Phoebe Harris
Street,Somerset
Summary
Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Holding General Manager
Gourmet Burger Kitchen
Street
09.2022 - 01.2023
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Tracked KPIs to drive profitability and target delivery.
Assistant Manager
Gourmet Burger Kitchen
Street
01.2018 - 09.2022
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
Bar Supervisor
Frankie & Benny's
Street
09.2016 - 12.2017
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
Education
Foundation Degree in Arts - Music
Tech Music School
London 09.2014 - 05.2016
Higher National Diploma - Performing Arts
City of Bath College
Bath 09.2012 - 04.2014
GCSEs -
Frome Community College
Frome 09.2009 - 05.2011
Skills
- Active listening
- Food hygiene
- Cashing up procedures
- Task prioritisation
- Performance improvement
- Customer service
- Rapport building
Timeline
Holding General Manager
Gourmet Burger Kitchen
09.2022 - 01.2023
Assistant Manager
Gourmet Burger Kitchen
01.2018 - 09.2022
Bar Supervisor
Frankie & Benny's
09.2016 - 12.2017
Foundation Degree in Arts - Music
Tech Music School
09.2014 - 05.2016
Higher National Diploma - Performing Arts
City of Bath College
09.2012 - 04.2014
GCSEs -
Frome Community College
09.2009 - 05.2011
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