Phillip Keoghane

I initially started life at Target as a temporary agent. Through my dedication, hard work and attention to detail, I was then offered a permanent role within the company. Since then I have thoroughly enjoyed my time at Target its a great place to work.

As time has progressed I have been trusted with more responsibilities for instance, I am responsible for processing of our manual documents as well as hard copies of customer documents.

• Exceeded targets by delivering comprehensive and consistent service.
• Resolved complaints with proactive problem-solving and analysis.
• Updated account information for well-maintained data accuracy.
• Explained benefits and advantages of different product and service offerings to customers.
• Escalated complex issues quickly to supervisors to avoid lost revenue.
• Offered detailed product and service advice based on customer needs.
• Improved company processes by analyzing customer feedback and service trends.
• Offered detailed advice on product and service benefits.
• Recorded and processed customer data accurately.
• Responded to customer queries and provided excellent customer service.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed relevant inboxes and office diaries.
• To be skilled on every admin quest which is required to be worked.
• Building up strong working relationships with management, experts and every member of the administration team.
• Ensure a high level of customer service to all customers, both internal and external in line with legal and statutory requirements.
• To be flexible in my role and work different tasks day to dyad to help the department run as smooth and efficient as possible.

Temporary Agent

Target tech Mahindra

• To classify 30 items of post an hour from 9am to 5pm.

Working as a temporary agent my current placements to date have been:

Insolvency service:

• To monitor and arrange post from the email box for Southampton and Reading Insolvency Service whilst working out of the Cardiff Insolvency Office in Companies House Cardiff.

Business industrial Energy and Strategy:

• As part of the file preparation team I would actively ensure the safe storage of records in compliance with GDPR legislation and in keeping with Record Management best practice.
• I also helped to prepare records for preservation, I would use MS Excel to catalogue each item to be archived in accordance to strict guidelines and then arranging the safe transfer to The National Archives.

• I was responsible for managing and maintaining the central file store in Cardiff; a facility recently transferred from the London office. Where I would regularly travel to and overseen the safe transfer of the file store from London to Cardiff, which I really enjoyed and gained more experience in this field.

Cardiff Civil Justice Centre:

• Prepare files for the next day of court proceedings and then file them away at the end of the day. • Answer telephone queries and took payments for court documents.

Maritime Coast Guard Agency:

• answering customer queries via telephone and providing accurate information in a polite and professional manner

• proactively managing all customer queries in line with Regulations, delivering first-call resolution where possible

• respond to customers via written and electronic correspondence by ensuring all UK Ship Register documentation is correct and complies with relevant Regulations

• ensure all customer and vessel details are accurately recorded on the Digital UKSR system and other MCA databases used.

• provide a registration process which is delivered within agreed service levels, dealing with all customer enquiries and issues as they arise

• achieve a level of personal performance which meets required volume targets and contributes to the success of the team.

• process customer applications and all documentation to ensure all certification and issued documentation is accurate and received by the customer in a timely manner

• process all customer payments ensuring all action taken is GDPR compliant.

• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Provided flexible working patterns, covering overnight shifts during peak periods to meet coverage needs.
• To pick up laundry from local Waitrose supermarkets in the South East Region of Wales.

• Organised, sorted and verified input data against original documents.
• Log in medical records going to new GP surgeries, Health Authorities, Deaths and Removals. Records going out would be inserted into Dr's Bags. Records being transferred out to other health authorities would be inserted into bags going to relevant authorities.

• To request urgent medical records for patients who have transferred between Dr surgeries and other Health Authorities. Any missing parts of medical records I would also chase up.

• To maintain and update the Exeter System which was the database system we used to input new registrations from Dr surgeries for patients who had recently registered with the practice.

• Answer any telephone enquiries from Patients, Dr's and Surgery staff also other colleagues from other Health Authorities.

• Filing medical records for deaths which were boxed up daily, embarkations and removals for other reason were all filed in filing cabinets and placed on a racking system.

• Retrieve medical records for patients who have registered or have moved out of county, registered elsewhere in the UK . Also, enabling records to available for solicitors, coroners and police following an official request.