PHILLIP STURT
London
Summary
Customer-focused professional with over 10 years of experience across banking, retail, hospitality, and logistics. Demonstrated ability to exceed KPIs and resolve complex queries while delivering exceptional service in dynamic environments. Expertise in building rapport and adapting to challenges, contributing to the success of high-performing teams.
Overview
16
16
years of professional experience
Work History
Banking Advisor
Barclays
02.2023 - 09.2025
- Resolved 50+ daily customer queries involving accounts, payments, and savings products.
- Maintained 95%+ customer satisfaction, ensuring compliance with banking protocols.
- Recognised for rapid problem-solving and professional conduct under pressure.
- Advised customers on fraud prevention and account security, reducing risk incidents.
- Supported onboarding of new team members by mentoring on systems and service standards.
- Promoted Barclays' digital tools, improving customer uptake of online services.
Sales Assistant
Primark
08.2021 - 02.2023
- Supported over 100 customers daily across tills and sales floor operations.
- Promoted in-store offers and maintained visually engaging stock displays.
- Awarded 'Team Member of the Month' for outstanding service and reliability.
Waiter (Part-Time)
Corrigans Restaurant
05.2019 - 01.2023
- Delivered fine dining service to 60+ guests per shift during peak periods.
- Handled billing and supported private events, ensuring smooth customer experience.
Warehouse Operative
Amazon
09.2018 - 04.2019
- Picked and packed items with 99% accuracy in a high-volume logistics setting.
- Exceeded speed and accuracy KPIs consistently, contributing to team targets.
Cleaner
Roux at Parliament Square
01.2018 - 09.2018
- Maintained hygiene standards across kitchen and guest areas in a high-end environment.
Cashier
Shell Petrol Station
10.2015 - 12.2017
- Processed cash and card payments efficiently while assisting customers at the counter.
- Monitored stock levels and restocked shelves to ensure availability.
Retail Assistant
Netto
12.2013 - 09.2015
- Provided friendly customer service, managed sales transactions, and replenished stock.
Veterinary Assistant
Veterinary Centre
01.2010 - 10.2013
- Supported vets during procedures, surgeries, and day-to-day animal care.
- Maintained a sterile environment and provided reassurance to pet owners.
Grooming Assistant
Pets at Home
01.2010 - 12.2010
- Assisted grooming staff and ensured grooming stations were clean and stocked.
Education
A Levels - Mathematics & IT
Deptford Green School
LondonSkills
- Customer service and complaint resolution
- Retail and banking operations
- POS systems and cash handling
- Call handling (inbound and outbound)
- Stock replenishment and merchandising
- Time management and multitasking
- Microsoft Office applications
- Teamwork and flexibility
CUST
- Polite, confident communicator with strong interpersonal skills
- Handles confidential and sensitive information with discretion
- Quick learner with a positive, can-do attitude
- Fully flexible for weekend, holiday, and short-notice shifts
Timeline
Banking Advisor
Barclays
02.2023 - 09.2025
Sales Assistant
Primark
08.2021 - 02.2023
Waiter (Part-Time)
Corrigans Restaurant
05.2019 - 01.2023
Warehouse Operative
Amazon
09.2018 - 04.2019
Cleaner
Roux at Parliament Square
01.2018 - 09.2018
Cashier
Shell Petrol Station
10.2015 - 12.2017
Retail Assistant
Netto
12.2013 - 09.2015
Veterinary Assistant
Veterinary Centre
01.2010 - 10.2013
Grooming Assistant
Pets at Home
01.2010 - 12.2010
A Levels - Mathematics & IT
Deptford Green School