Phoebe Featherstone
Rochester ,Kent
Summary
Friendly customer service professional with four years of success in resolving customer concerns and enquiries. Skilled at accurately building rapport in person and over the phone. Supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant at
Tesco Superstore
Rochester , Kent
09.2023 - 05.2026
- Handled complaints calmly and professionally, resolving issues to maintain customer satisfaction.
- Supported store operations by performing cashier duties, assisting with products, and delivering customer care.
- Created positive customer experiences and reinforced brand reputation through attentive, helpful service.
Barista at
The Promenade Cafe
Gravesend, Kent
07.2022 - 08.2023
- Engaged with customers to understand preferences and provided tailored recommendations for food and beverage items, enhancing customer satisfaction.
- Learned and recalled recipes for specialty coffee beverages and seasonal offerings to deliver quality service and meet customer expectations.
- Implemented health and safety protocols, conducting regular checks to comply with regulations.
- Ensured cleanliness and hygiene of food service counters through consistent sanitisation, contributing to a safe dining experience.
Education
A-Levels -
Longfield Academy
Longfield, Kent01-2025
GCSEs -
Thamesview School
Gravesend, Kent01-2023
Skills
- Customer service
- Payment Processing
- Cash handling
- Sales support
- Customer complaint management
- Complaint handling
- Conflict resolution
- Product knowledge
- Time management
- Team collaboration
- Telephone etiquette
- Positive communication
- Polite and friendly
- Adaptive problem solving
- Composure under pressure
- Telephone etiquette
Timeline
Customer Service Assistant at
Tesco Superstore
09.2023 - 05.2026
Barista at
The Promenade Cafe
07.2022 - 08.2023
A-Levels -
Longfield Academy
GCSEs -
Thamesview School