Summary
Overview
Work history
Education
Skills
Languages
Cooking ,travelling
Timeline
Generic

PHILOMENA BOATEMAA BOAKYE

Summary

Proactive and productive individual seeking opportunities to learn and develop new skills. Offers detail-orientated mindset and methodical approach to tasks to maintain product quality assurance. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.

Overview

4
4
years of professional experience

Work history

Production worker

Europe Snacks
Edinburgh
2022.11 - Current
  • Followed detailed assembly instructions, resulting in precise production outcomes.
  • Worked on assembly line, producing high-quality products
  • Ensuring the working space is safe and clean per requirement of house safety
  • Packaging, weighing to specified weight,labeling of finished goods for shipment and storage
  • Identification and disposal of defective goods before shipping to end-users
  • Ensuring all boxes are properly packed and sealed before distribution
  • Collecting and recording data of all materials received from the warehouse

Customer assistant

Alfi's resort
Tema
2022.07 - 2022.10
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Ensured health and safety regulations complied within work premises at all times.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.

Sales executive

Saint Ann's Hospital
Kumasi
2021.08 - 2022.09
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Created new and managed loyal customers, negotiating positive, profitable terms to aid target revenue attainment.
  • Engaged in direct marketing and keeping track of after sale services

Customer care representative

Kumasi south hospital
Kumasi
2020.05 - 2020.08
  • Managed high-volume customer inquiries in a professional manner.
  • Navigated multiple software systems proficiently, enhancing task completion speed.
  • Assisted in public relations
  • Offered detailed advice on product and service benefits.
  • Exhibited excellent problem-solving skills for effective dispute resolution.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly.
  • Facilitated seamless communication between management and customers.
  • Identified potential sales opportunities during routine interactions to boost revenue growth.
  • Fostered trust and loyalty through honest communication with customers.
  • De-escalated tense situations for improved customer relationships.
  • Recorded and processed customer data accurately.
  • Demonstrated empathy whilst handling challenging customer issues.
  • Advised customers on availability, pricing and location of products.
  • Coordinated advanced help for complex service issues.
  • Listened actively to offer accurate information and best solution to their needs.

Education

Wasce -

St.Monica's Girls Senior High School
Kumasi
04.2016

Certificate of Higher Education - Understanding the principles of care,worker' role

Oasis Group care ltd
London
11.2023

Bachelor of Science - System thinking, stakeholder analysis, Toxicology,Literature

Kwame Nkrumah University of science and Technology
Accra
06.2020

Skills

  • Conflict Resolution
  • Well-organised multitasker
  • Group leadership
  • Call centre experience
  • Data Entry
  • Sales techniques
  • Customer relations
  • Customer Service
  • Team player,leadership skills as well as good subordinate
  • Keen problem solver
  • Complaint management
  • Project Management
  • Dispute management
  • Hard-working
  • Personable
  • Customer complaint management
  • Exemplary customer service
  • Microsoft office suit and excel proficiency
  • Verbally vested and excellent public speaking ability

Languages

Twi,
Native
English
Proficient
C2

Cooking ,travelling

I like cooking,Reading , Offerering help to strangers

Timeline

Production worker

Europe Snacks
2022.11 - Current

Customer assistant

Alfi's resort
2022.07 - 2022.10

Sales executive

Saint Ann's Hospital
2021.08 - 2022.09

Customer care representative

Kumasi south hospital
2020.05 - 2020.08

Wasce -

St.Monica's Girls Senior High School

Certificate of Higher Education - Understanding the principles of care,worker' role

Oasis Group care ltd

Bachelor of Science - System thinking, stakeholder analysis, Toxicology,Literature

Kwame Nkrumah University of science and Technology
PHILOMENA BOATEMAA BOAKYE