Phillip Wickes
Summary
Dynamic Sales & Business Manager with 20+ years of experience driving revenue growth, leading high performing teams, and exceeding KPIs across automotive, retail, B2B, environmental, drainage and waste sectors. Proven record of increasing sales by up to 35% in my first 3 months. Improving client retention, and delivering exceptional customer experience. Strong leader skilled in business development, coaching teams & building long-term commercial partnerships. Known for turning under performing sales teams into high growth environments.
Overview
26
26
years of professional experience
3999
3999
years of post-secondary education
Work history
Sales manager
Mitchell Drainage & Environmental Solutions
Burton-on-Trent, Staffordshire
03.2025 - Current
- Delivered 35% above company sales targets within the first 3 months.
- Implemented training programmes, improving team performance levels.
- Led & trained the sales team, improving performance and client conversion rates.
- Strengthened client relationships, increasing repeat businesses and project renewals.
- Developed new business partnerships that expanded company revenue opportunities.
- Coordinated regular client meetings to discuss project progress and address concerns.
- Built strong relationships with key stakeholders, ensuring positive outcomes during negotiations.
Sales Manager & Business Manager
Morgan Woods
Nottingham , Nottinghamshire
08.2023 - 02.2025
- Increased sales territory performance and exceeding growth targets.
- Self -Generating new leads, appointments and referrals through day-to-day new business activities.
- Built strong client relationships, improving customer retention post sale.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Managed recruitment, interview coordination and onboarding for new hires.
- Managed a call centre environment.
- Engaged with stakeholders to build relationships and brand awareness.
- Delivered coaching to improve team results weekly, monthly, quarterly and yearly KPIs.
Showroom Manager/Sales Manager
Available Car
Cannock, Staffordshire
10.2021 - 07.2023
- Achieved consistent showroom sales targets, this was proven weekly, monthly, quarterly and yearly.
- Reviewed performance data to identify opportunities for improvement.
- Ensured compliance with all legal requirements related to car sales operations.
- Negotiated deals to ensure maximum profitability for the dealership.
- Developed rapport with customers, resulting in repeat business.
- Managed after-sales services ensuring high customer retention rates.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Personalised customer service and tailored selling strategies to different customer types.
Training and Coach Manager
Available Car
Derby, Derbyshire
11.2015 - 10.2021
- Designed and delivered training programmes improving sales results across teams.
- Analysed training needs to address skill gaps and improve employee performance.
- Provide on-going coaching, feedback and development plans to staff.
- Designed and implemented training programmes for new starters.
- Delivered training in classroom environment and on one-to-one basis.
- Ensured company standards, compliance and customer service guidance were met.
Senior Sales Manager
Available Car
Derby, Derbyshire
04.2014 - 11.2015
- Consistently met & exceeded sales targets.
- Sold vehicles using effective negotiation and customer-focused techniques.
- Coached junior staff on selling strategies and closing techniques.
- Helped set up showroom displays and supported promotional launches.
- Conducted performance reviews and created action plans to drive team improvements.
Sales Executive
Available Car
Derby, Derbyshire
03.2012 - 04.2014
- Achieved consistent sales performance, contributing revenue growth.
- Developed strong customer relationships improving repeat business.
- Promoted vehicle sales using proven selling tactics and strategies.
- Personalised customer service and tailored selling strategies to different customer types.
- Engaged customers using up-to-date knowledge on product accessories, prices and key features.
- Coordinate with finance, after-sales and delivery teams.
Handover Executive
Available Car
Derby, Derbyshire
06.2007 - 03.2012
- Met sales targets consistently to drive revenue increase.
- Ensured all vehicles were up to showroom standards when collection was due.
- FCA approved.
- SAF regulated.
- Up-selling FCA products.
- Finance Advisor.
Leisure Centre Assistant
Menzies Hotels
Mickleover, Derby
06.2000 - 05.2007
- Monitor activity areas such as gyms, swimming pools & sports hall.
- Ensure safe use of all equipment and enforce facility rules.
- Maintain cleanliness in activity areas, changing rooms and communal spaces.
- Greet customers and provide friendly helpful assistance.
Education
Sports Programme - Sports
Wilmorton College
Derby 09/1998 - 06.2000
GCSEs - Science, Maths, English, Physical Education, Japanese
Sinfin Community School
Derby 09/1993 - 05.1998
Skills
- Sales Leadership & Team Management
- Negotiation & Closing Contracts
- KPI & Target Achievement
- Coaching, Training & Staff Development
- Excellent Customer Retention & Relationship Building
- Achieving New Business & Stake Holders
- Client Account Management
- Recruiting & Onboarding
- Business Development (B2B & B2C)
- Civil Engineering Principles
- Building Operational Procedures
- Resilience in High-Pressure Situations
Personal Information
Timeline
Sales manager
Mitchell Drainage & Environmental Solutions
03.2025 - Current
Sales Manager & Business Manager
Morgan Woods
08.2023 - 02.2025
Showroom Manager/Sales Manager
Available Car
10.2021 - 07.2023
Training and Coach Manager
Available Car
11.2015 - 10.2021
Senior Sales Manager
Available Car
04.2014 - 11.2015
Sales Executive
Available Car
03.2012 - 04.2014
Handover Executive
Available Car
06.2007 - 03.2012
Leisure Centre Assistant
Menzies Hotels
06.2000 - 05.2007
Sports Programme - Sports
Wilmorton College
09/1998 - 06.2000
GCSEs - Science, Maths, English, Physical Education, Japanese
Sinfin Community School
09/1993 - 05.1998