Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Juakinyu

Phillip Juakinyu

International Trade Analyst
Loughborough

Summary

Proficient international trade expert with over 10 years of experience in international logistics management and global customs transactions. Excellent reputation for resolving customer queries, improving customer satisfaction, and driving overall business growth. Technology enthusiast with advanced IT skills, software and hardware trouble shooting capabilities. Background includes maintaining international trade compliance, sea/ air shipping operations with global customs, Import and export procedures. Knowledgeable about storage practices, handling dangerous goods, overseeing all import and export processes including managing purchasing and supply of procured goods.

Overview

14
14
years of professional experience

Work History

Billing Administrator

Kuehne + Nagel
02.2025 - Current
  • Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
  • Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
  • Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Supply Chain Coordinator

Eaton Electrical
05.2023 - 12.2024
  • Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
  • Enhanced efficiency by streamlining supply chain processes and implementing new strategies.
  • Improved inventory management by implementing a robust tracking system for accurate forecasting.
  • Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
  • Analyzed data to identify trends and opportunities for process improvements, leading to increased efficiency in operations.
  • Collaborated with Sales and Manufacturing departments to facilitate smooth accomplishment of deadlines.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives in the supply chain process.
  • Oversaw demand planning, purchasing, and logistics.

Customer Service Officer

EV Cargo
01.2023 - 04.2023
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Investigated and resolved customer inquiries and complaints quickly.

Global Trade Senior Associate

Procurement Freight Services
02.2011 - 11.2022
  • Partnered with legal teams to navigate complex international trade regulations, ensuring full compliance and mitigating potential risks.
  • Cultivated a culture of continuous improvement within the Global Trade team by setting clear expectations, providing constructive feedback, and recognizing achievements regularly.
  • Leveraged technology solutions such as ERP systems and automated tracking tools for increased visibility into end-to-end supply chain activities.
  • Coordinated efforts for achieving timely certifications and renewals of necessary licenses, permits, and authorizations related to global trade operations.
  • Managed successful product launches in international markets by navigating complex regulations and ensuring timely deliveries.
  • Developed strong relationships with international vendors for improved negotiation outcomes and favorable terms.
  • Analyzed data trends to identify areas of opportunity within the global market landscape, driving strategic growth initiatives accordingly.

Education

Certificate International Freight Management - Commerce

UNISA
04.2001 -

Bachelor of Science - International Economics

North West University
South Africa
04.2001 -

Post Graduate Deploma - International Trade Law

University of London
London
04.2001 -

Skills

Supply management

Document coordination

Shipment tracking

Sourcing strategies

Forecasting accuracy

Demand planning

Logistics management

ERP systems proficiency

Effective communication

Operations management

Safety procedures

Analytical thinking

Risk management

Data analysis

Interpersonal skills

Timeline

Billing Administrator

Kuehne + Nagel
02.2025 - Current

Supply Chain Coordinator

Eaton Electrical
05.2023 - 12.2024

Customer Service Officer

EV Cargo
01.2023 - 04.2023

Global Trade Senior Associate

Procurement Freight Services
02.2011 - 11.2022

Certificate International Freight Management - Commerce

UNISA
04.2001 -

Bachelor of Science - International Economics

North West University
04.2001 -

Post Graduate Deploma - International Trade Law

University of London
04.2001 -

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Phillip JuakinyuInternational Trade Analyst