Phoebe Harris
Street,Somerset
Summary
Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Holding General Manager
Gourmet Burger Kitchen
Street
2022.09 - 2023.01
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Tracked KPIs to drive profitability and target delivery.
Assistant Manager
Gourmet Burger Kitchen
Street
2018.01 - 2022.09
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
Bar Supervisor
Frankie & Benny's
Street
2016.09 - 2017.12
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
Education
Foundation Degree in Arts - Music
Tech Music School
London 2014.09 - 2016.05
Higher National Diploma - Performing Arts
City of Bath College
Bath 2012.09 - 2014.04
GCSEs -
Frome Community College
Frome 2009.09 - 2011.05
Skills
- Active listening
- Food hygiene
- Cashing up procedures
- Task prioritisation
- Performance improvement
- Customer service
- Rapport building
Timeline
Holding General Manager
Gourmet Burger Kitchen
2022.09 - 2023.01
Assistant Manager
Gourmet Burger Kitchen
2018.01 - 2022.09
Bar Supervisor
Frankie & Benny's
2016.09 - 2017.12
Foundation Degree in Arts - Music
Tech Music School
2014.09 - 2016.05
Higher National Diploma - Performing Arts
City of Bath College
2012.09 - 2014.04
GCSEs -
Frome Community College
2009.09 - 2011.05