Phoebe Clewlow-Smith
Worthing,West Sussex
Summary
A dedicated professional with a genuine love of hair and beauty, complemented by a passion for fashion and interior design. Demonstrates great customer service skills with an approachable and welcoming manner. A hard worker who will always go the extra mile. Confident in complaint management, and adherence to health and safety compliance.
Overview
5
5
years of professional experience
Work history
Restaurant Supervisor
Bangerz 'n' Burgerz
Rustington, West Sussex
10.2022 - 10.2023
- Assisted manager with the smooth operation of the restaurant.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Developed successful promotional strategies for increased patronage.
- Promoted positive dining experience with exceptional customer service skills.
Front of house team member
Bangerz 'n' Burgerz
Rustington, West Sussex
01.2022 - 10.2022
- Maintained high standards of customer service.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Maintained high standards of customer service during peak times.
Saturday Assistant
Sotas Hair
Goring
11.2019 - 03.2020
- Greeted and welcomed customers in a friendly manner.
- Maintained cleanliness of the salon.
- Dealt with phone queries professionally & politely.
Work experience - hairdressing
Richard John Academy
Worthing, West Sussex
05.2018 - 05.2018
- Shadowed and observed all aspects of running a salon.
- Assisting on reception desk
- Keeping the salon clear and tidy.
- Responding to customer queries.
Education
Diploma - Interior Design
Chichester College
Chichester, West Sussex 09/2021 - 06/2022
Diploma - Art and Design
Northbrook College
Worthing, West Sussex 09/2020 - 06/2021
GCSEs - Maths, English Language, English Literature, Geography
Kings Interhigh
09/2019 - 06/2020
Secondary education - Secondary
Durrington High School
Worthing, West Sussex 09/2015 - 07/2019
Skills
- Great customer service
- Approachable and welcoming manner
- Professional and polite approach
- Complaint management
- Health and Safety Compliance
- Sales techniques
- Genuine love of hair and beauty
- Passion for fashion and interior design
Affiliations
- Hair, beauty and fashion. Dog walking, keeping fit.
Timeline
Restaurant Supervisor
Bangerz 'n' Burgerz
10.2022 - 10.2023
Front of house team member
Bangerz 'n' Burgerz
01.2022 - 10.2022
Saturday Assistant
Sotas Hair
11.2019 - 03.2020
Work experience - hairdressing
Richard John Academy
05.2018 - 05.2018
Diploma - Interior Design
Chichester College
09/2021 - 06/2022
Diploma - Art and Design
Northbrook College
09/2020 - 06/2021
GCSEs - Maths, English Language, English Literature, Geography
Kings Interhigh
09/2019 - 06/2020
Secondary education - Secondary
Durrington High School
09/2015 - 07/2019
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