Phillippa Millar
Gateshead,Tyne and Wear
Summary
Versatile professional with expertise in customer service, and business administration. Demonstrates strong leadership in managing teams and delivering high quality services. Committed to enhancing client satisfaction and fostering positive relationships.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Director of Lusso Concierge and Housekeeping
Lusso Concierge and Housekeeping
Gateshead, Tyne and Wear
01.2020 - Current
- Built strong relationships with clients through effective communication and service delivery.
- Led staff training initiatives to improve team skills and customer satisfaction.
- Oversees daily operations, ensuring high standards in cleaning and client care.
- Implemented environmentally friendly practices, maintaining cleanliness and sustainability
Primary School Teacher
Gateshead County Council
Gateshead, Tyne and Wear
09.2002 - 12.2019
- Collaborated with parents for improvement in students' academic performance.
- Managed classroom effectively, ensuring a conducive space for learning.
- Utilised diverse teaching aids, enhancing comprehension of subjects taught.
- Fostered a positive learning environment by implementing creative teaching methods.
- Developed curriculum for improved student performance.
- Led staff meetings to improve team cohesion and collaboration.
Primary School Teacher
Durham County Council
Spennymoor, Durham
09.2001 - 08.2002
- Undertook parent-teacher meetings to provide feedback on student progress.
- Adapted teaching style according to individual student needs, fostering inclusive education.
- Utilised diverse teaching aids, enhancing comprehension of subjects taught.
- Developed lesson plans to engage students in the learning process.
Receptionist
Newcastle Drug and Alcohol Rehabilitation Centre
Newcastle Upon Tyne, Tyne and Wear
06.2000 - 09.2000
- Served as the initial point of contact for clients; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Completed data entry tasks whilst adhering to strict deadlines.
- Assisted with administrative tasks, improving overall functionality of the office.
Education
Bachelor of Science - Social Policy
University of Manchester
Manchester 09.1997 - 07.2000
A-Levels - Sociology - A History - C and RE - C
Queen Katherine School
Kendal, Cumbria 09.1995 - 08.1997
PGCE - Primary Teaching
Durham University
Durham 09.2000 - 07.2001
RSA - Word Processing Two
Queen Kathering School
Kendal, CumbriaSkills
- Financial literacy
- Customer Service
- Business administration
- Employee management
- Daily operations
- Resilience under pressure
- Executive communication
- Time efficiency
- Team leadership
- Conflict resolution
- Attention to detail
Affiliations
- Running
Timeline
Director of Lusso Concierge and Housekeeping
Lusso Concierge and Housekeeping
01.2020 - Current
Primary School Teacher
Gateshead County Council
09.2002 - 12.2019
Primary School Teacher
Durham County Council
09.2001 - 08.2002
PGCE - Primary Teaching
Durham University
09.2000 - 07.2001
Receptionist
Newcastle Drug and Alcohol Rehabilitation Centre
06.2000 - 09.2000
Bachelor of Science - Social Policy
University of Manchester
09.1997 - 07.2000
A-Levels - Sociology - A History - C and RE - C
Queen Katherine School
09.1995 - 08.1997
RSA - Word Processing Two
Queen Kathering School