Phoebe Belfield
Birmingham
Summary
Dedicated professional with a strong foundation in customer relations, staff management, and training as well as development. Who demonstrates exceptional punctuality and reliability, ensuring smooth operations and high standards. Committed to fostering a positive work environment and enhancing team performance.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Shift supervisor
Mitchell and Butler
Solihull , West Midlands
03.2022 - Current
- Coordinated staff training for improved service delivery.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Provided constructive feedback to employees, fostering professional growth and development.
- Facilitated smooth handovers between shifts for seamless business operations.
- Resolved customer complaints promptly, leading to enhanced customer relations.
Team member
Sayers Bakery
Birmingham, West Midlands
03.2016 - 03.2022
- Maintained high standards of food hygiene, securing customer trust.
- Handled difficult customers, resulting in conflict resolution.
- Provided excellent customer service to enhance business reputation.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Demonstrated proper food handling and safety standards.
- Remained flexible to cover shifts and work overtime as required.
Sales assistant
Helen e Cosmetics
Birmingham, West Midlands
03.2016 - 07.2021
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
Education
Diploma of Higher Education - Youth & Community Work
Newman University
Birmingham 09.2018 - 10.2022
A-Levels - English Language
Coleshill Sixth form
Birmingham 09.2016 - 06.2018
A-Levels - English Language
Coleshill Sixth form
Birmingham 09.2016 - 06.2018
A-Levels - Sociology
Coleshill Sixth form
Birmingham 09.2016 - 06.2018
Skills
- Punctuality and reliability
- Customer relations
- Training and Development
- Staff management
- Food hygiene understanding
Affiliations
- I travel at every opportunity I have!
- I have a love for Languages and other cultures. Im currently Learning Polish.
- I enjoy physical actives such as swimming and running.
- I also have skills in sewing and basic dress making.
References
References available upon request.
Timeline
Shift supervisor
Mitchell and Butler
03.2022 - Current
Diploma of Higher Education - Youth & Community Work
Newman University
09.2018 - 10.2022
A-Levels - English Language
Coleshill Sixth form
09.2016 - 06.2018
A-Levels - English Language
Coleshill Sixth form
09.2016 - 06.2018
A-Levels - Sociology
Coleshill Sixth form
09.2016 - 06.2018
Team member
Sayers Bakery
03.2016 - 03.2022
Sales assistant
Helen e Cosmetics
03.2016 - 07.2021
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