Phillip Anthony Gale

• Phillip Gale | LinkedIn

My Profile & Key skills

• 18 Years in customer service, liaising with clients
• Risk assessment management
• Self-motivated - Team leader, Site supervision & Project Management
• Great attention to detail and very punctual
• Determined and great drive to achieve and break set targets
• Areas of Expertise
• Maximising job profit
• Management of people and liaison skills
• Building a great rapport with clientele
• Attention to detail, Survey necessary works, prepare reports (both written and video as required), and produce project estimates, including planning and arranging of labour, material and equipment resources, and H&S documentation
• Oversee all site H&S including construction phase plans and company requirements under all relevant legislation, including CDM
• Pursue sales leads to expand the business
• Pursue opportunities for Continuous Improvement
• Constantly looking for the next big Innovation within the industry to excel from competitors

RESPONSIBILITIES

• Domestic & Commercial damage flood/fire management
• Health & Safety and risk assessments
• Safety site planning
• Project scoping to realistic and profitable timelines and resource planning
• Excellent IT skills (Excel and Word)
• Site based project management
• Ensuring KPIs & SLAs are met
• Defined Scope of Work for Disaster Loss projects.

• Fire and Flood damage management
• Insurance management/assessment

RESPONSIBILITIES

• Property and contents assessment
• Risk assessment, health and safety management
• Face to face customer service
• 4 years experience in fire and flood damage management
• Handled initial claims enquiries with attention to first-class, personal service.
• 24-hour on-call rota
• ACHIEVEMENTS
• Persistent KPI achievements
• Targets reached every year
• Obtained clear photographic evidence to support customer claims.

• Fire and Flood damage management insurance management/assessment

RESPONSIBILITIES:

• Managing a team of up 15 people
• Delegating roles to maximise production
• Stock orders and distribution
• Reducing expenditure to maximise profits
• Liaising with suppliers for best products/prices

ACHIEVEMENTS:

• Optimised levels of goods based on sales forecasts and demand, increasing percentage of orders fulfilled.
• Excellent turnover of profits year on year
• Consistent in producing the best results in the department every year

• Working on behalf of one of Britain's leading energy providers

RESPONSIBILITIES

• Services Provider
• Customer service/rapport
• Weekly KPI targets achieved
• Completed customer searches to generate new leads.
• Built lasting relationships with clients through customer service interactions.
• Calm and understanding

• Awarded Employee of the year 2019-20
• First aider in the work place
• CSCS
• PASMA
• H&S site and project auditor