PHILOMENA BOATEMAA BOAKYE
Summary
Proactive and productive individual seeking opportunities to learn and develop new skills. Offers detail-orientated mindset and methodical approach to tasks to maintain product quality assurance. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
Overview
4
4
years of professional experience
Work history
Production worker
Europe Snacks
Edinburgh
2022.11 - Current
- Followed detailed assembly instructions, resulting in precise production outcomes.
- Worked on assembly line, producing high-quality products
- Ensuring the working space is safe and clean per requirement of house safety
- Packaging, weighing to specified weight,labeling of finished goods for shipment and storage
- Identification and disposal of defective goods before shipping to end-users
- Ensuring all boxes are properly packed and sealed before distribution
- Collecting and recording data of all materials received from the warehouse
Customer assistant
Alfi's resort
Tema
2022.07 - 2022.10
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Ensured health and safety regulations complied within work premises at all times.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
Sales executive
Saint Ann's Hospital
Kumasi
2021.08 - 2022.09
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Created new and managed loyal customers, negotiating positive, profitable terms to aid target revenue attainment.
- Engaged in direct marketing and keeping track of after sale services
Customer care representative
Kumasi south hospital
Kumasi
2020.05 - 2020.08
- Managed high-volume customer inquiries in a professional manner.
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Assisted in public relations
- Offered detailed advice on product and service benefits.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Facilitated seamless communication between management and customers.
- Identified potential sales opportunities during routine interactions to boost revenue growth.
- Fostered trust and loyalty through honest communication with customers.
- De-escalated tense situations for improved customer relationships.
- Recorded and processed customer data accurately.
- Demonstrated empathy whilst handling challenging customer issues.
- Advised customers on availability, pricing and location of products.
- Coordinated advanced help for complex service issues.
- Listened actively to offer accurate information and best solution to their needs.
Education
Wasce -
St.Monica's Girls Senior High School
Kumasi04.2016
Certificate of Higher Education - Understanding the principles of care,worker' role
Oasis Group care ltd
London11.2023
Bachelor of Science - System thinking, stakeholder analysis, Toxicology,Literature
Kwame Nkrumah University of science and Technology
Accra06.2020
Skills
- Conflict Resolution
- Well-organised multitasker
- Group leadership
- Call centre experience
- Data Entry
- Sales techniques
- Customer relations
- Customer Service
- Team player,leadership skills as well as good subordinate
- Keen problem solver
- Complaint management
- Project Management
- Dispute management
- Hard-working
- Personable
- Customer complaint management
- Exemplary customer service
- Microsoft office suit and excel proficiency
- Verbally vested and excellent public speaking ability
Languages
Twi,
Native
English
Proficient
C2
Cooking ,travelling
I like cooking,Reading , Offerering help to strangers
Timeline
Production worker
Europe Snacks
2022.11 - Current
Customer assistant
Alfi's resort
2022.07 - 2022.10
Sales executive
Saint Ann's Hospital
2021.08 - 2022.09
Customer care representative
Kumasi south hospital
2020.05 - 2020.08
Wasce -
St.Monica's Girls Senior High School
Certificate of Higher Education - Understanding the principles of care,worker' role
Oasis Group care ltd
Bachelor of Science - System thinking, stakeholder analysis, Toxicology,Literature
Kwame Nkrumah University of science and Technology