Phoebe Goldsby

Leading the EMEA HR function and supporting global operations in a growing IT consultancy, reporting directly to the Global CFO.

Key Achievements & Responsibilities:

• Provide strategic and day-to-day HR business partnering to senior management and C-suite leaders.
• Successfully merged Cyber Security and Risk Management teams, fostering collaboration and operational alignment.
• Rebranded company values and led global rollout, reinforcing cultural alignment and employee engagement.
• Transformed performance management framework, embedding a high-performance culture through streamlined processes and clear accountability.
• Led full recruitment lifecycle, including executive search, managing pipelines, and launching our Analyst Programme.
• Championed employee engagement initiatives and developed a robust internal communication and recognition strategy.
• Partnered with leaders to manage organisational change, providing coaching and guidance on people leadership and development.
• Maintained and refreshed HR policies in line with evolving legal and operational requirements.
• Acted as a strategic advisor to leaders on complex employee relations matters, ensuring legal compliance and risk mitigation.
• Supported business planning through data-driven people insights, contributing to operational efficiency and workforce planning.

People Partner at a high-growth, Series D funded medical technology company, supporting UK and US operations. Played a key role in strengthening employee engagement, enhancing performance management, streamlining HRIS processes, and managing complex employee relations across a transatlantic workforce.

Employee Engagement & Recognition:

• Transformed employee engagement by analysing quarterly surveys and implementing strategic initiatives. Including but not limited to; the 'Qudos' reward scheme, quarterly newsletter, monthly social and wellbeing events on a limited budget, and the introduction of the 'Star of the Year' award. These efforts led to a notable improvement, evidenced by the achievement of a 93% participation rate and a 1* Best Companies accreditation status, signifying very good engagement - a record achievement for Quanta.

Collaboration and Workforce Performance:

• Regular collaboration with Managers and Directors, leveraging a proactive approach and keen attention to detail to advance workforce performance across all disciplines including Research & Development, Operations, Supply Chain, Manufacturing, Customer Success, QARA, Commercial and all head office functions.
• Played a key role in developing and implementing solutions to people challenges, whilst ensuring a fair and rewarding work environment for all examples includes weekly well-being check ins, executing performance management plans, breaking down department silos and improving inter departmental communication. - Initiated and developed a dynamic Culture Forum aimed at fostering open communication, collaboration, and a positive workplace environment within the organisation on a global scale.

Employee Lifecycle:

• Expertly navigated the employee lifecycle; issuing 150+ employment contracts, conducting comprehensive inductions, seamlessly managing all UK organisational changes, overseeing 80 exit processes and including conducting insightful exit interviews which led to a benefits overhaul based on data gathered.
• Ensured compliance through diligent management of right-to-work checks, adept handling of sponsorships, and meticulous attention to visa requirements, contributing to a legally sound and compliant workforce.
• Successfully implemented and managed the annual review process, introduced a mid-year review system, and provided comprehensive guides on utilising the 'Frankli' platform for effective performance assessments. Additionally, initiated career conversations and developed guidance on conducting impactful 1-1 meetings, contributing to a streamlined and constructive employee development framework.

Payroll & Pensions:

• Successfully executed end-to-end payroll processing for 190 UK employees, ensuring precision and compliance across the entire payroll spectrum.
• Encompassing management of hourly wages, comprehensive scrutiny of overtime calculations, adept handling of any payroll adjustments, and accurate deduction of sickness-related absences.
• Conducted thorough management of pension processes for entire UK payroll, addressing aspects such as employee opt-outs and salary sacrifice arrangements.
• Facilitated strategic discussions with a broker to identify potential savings for the business through National Insurance and tax reduction measures.

Employee Relations & Absence Management:

• Managed diverse aspects of employee relations; handling capability issues, grievances, and disciplinary matters. Provided crucial guidance to managers and directors throughout these processes, ensuring fair and effective resolutions.
• Effectively managed all aspects of UK absence, including successful introduction of the Bradford Factor. The implementation of this system led to a notable reduction in employee absences, showcasing a strategic and impactful approach to absence management. Provided essential support to the business by offering advice and guidance on sickness absence welfare matters. This included expertise in trigger points, facilitating sickness review meetings, coordinating occupational health referrals, and implementing outcomes such as workplace adjustments and limited duties programs as necessary.

Head Office Relocation:

• Facilitated the relocation of the head office, actively contributing to the consultation process with affected staff. Attended consultation meetings, ensuring smooth communication alongside producing and distributing comprehensive site communications and guides pertaining to the new location.

HR Advice & Support:

• Oversaw all people related content at the Manufacturing site in St Asaph, conducting monthly catch-ups onsite with both management and employees. This proactive approach contributed to a substantial growth in workplace culture during tenure, as well as increased retention.
• Effectively managed on-site management issues through proactive mediation, demonstrating strong conflict resolution skills. Additionally, facilitated impactful training workshops to address and enhance team dynamics and leadership effectiveness.
• Provided credible and pragmatic HR advice, training and support to managers and employees in relation to HR policies and procedures. Ensured that legislation, policy and best practice were applied fairly and consistently across the business (e.g., maternity leave, parental leave, flexible working).
• Effectively led and managed the audit process for the People Team, demonstrating a keen focus on detail and accuracy. Collaborated seamlessly with the Quality Assurance and Regulatory Affairs (QARA) department to ensure comprehensive compliance across all relevant areas.

HR Systems:

• Oversaw regulatory compliance efforts, ensuring seamless business operations.
• Managed the HR system, overseeing all system changes and running regular reports to ensure effective and efficient HR operations.
• Conducted a comprehensive review of the global HRIS system, actively participated in defining system requirements, engaged with various providers through meetings and demonstrations, successfully identified cost-saving measures and considered risks for the organisation.

Reason for leaving: Redundancy

Sole HR support in a challenging retail environment, with a workforce ranging between 400 to 600 employees spread across three distinct sites.

Recruitment and Onboarding:

• Demonstrated end-to-end recruitment proficiency, managing processes from job postings to issuing 280+ employment contracts for a range of different roles including zero hours, part time/full time, seasonal and head office support from staff to senior management level.
• Oversaw induction programs and conducted probation reviews.

Employee Offboarding and References:

• Effectively handled the resignation process for 160+ employees, covering tasks from drafting letters to producing references.

Employee Relations and Leadership:

• Provided leadership in disciplinaries, grievances, and appeals, excelling in witness roles and notetaking. Played a vital role in ensuring a comprehensive and effective process.

HR Reporting and Data Management:

• Excelled in HR reporting, providing monthly metrics for board reports.
• Prepared data for reporting including NMW, salary reviews, bonuses, and gender pay gap. Training Coordination and Compliance:
• Managed training coordination and agreements ensuring compliance with guarantees and maintaining accurate records.

Employee Benefits Administration:

• Administered employee benefit schemes including health insurance and life assurance.

Site Collaboration and HR Support:

• Collaborated with site managers, delivering consistent HR support across three sites.

Payroll and Pension Administration:

• Successfully took over payroll and pension administration in a three-week handover, managing process for all employees and handling salary increases through annual reviews.

Employee Engagement and Accreditation:

• Secured Great Places to Work accreditation through continuous social initiatives and employee engagement programs, including monthly newsletters and Webbs Way Awards.

Reason for leaving: Headhunted by Senior Director of People & Performance to return to Quanta based on performance in temporary role.

Temporary position focused on document compliance and QMS support during the pandemic.

Fast paced and high-volume HR environment, supporting HR business partners with staffing levels of c2,500 across the UK.

Documentation and Compliance Management:

• Produced and issued offer letters, contracts of employment, coordinated references and processed DBS applications to ensure seamless onboarding processes.

Advisor on Employment Matters:

• Provided expert advice to line managers on employment terms, conditions, policies, procedures and addressed any pay-related queries.

New Starter Administration:

• Managed administration of new starters for up to 17 services, ensuring adherence to safer recruitment checks in line with child protection guidelines.

HR Information System Maintenance:

• Maintained HRIS, overseeing any pay and job detail amendments to ensure accurate and up-to-date records. Ensured GDPR compliance by maintaining secure and up-to-date employee files, prioritising data security.

Meeting Support and Documentation:

• Attended off-site meetings, providing essential minute-taking services for grievance meetings and disciplinary hearings.

Employee Engagement Reporting:

• Collated feedback and produced reports on employee engagement, contributing valuable insights for strategic decision-making.

Management Reporting:

• Prepared management reports on employee-related data to assist in the overall management and development of staff.

Project Support and Leadership:

• Supported Head of HR and HR Business Partners in the development and implementation of various projects, contributing to the organisations strategic initiatives.

Absence Management and Compliance Checks:

• Managed cases of long-term sickness absences and performance-related issues, ensuring compliance with relevant policies.

Annual Compliance Checks:

• Conducted annual driver's license checks, demonstrating a commitment to regulatory compliance and risk management.

Reason for leaving: Redundancy due to an acquisition and relocation to Bolton was required.

Development of HR Processes:

• Oversaw development, modification and implementation of comprehensive company processes, policies, and procedures.

Ensured Compliance and Certification:

• Solely responsible for achieving ISO 9001 certification, demonstrating commitment to quality and regulatory standards.

Employee Lifecycle Administration:

• Took charge of end-to-end employee lifecycle administration, including issuing employment contracts, sub-contractor agreements, conducting probations, exit interviews and managing contract terminations.

Employee Relations and Documentation:

• Provided vital support to managers by serving as a witness and meticulously documenting minutes during employee relation cases.

Performance Monitoring and Improvement:

• Developed and implemented an annual appraisal process to effectively monitor employee performance and identify areas for improvement.

Enhanced Employee Benefits:

• Conducted comprehensive reviews of employee benefits and played a pivotal role in enhancing maternity, paternity and sickness pay policies.

Training and Certification Oversight:

• Managed all training requirements, concurrently serving as a training supervisor for RICS and CIOB. Developed training agreements and plans to ensure continuous professional development.

Recruitment Support:

• Assisted in various recruitment initiatives, including posting job adverts and participating in interviews.

Event Organisation:

• Orchestrated all social and training events, fostering a collaborative and engaging workplace culture.

Reason for leaving: Role change to become Lead PQQ & Tender Advisor