Phoebe Cheetham
Tamworth
Summary
University graduate and accomplished bartender and barista, with a passion for open, communicative environments. A quick learner who exceeds in problem solving with excellent issue and conflict resolution skills. Detail-oriented and efficient in priority choosing, organisation, and time management. Knowledgeable in anthropology, bringing values of ethics, openness and fairness, being applied in all areas of work.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
One Union - work across three venues
Nottingham
02.2022 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
Team Leader
Wetherspoons
Nottingham / Oxford
11.2019 - 02.2022
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Implemented new working processes to deliver multiple improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Worked with management team to implement proper division of responsibilities.
Barista
Costa Coffee
Tamworth / Oxford
08.2017 - 11.2019
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Education
Bachelor of Science - Anthropology
Oxford Brookes University
Oxford 09.2018 -
A-Levels - Anthropology, Sociology and Psychology
Birmingham Metropolitan College
BirminghamSkills
Organised and reliable Conflict Resolution
Priority management
Problem-Solving
Timeline
Supervisor
One Union - work across three venues
02.2022 - 08.2022
Team Leader
Wetherspoons
11.2019 - 02.2022
Bachelor of Science - Anthropology
Oxford Brookes University
09.2018 -
Barista
Costa Coffee
08.2017 - 11.2019
A-Levels - Anthropology, Sociology and Psychology
Birmingham Metropolitan College