Philycia Obeng
Warrington,Cheshire
Summary
Philycia Obeng
About me
My name is Philycia Obeng, though most people know me as Philly. I am a Client Success and Account Management professional with over 10 years of experience in the travel industry, specialising in strategic account growth, client relationship management, and travel programme optimisation. I hold qualifications in Travel & Tourism Management and a degree in Aviation Management.
Throughout my career, I have managed global accounts across the oil & gas, pharmaceutical, and investment banking sectors, developing trusted partnerships and delivering tailored travel solutions that support business objectives. I am passionate about building long-term client relationships, identifying opportunities for improvement, and implementing strategies that enhance service, drive growth, and deliver measurable cost savings.
Facts & figures
My commercial mindset and strong negotiation skills have enabled me to secure significant results, including signing four new contracts within my first three months in my current role, recovering more than £97,500 through successful supplier negotiations and refunds, negotiating supplier agreements that generated annual savings of £20,000, and growing a client account to three times its original value within a year.
My passion
I am committed to continuous professional development, having completed The Affinity Programme in Client Success Management, the Aspire CMI programme, and a Client Success Management Bootcamp. I take a hands-on approach to every client implementation, ensuring I fully understand each organisation's objectives and deliver a seamless, high-quality client experience. I have Initiated migration discussions with Oceans clients to ensure a seamless transition to the Navan platform.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Business Lead – Oceans
Reed & Mackay
London
2023.03 - 2026.07
- Develop client focused solutions that respond to the client’s needs.
- Developing and maintaining multi-level client relationships, developing strategies and identifying upselling opportunities.
- Introducing solution innovation to improve end to end processes and drive ‘stickiness’ to R&M services and solutions.
- Developed and maintained multi-level client relationships, identified upselling opportunities and created targeted strategies to enhance client satisfaction.
- Managed contract renewal processes to ensure ongoing client agreements. and ultimately client retention.
- Drive service delivery to the client in accordance with agreed service level agreement.
- Respond to clients' questions, issues, and complaints, thinking creatively to formulate effective solutions.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Conduct meetings professionally and politely to maintain excellent service standards.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Accommodated client requests for customisations or modifications as best as possible.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Used travel agency software to explore customers purchasing options, offering clear comparisons, and securing best deals.
- Processed payment and established payments plan on behalf of customers, offering multiple methods to maximize sales.
- Accommodated client requests for customisations or modifications.
Corporate travel manager
Accommodations Plus International
London
2022.07 - 2023.02
- In my role managing a large corporate account at API, I was responsible for fostering strong relationships between our clients and partners while driving revenue growth and cost savings.
- This involved negotiating new contracts and renewing existing agreements, ensuring we consistently delivered value to our clients.
- Fostered strong relationships between clients and partners while driving revenue growth and cost savings.
- I prioritized keeping clients informed and included in our prospective database, while also scheduling regular meetings and calls with potential customers to enhance our outreach.
- Opened doors at hotels worldwide, establishing connections with key decision-makers and acquiring new hotel partners to expand offerings.
- Participation in trade shows and networking events was another essential aspect of my responsibilities, providing opportunities to highlight our services and build relationships that would strengthen our market presence.
- Together, these efforts contributed to API’s reputation as a trusted leader in crew accommodations, reinforcing our mission to support crew members in having the best possible layover experience.
- Participated in trade shows and networking events to highlight our services and build relationships that strengthened our market presence.
- With over 40 years of experience, API combines excellent service with proprietary technology to create efficient solutions tailored to the unique needs of airline crews and other workforce travellers.
- Accommodations Plus International (API) has established itself as a premier provider of crew accommodation and technology services, renowned for its commitment to enhancing the layover experience for crew members.
Senior Business travel consultant
Clarity
Warrington
2018.07 - 2022.07
- Resolved clients' questions, issues, and complaints by creatively formulating effective solutions, enhancing overall customer satisfaction.
- Checked customer passports for travel compliance.
- Conduct calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety, providing essential information to support informed travel decisions.
Business travel consultant
Carlson Wagonlit Travel
Warrington, Cheshire
2014.06 - 2018.07
- Provided quality business travel services to one of the largest oil and gas companies daily.
- Cooperate with clients to determine their needs and advise them on appropriate modes of transportation, travel dates cost and accommodations.
- Utilised Sabre system for travel bookings and client management.
- Meeting with airlines, hotels, and car rental companies.
- Provided training and support for new team members to ensure smooth onboarding.
- Assisting clients in the financial industry.
- Collaborated with clients to assess their needs and recommend suitable transportation modes, travel dates, costs, and accommodations.
- Help train new colleagues that join the team.
- Entered and updated client data in software systems to ensure accurate records.
- Conducted meetings with airlines, hotels, and car rental companies to negotiate partnerships.
- Acquired various certificates through our online university, such as customer service, clients' focus/confidentiality. Understanding and pre-empting customer's needs. Dealing with high profile clients.
Education
Bachelor of Science BSC (Hons) - Aviation management Studies
London Metropolitan University
2010.09 - 2013.07
A-Levels - undefined
2009.09 - 2010.07
Level 1 Certificate in Air Fares & Ticketing - undefined
London Metropolitan University
2010.04 - 2010.05
Skills
Client relationship management
Customer engagement
Effective communication
Calm under pressure
Problem-solving
Market trend analysis
Analytical skills
Interpersonal skills
Leadership
Risk compliance
Quality Assurance
Public relations management
Upselling
LANGUAGES
Dutch
Fluent
HOBBIES AND INTEREST
Music, tennis, learning languages and adventure travels.
References
References available upon request.
Timeline
Business Lead – Oceans
Reed & Mackay
2023.03 - 2026.07
Corporate travel manager
Accommodations Plus International
2022.07 - 2023.02
Senior Business travel consultant
Clarity
2018.07 - 2022.07
Business travel consultant
Carlson Wagonlit Travel
2014.06 - 2018.07
Bachelor of Science BSC (Hons) - Aviation management Studies
London Metropolitan University
2010.09 - 2013.07
Level 1 Certificate in Air Fares & Ticketing - undefined
London Metropolitan University
2010.04 - 2010.05
A-Levels - undefined
2009.09 - 2010.07