Phoebe Chipping

In this role, I worked in a fast-paced return centre and call centre environment, where I was responsible for processing customer returns and handling a wide range of customer service inquiries. My responsibilities included:

Efficiently handled returned items by verifying product condition, issuing refunds or replacements, and updating internal systems to ensure accurate stock and transaction records.

Assisted customers with placing new orders over the phone, ensuring accuracy in product selection, pricing, and shipping details.

Resolved customer concerns in a timely and professional manner, often liaising with other departments to provide effective solutions.

Throughout this role, I developed strong communication skills, attention to detail, and the ability to stay calm under pressure. I consistently met performance targets and contributed to a positive customer experience.

I work here for work experience that counted toward my college course I completed 75 hours of work

experience.

Worked with care and compassion to deliver safe and fear-free experiences to animals.

Walked and exercised animals at regular intervals, delivering appropriate stimulation and maintaining fitness

levels.

Regularly cleaned and tidied kennel and cattery areas, maintaining spotless standards.

Assisted with general kennel maintenance work, cleaning, tidying and updating grounds.

Walked dogs on leads safely and responsibly, delivering diligent care in and out of kennel grounds.

Demonstrated care and compassion, building and nurturing trusting relationships with all dogs and cats.

Greeted customers warmly and professionally, providing reassurance of safe, secure pet care.

My role as magazine distributor involved delivering a local magazine for the Hassocks area. I was responsible for delivering to my area and checking my progress in the app. All deliveries had to be made within a weeks time frame which i consistently met. This job gave me experience of working to deadlines, proving my trustworthiness and being a representative for the company when out on deliveries.