Hi, I’m
Phoebe Harte
Greater Manchester
Summary
Results-driven professional with expertise in sales operations, CRM management, and business development. Demonstrates strong capabilities in process improvement, team leadership, and project management to drive operational efficiency and revenue growth. Skilled in data analysis, customer relationship management, and lead management to optimise client engagement and satisfaction. Proficient in Microsoft Office and communication tools, with a proven ability to handle crises, assess risks, and implement innovative solutions in all areas across a business. Adept at motivating teams and fostering collaboration to achieve organisational goals while maintaining a focus on delivering measurable results.
Overview
7
years of professional experience
4
years of post-secondary education
1
Certification
Work history
Wonder Grip UK LtdRomiley, Stockport
Sales Operations Manager
2025.06 - 2026.05 (11 education.months_Label)
Job overview
- Rapidly progressed through multiple positions across operations, administration, business development and sales operations, becoming a central figure within the business responsible for supporting company-wide processes, systems and team performance.
- Managed and improved day-to-day sales operations, CRM systems and internal business processes.
- Oversaw company inboxes, customer communications and operational workflows across departments.
- Created and implemented SOPs for sales, operations, accounts and marketing functions.
- Managed onboarding and offboarding processes, including training and support for new starters.
- Led daily operational meetings with European teams and coordinated internal project actions.
- Delegated leads and managed sales pipelines using HubSpot CRM.
- Conducted customer site visits and workplace risk assessments for teams of up to 500 employees.
- Produced sales and operational reports to support management decision-making.
- Managed external supplier relationships including IT, marketing agencies and equipment providers.
- Supported customer retention and account management for major business accounts.
- Assisted senior leadership with customer presentations and sales pitches. Successfully helped retain one of the company’s largest accounts by re-pitching directly to the customer board alongside the Managing Director against 9 competitors.
- Supported business growth from approximately £5k per month to £1m revenue growth.
- Designed and implemented the company’s full industrial sales process.
- Improved sales team KPI performance from approximately 30 calls per day to 120 calls per day.
- Became the primary internal trainer for CRM systems, sales processes and operational systems across the business.
- Cleaned and restructured CRM and order processing databases to improve data accuracy and account ownership.
- Managed and supported teams of up to 26 employees across multiple functions.
- Developed organisational charts, job descriptions, sales call scripts and customer communication templates.
- Implemented operational improvements across logistics, order processing and customer support functions.
Wonder Grip UK LtdRomiley, Stockport
Business Development Manager, Operations Manager
2021.05 - 2025.06 (4 education.years_Label & 1 education.month_Label)
Job overview
- Developed extensive cross-functional knowledge across logistics, warehousing, customer service, sales and operations while becoming the go-to contact for business systems, process support and team guidance.
- Maintained effective communication between sales and other departments.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Delivered outstanding administrative support for smooth sales operations.
- Managed office supplies inventory ensuring always well-stocked .
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Generated regular reports for insightful business decisions.
- Built rapport with new and existing customers to boost client retention.
- Led teams to achieve business objectives on time and within budget constraints.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Handled crisis situations effectively, minimising impact on business operations.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Coached team to build client relationships and exceed sales targets.
- Introduced new technologies into team workflows to boost output efficiency and accuracy.
Manchester City Football ClubManchester
Waitress – Chairman’s Lounge
2019.01 - 2021.01 (2 education.years_Label)
Job overview
- Delivered high-quality customer service within a premium hospitality environment.
- Progressed from drinks service to independently managing 10 hospitality tables.
- Built strong communication and customer relationship skills in a fast-paced setting.
The Grapes PubHyde, Tameside
Bartender
2019.01 - 2021.01 (2 education.years_Label)
Job overview
- Served customers in a busy hospitality environment.
- Trained and supported new team members.
- Maintained excellent customer service standards under pressure.
Education
University of HuddersfieldHuddersfield
Diploma of Higher Education from Psychology
2019.09 - 2021.06 (1 education.year_Label & 9 education.months_Label)
Ashton Sixth Form College
2017.01 - 2019.01 (2 education.years_Label)
University overview
- Law – B
- Psychology – B
- Sociology – B
Skills
- Sales operations
- CRM management (HubSpot)
- Process improvement
- Business development
- Team leadership
- Project management (Mondaycom)
- Data analysis
- Customer relationship management
- Lead management
- Operations coordination
- Risk assessment
- Microsoft Office proficiency
- Communication tools expertise
- Problem solving
- Product knowledgeability
- Result oriented thinking
- Employee motivation
- Revenue generation
- Crisis handling
- Initiative taking
- Communication finesse
- Team Leadership
Certification
NEBOSH Health & Safety Certification
Interests & Hobbies
Outside of work, I enjoy staying active, social and exploring new experiences. I regularly go on long walks with my cockapoo, Chester, and enjoy gym training and getting into running after being inspired by the London Marathon 2026. I’m also a big foodie who enjoys cooking, making sourdough bread from scratch and trying new restaurants, cafés and coffee spots across Manchester with friends., I enjoy travelling, holidays, staycations and camping, and like balancing busy working life with good food, good company and outdoor activities. I’m naturally sociable, approachable and bring positive energy to the teams I work in, which helps me build strong relationships both internally and with customers.
ADDITIONAL INFORMATION
- Full UK Driving Licence
- Right to Work in the UK
References
References available upon request.
Timeline
Sales Operations Manager
Wonder Grip UK Ltd
2025.06 - 2026.05 (11 education.months_Label)
Business Development Manager, Operations Manager
Wonder Grip UK Ltd
2021.05 - 2025.06 (4 education.years_Label & 1 education.month_Label)
University of Huddersfield
Diploma of Higher Education from Psychology
2019.09 - 2021.06 (1 education.year_Label & 9 education.months_Label)
Waitress – Chairman’s Lounge
Manchester City Football Club
2019.01 - 2021.01 (2 education.years_Label)
Bartender
The Grapes Pub
2019.01 - 2021.01 (2 education.years_Label)
Ashton Sixth Form College
2017.01 - 2019.01 (2 education.years_Label)