Summary
Overview
Work history
Education
Skills
Certified product training
Affiliations
Accomplishments
References
Timeline
Generic
Phillipa Spivey

Phillipa Spivey

Bromley

Summary

Accomplished professional with extensive expertise in customer service and management, adept at fostering strong customer and client relations through clear communication and a professional demeanour. Demonstrates exceptional organisational efficiency and attention to detail, supported by proficiency in data entry and the Microsoft Office Suite. Certified beauty therapist with a proven track record in retail sales, recruitment, and leadership, committed to delivering VIP guest experiences.

Overview

16
16
years of professional experience
1
1
year of post-secondary education

Work history

Self-employed Massage Therapist

Phillipa Spivey Therapies
01.2023 - 07.2025
  • Founded a massage business specialising in corporate Seated Acupressure Massage to enhance workplace wellbeing.
  • Secured five direct clients and established ongoing partnerships with agencies for regular assignments.
  • Qualified as a Sound Healing Practitioner, expanding service offerings since January 2024.
  • Authored monthly blogs for Massage Warehouse UK to share insights and promote services.
  • Managed marketing, social media, finances, and administration independently.
  • Established strong rapport with clients through excellent communication skills, fostering repeat business.
  • Maintained clean and comfortable therapy environments, promoting relaxation and healing.

Salon Coordinator and Beauty Therapist

Moreton Place Beauty and Wellbeing
Pimlico
04.2022 - 01.2023
  • Executed treatments such as facials, massages, waxing, manicures, and pedicures.
  • Conducted front of house duties, including stock management and ordering supplies.
  • Delivered exceptional customer service while upselling treatments, products, and courses.
  • Acted as key holder, collaborating closely with salon owners to ensure operational efficiency.
  • Ensured compliance with industry standards by regularly reviewing work practices.
  • Assisted in the hiring and training of new staff members.

Medical Receptionist

Cosmedics Skin Clinics
London, UK
03.2019 - 08.2021
  • Managed day-to-day operations of surgical practice specialising in mole removal.
  • Ensured patient comfort by providing clear communication and timely service.
  • Assisted doctors with administrative tasks to facilitate smooth clinic operations.
  • Updated patient medical records meticulously for accurate treatment history tracking.
  • Handled sensitive information discreetly, fostering trust amongst patients.
  • Delivered five-star customer service to patients during reception duties.
  • Provided expert advice on surgical and non-surgical treatments.
  • Conducted stock takes and prepared clinic for CQC inspections.
  • Collected histology specimens and coordinated laboratory submissions.
  • Ensured doctor consultation forms were scanned into the system.
  • Organised doctor rooms for optimal efficiency during consultations.

Front of House and Client Services Manager

Pfeffer Sal Clinic
London, UK
05.2018 - 01.2019
  • Oversaw front of house operations, ensuring five-star customer service standards.
  • Established strong relationships with clients by providing excellent customer service.
  • Dealt with client complaints, ensured resolution and satisfaction.
  • Managed one front of house member and 10 therapists to enhance service delivery.
  • Optimised scheduling and implemented strategies to drive revenue growth.
  • Performed reception duties, including client aftercare and follow-up communications.
  • Coordinated staff training sessions and conducted regular performance meetings.
  • Motivated team members, focusing on professional development and skill enhancement.
  • Handled rota management, holiday requests, and performance appraisals efficiently.

Front of House Receptionist

Sarah Chapman Clinic
London, UK
12.2016 - 04.2018
  • Delivered five-star service at Front of House while overseeing a team of 10 therapists.
  • Handled high volume of inbound calls whilst providing exceptional customer service.
  • Handled sensitive information with discretion to maintain confidentiality.
  • Managed reception area, ensuring high presentation standards at all times.
  • Effortlessly built rapport with visitors from various backgrounds.
  • Liaised daily with A-list VIPs and their PAs to ensure exceptional client experiences.
  • Managed reception duties and acted as key holder for security and operations.
  • Coordinated with PR company to enhance brand visibility and client engagement.
  • Covered retail department and promoted skincare products to clients.

Owner

Phillipa Spivey Beauty
London, UK
01.2016 - 12.2016
  • Sourced and rented a room in hair salon to establish business presence.
  • Ensured financial stability with careful budget management and forecasting.
  • Provided exceptional customer service, resulting in repeat business.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Researched market trends and consumer behaviour to support business decision-making.
  • Developed client base from zero through targeted marketing efforts.
  • Managed all financial aspects to ensure profitability.

Front of house Receptionist

Earthspa
London, UK
11.2014 - 12.2015
  • Executed receptionist duties while ensuring effective client engagement and retention.
  • Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
  • Enhanced company image with professional greeting and handling of guests.
  • Contributed to team success through flexible approach and willingness to assist colleagues when needed.
  • Maintained tidy reception area, creating an inviting environment for visitors.
  • Managed key holder responsibilities to maintain security and operational integrity.
  • Conducted marketing initiatives to enhance brand visibility and promote offerings.
  • Oversaw merchandising activities to optimise product presentation and sales.

Assistant Spa Manager

Jumeirah Carlton Tower
London, UK
04.2013 - 05.2014
  • Oversaw effective operations of a busy eight-room spa, ensuring efficiency and quality.
  • Led a team of 5 therapists and 12 additional specialists, driving performance and service excellence.
  • Collaborated closely with the Spa Manager for strategic planning and decision making.
  • Managed inventory and supplies to ensure smooth operation of the spa.
  • Conducted regular audits on treatments provided, guaranteeing compliance with company policies and industry regulations.
  • Boosted staff morale, resulting in improved performance and increased productivity.
  • Monitored profit and loss statements, implementing promotional activities to enhance business growth.
  • Set personal and team targets aligned with budget requirements, managing treatment budgets effectively.
  • Organised promotional events for club members in the Club Room and Ballroom.
  • Handled client queries and complaints to maintain exemplary customer service standards.
  • Facilitated weekly team meetings to foster development and motivation among therapists.
  • Introduced new uniforms, cleaning protocols, and stock control systems to enhance operational efficiency.

Beauty Therapist, Assistant Manager and Manager

ARK Skincare
London, UK
08.2009 - 04.2013
  • Ensured efficient operation of busy, customer-focused six-room salon.
  • Offered expert skincare advice, resulting in increased product sales.
  • Coached and motivated team of five therapists to achieve high standards.
  • Set and monitored team and individual targets aligned with budget requirements.
  • Oversaw spa treatment budget, conducted stock takes, and managed product ordering.
  • Organised promotional events, including client evenings, to enhance business growth.
  • Managed daily diary operations to optimise room capacity.
  • Performed Beauty treatments

Education

6 G.C.S.E's -

Elliott School
London

NVQ Level 2 - Beauty Therapy

South Thames College
09.2003 - 07.2004

VTCT Level 3 - Body Massage

Carlton Institute of Beauty therapy
03.2006 - 09.2006

Diploma - Indian Head Massage

Gateway workshops
London
03.2006 - 03.2006

Energist VPL Laser -

Energist
London
10.2013 - 10.2013

Electrical Facial and Electrical Body Diploma -

Carlton Institute of Beauty Therapy
09.2014 - 09.2014

Brazilian and Hollywood Waxing using Lycon Hot Wax -

Lycon
London
01.2016 - 01.2016

Dermalux LED Phototherapy -

Dermalux LED
London
08.2022 - 08.2022

Gua Sha Facial Massage -

Middlesex School of Complimentary Medicine
04.2023 - 04.2023

Seated Acupressure Massage (On Site Chair Massage) -

Gateway Workshops
London
06.2023 - 06.2023

Sound Healing Practitioner Diploma -

Gateway Workshops
London
04.2025 - 05.2025

Skills

  • Customer service
  • Management
  • Recruitment and leadership
  • Optimising revenue
  • Clear communication
  • Email management
  • Professionalism
  • Telephone skills
  • VIP guest experience
  • PC and Mac proficient
  • Retail sales expertise
  • Certified Beauty Therapist
  • Organisational efficiency
  • Attention to Detail
  • Microsoft Office Suite
  • Reliable punctuality
  • Business development


Certified product training

  • Dermalogica
  • Comfort Zone
  • Shellac CND Gel
  • Dr Murad
  • Pevonia
  • Ytsara
  • Environ
  • Natura Bisse
  • Voya
  • Dermalux LED

Affiliations

  • Going to the gym, swimming, reading and writing. Alternative Therapies ie Sound Healing and spending time in nature and with loved ones.

Accomplishments

  • Author of monthly blogs on the Massage Warehouse UK website.
  • Winner of the Shining star award at Jumeirah Hotel.
  • Nominated for the Hallmark Champion Award twice in my first 9 months of employment.
  • Promoted from Assistant Manager to Manager at Ark Skincare.
  • Promoted from Beauty Therapist to Assistant Manager at Ark Skincare.

References

References available upon request.

Timeline

Sound Healing Practitioner Diploma -

Gateway Workshops
04.2025 - 05.2025

Seated Acupressure Massage (On Site Chair Massage) -

Gateway Workshops
06.2023 - 06.2023

Gua Sha Facial Massage -

Middlesex School of Complimentary Medicine
04.2023 - 04.2023

Self-employed Massage Therapist

Phillipa Spivey Therapies
01.2023 - 07.2025

Dermalux LED Phototherapy -

Dermalux LED
08.2022 - 08.2022

Salon Coordinator and Beauty Therapist

Moreton Place Beauty and Wellbeing
04.2022 - 01.2023

Medical Receptionist

Cosmedics Skin Clinics
03.2019 - 08.2021

Front of House and Client Services Manager

Pfeffer Sal Clinic
05.2018 - 01.2019

Front of House Receptionist

Sarah Chapman Clinic
12.2016 - 04.2018

Brazilian and Hollywood Waxing using Lycon Hot Wax -

Lycon
01.2016 - 01.2016

Owner

Phillipa Spivey Beauty
01.2016 - 12.2016

Front of house Receptionist

Earthspa
11.2014 - 12.2015

Electrical Facial and Electrical Body Diploma -

Carlton Institute of Beauty Therapy
09.2014 - 09.2014

Energist VPL Laser -

Energist
10.2013 - 10.2013

Assistant Spa Manager

Jumeirah Carlton Tower
04.2013 - 05.2014

Beauty Therapist, Assistant Manager and Manager

ARK Skincare
08.2009 - 04.2013

VTCT Level 3 - Body Massage

Carlton Institute of Beauty therapy
03.2006 - 09.2006

Diploma - Indian Head Massage

Gateway workshops
03.2006 - 03.2006

NVQ Level 2 - Beauty Therapy

South Thames College
09.2003 - 07.2004

6 G.C.S.E's -

Elliott School

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