Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Phisayout Savankham

Student
London

Summary

- Successfully completed a comprehensive training program to become a skilled barista

- Prepared and served high-quality coffee beverages to customers in a fast-paced and busy environment

- Maintained the cleanliness and organization of the café and coffee station to ensure a hygienic and pleasant atmosphere for customers

- Assisted senior baristas with inventory management, ordering supplies, and maintaining equipment to ensure optimal functionality

- Provided exceptional customer service by engaging with customers, answering their questions, and making recommendations based on their preferences

- Developed strong teamwork and communication skills by collaborating with colleagues to ensure smooth operations during peak hours

- Demonstrated a strong work ethic and commitment to excellence by consistently meeting or exceeding performance targets and standards set by the company.

- Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
Languages

Work History

Barista Trainee

Zaza Coffee
02.2022 - 07.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Prepared eye-catching, creative latte art to please customers.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

BSc (Hons) - Business Management

Queen Mary University of London
London, United Kingdom
2021.08 - 2022.05

Skills

Ordering procedures

Point of sale system operation

Conversant in English

Exceptional customer service

Accomplishments

  • October 2020 – 2021, Assisting the Lao Red Cross with fund-raising and resource-raising for COVID-19 patients. Raised over $1,100 in funding through online donations. Raised awareness through infographics and virtual posters.
  • 2020 – 2021, Volunteer with the Lao Disabled Women's Development Center (LDWDC). Helped create educational videos to raise awareness about sexual health internationally.
  • October 2019 – 2020, VIS Secondary Action Learning Service Adventure (SALSA) project week. Volunteered in rural areas of Lao helping to build new clean water systems for local schools, spent time teaching children English, playing games.
  • 2018 - 2020, Pink Ribbon core member. Raising awareness and knowledge for breast cancer at VIS and Vientiane community.

Interests

Bartending

Cooking

Photography

Cars & Automobile

Timeline

Barista Trainee

Zaza Coffee
02.2022 - 07.2022

BSc (Hons) - Business Management

Queen Mary University of London
2021.08 - 2022.05
Phisayout SavankhamStudent