining a deep understanding of human behavior and complex social issues

.

Beyond my academic background, I have a creative flair and a strong interest in marketing, business strategy, and innovation. My first role after university provided a fast-paced, customer-focused environment where I mastered communication, relationship-building, and problem-solving. I learned to navigate challenging conversations, think strategically, and deliver engaging solutions—all while ensuring customer satisfaction. This experience also sharpened my attention to detail, organisational skills, and adaptability.


I'm eager to apply my creativity and strategic thinking in a dynamic role where I can contribute to brand development, content creation, and market research. I thrive in collaborative environments, always ready to go the extra mile to deliver impactful work.

Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work history

Client Relations Co-ordinator

Nicholas King Homes
Beaconsfield , Buckinghamshire
06.2024 - 01.2025
  • Efficiently addressed customer inquiries and proactively sought solutions to ensure client satisfaction.
  • Effectively communicated with managers & directors on complex issues and conveyed decisions to clients, ensuring transparency and understanding.
  • Handled challenging customer interactions with professionalism and empathy, maintaining a positive and client-oriented approach.
  • Consistently demonstrated respect, friendliness, and a willingness to assist colleagues and contribute to team success.

Temporary Sales Assistant

My Best Friends Wardrobe
Marlow
05.2023 - 10.2023
  • Key holder responsible for opening, closing and running the shop often alone.
  • Greeted customers and offered assistance with selecting clothing, finding accessories and completing purchases.
  • Resolved customer complaints and returns with proactive problem-solving skills.
  • Responsible for training and supervision of work experience staff.
  • Organised displays to promote inventory and encourage customer purchases.

Customer Service Administrator

Softcat
Marlow
05.2022 - 09.2022
  • Thrived in a fast-paced team environment.
  • Managed the logistics of customer tech returns and collections, ensuring timely and accurate completion of all administrative tasks.
  • Collaborated effectively with cross-functional teams, including sales, to identify and resolve customer issues efficiently.
  • Developed a strong understanding of company products and services, enabling effective troubleshooting.

Christmas Temporary Sales Assistant

Rebellion Brewery
Marlow
12.2021 - 01.2022
  • Working either in their drive-through or the shop.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.

Waitress- Part Time

Queens Head Pub
Little Marlow, Buckinghamshire
04.2018 - 12.2021
  • Greeted guests upon arrival to create a welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Delivered bills, collected cash or credit card payments and provided receipts to customers.


Education

1st Class, Bachelor of Arts - Criminology and Criminal Justice

University of Leeds
Leeds, West Yorkshire
09.2021 - 06.2024

A-Levels - Law A, Psychology A, Business A

Sir William Borlase Grammar School
Marlow, Buckinghamshire
09.2019 - 06.2021

GCSEs - Business Studies 8 (A), Physics 7 (A), Biology 8 (A), English Lit 7 (A), French 6 (B), Chemistry 8 (A), PE 7 (A), Drama 8 (A)

Pipers Corner School
09.2011 - 05.2019

Skills


  • Highly dependable
  • Fast learner
  • Creativity
  • Customer Service experience
  • Communication skills
  • Problem-solving

Hobbies & Interests

  • Having participated successfully at school in all team sports, the gym and keeping fit is now an integral part of my day-to-day life.
  • Until I finished school, I had a horse competing at a national level both within teams and individually. From early on, this taught me responsibility, perseverance and prioritisation.
  • Lastly, a big part of my spare time is taken up by running the marketing, photography and content of the early stages of my family-run vineyard, Marlow Valley Vineyard.


Timeline

Client Relations Co-ordinator

Nicholas King Homes
06.2024 - 01.2025

Temporary Sales Assistant

My Best Friends Wardrobe
05.2023 - 10.2023

Customer Service Administrator

Softcat
05.2022 - 09.2022

Christmas Temporary Sales Assistant

Rebellion Brewery
12.2021 - 01.2022

1st Class, Bachelor of Arts - Criminology and Criminal Justice

University of Leeds
09.2021 - 06.2024

A-Levels - Law A, Psychology A, Business A

Sir William Borlase Grammar School
09.2019 - 06.2021

Waitress- Part Time

Queens Head Pub
04.2018 - 12.2021

GCSEs - Business Studies 8 (A), Physics 7 (A), Biology 8 (A), English Lit 7 (A), French 6 (B), Chemistry 8 (A), PE 7 (A), Drama 8 (A)

Pipers Corner School
09.2011 - 05.2019
Phoebe Hendry