Phillip Homans
Coventry,West Midlands
Summary
A highly motivated and results-driven Operational Manager with 10 years of experience in Energy & Telecommunications industry. Passionate about delivering high-quality solutions and continuously improving processes, I am skilled at [specific skills related to the role you're targeting. My strong communication, problem-solving, and organizational abilities allow me to collaborate effectively with cross-functional teams and consistently meet or exceed goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Channel manager
Shell Energy
Coventry, West Midlands
01.2022 - 09.2024
- Developed strategic partnerships by fostering relationships with key stakeholders.
- Managed cross-functional, multi site team of circa 180collegaues for optimal productivity.
- Streamlined operational procedures, leading to a significant improvement in efficiency.
- Fostered positive work environment, boosting overall staff morale and engagement.
- Led team meetings for clear communication of company objectives and individual responsibilities.
- Monitored channel performance regularly, identifying areas for improvement promptly.
- Ensured compliance with all relevant regulations whilst handling business operations within channels.
- Managed team of 180 staff, driving performance with motivational strategies to exceed sales targets.
Service delivery manager
Shell Energy
Coventry, West midlands
09.2019 - 01.2022
- Fostered strong team dynamics to ensure seamless service delivery.
- Streamlined service delivery processes for enhanced client satisfaction.
- Established performance metrics for insightful assessment of team productivity and efficacy.
- Facilitated effective communication channels, promoting transparency and collaboration at all levels.
- Oversaw team of six team managers, plan and deliver activities that constantly met and exceeded customer SLAs.
Technical Helpdesk Team Manager
Shell Energy
Coventry, West Midlands
11.2013 - 08.2019
- Enhanced team productivity by implementing effective project management strategies.
- Coordinated with various departments for seamless workflow.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Conducted performance evaluations to identify areas of improvement.
Education
NVQ Level 4 - Hospitality & Catering Management
Stratford Upon Avon College
Stratford-upon-Avon, Warwickshire 09.1992 - 06.1995
GCSEs - Math's, English, Science, Geography
Shipston High School
Shipston on Stour, Warwickshire 09.1987 - 07.1992
Skills
- Data analytics and interpretation
- Conflict mediation
- Revenue growth
- Performance monitoring
- Relationship Management
Timeline
Channel manager
Shell Energy
01.2022 - 09.2024
Service delivery manager
Shell Energy
09.2019 - 01.2022
Technical Helpdesk Team Manager
Shell Energy
11.2013 - 08.2019
NVQ Level 4 - Hospitality & Catering Management
Stratford Upon Avon College
09.1992 - 06.1995
GCSEs - Math's, English, Science, Geography
Shipston High School
09.1987 - 07.1992
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