Summary
Overview
Work History
Education
Skills
CUST
Timeline
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PHILLIP STURT

London

Summary

Customer-focused professional with over 10 years of experience across banking, retail, hospitality, and logistics. Demonstrated ability to exceed KPIs and resolve complex queries while delivering exceptional service in dynamic environments. Expertise in building rapport and adapting to challenges, contributing to the success of high-performing teams.

Overview

16
16
years of professional experience

Work History

Banking Advisor

Barclays
02.2023 - 09.2025
  • Resolved 50+ daily customer queries involving accounts, payments, and savings products.
  • Maintained 95%+ customer satisfaction, ensuring compliance with banking protocols.
  • Recognised for rapid problem-solving and professional conduct under pressure.
  • Advised customers on fraud prevention and account security, reducing risk incidents.
  • Supported onboarding of new team members by mentoring on systems and service standards.
  • Promoted Barclays' digital tools, improving customer uptake of online services.

Sales Assistant

Primark
08.2021 - 02.2023
  • Supported over 100 customers daily across tills and sales floor operations.
  • Promoted in-store offers and maintained visually engaging stock displays.
  • Awarded 'Team Member of the Month' for outstanding service and reliability.

Waiter (Part-Time)

Corrigans Restaurant
05.2019 - 01.2023
  • Delivered fine dining service to 60+ guests per shift during peak periods.
  • Handled billing and supported private events, ensuring smooth customer experience.

Warehouse Operative

Amazon
09.2018 - 04.2019
  • Picked and packed items with 99% accuracy in a high-volume logistics setting.
  • Exceeded speed and accuracy KPIs consistently, contributing to team targets.

Cleaner

Roux at Parliament Square
01.2018 - 09.2018
  • Maintained hygiene standards across kitchen and guest areas in a high-end environment.

Cashier

Shell Petrol Station
10.2015 - 12.2017
  • Processed cash and card payments efficiently while assisting customers at the counter.
  • Monitored stock levels and restocked shelves to ensure availability.

Retail Assistant

Netto
12.2013 - 09.2015
  • Provided friendly customer service, managed sales transactions, and replenished stock.

Veterinary Assistant

Veterinary Centre
01.2010 - 10.2013
  • Supported vets during procedures, surgeries, and day-to-day animal care.
  • Maintained a sterile environment and provided reassurance to pet owners.

Grooming Assistant

Pets at Home
01.2010 - 12.2010
  • Assisted grooming staff and ensured grooming stations were clean and stocked.

Education

A Levels - Mathematics & IT

Deptford Green School
London

Skills

  • Customer service and complaint resolution
  • Retail and banking operations
  • POS systems and cash handling
  • Call handling (inbound and outbound)
  • Stock replenishment and merchandising
  • Time management and multitasking
  • Microsoft Office applications
  • Teamwork and flexibility

CUST

  • Polite, confident communicator with strong interpersonal skills
  • Handles confidential and sensitive information with discretion
  • Quick learner with a positive, can-do attitude
  • Fully flexible for weekend, holiday, and short-notice shifts

Timeline

Banking Advisor

Barclays
02.2023 - 09.2025

Sales Assistant

Primark
08.2021 - 02.2023

Waiter (Part-Time)

Corrigans Restaurant
05.2019 - 01.2023

Warehouse Operative

Amazon
09.2018 - 04.2019

Cleaner

Roux at Parliament Square
01.2018 - 09.2018

Cashier

Shell Petrol Station
10.2015 - 12.2017

Retail Assistant

Netto
12.2013 - 09.2015

Veterinary Assistant

Veterinary Centre
01.2010 - 10.2013

Grooming Assistant

Pets at Home
01.2010 - 12.2010

A Levels - Mathematics & IT

Deptford Green School

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