Phillip Hall
London,Surrey
Summary
Talented leader which improves team effectiveness, grows revenue and increases customer satisfaction in challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem-solving abilities. Demonstrated skills motivating teams using transformational leadership.
Accomplished Manager skilled in building and leading high-performing teams. Oversees operations and drives change through decisive leadership and superior business acumen. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations.
Ambitious to affect change and bring results in new environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate with strong organizational skills ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Company Director/General Manager
The Manor - Blue Light Leisure Limited
Tooting, Surrey
09.2008 - Current
- Purchase & refurbished venue in 2008
- Ran a successful business for 15 years
- Oversaw all parts of the business, from marketing, food & drink service, menu development, stock control, financial planning and execution.
- Oversaw daily company operations to reach financial targets.
- Designed business strategies to acquire short and long-term goals for company.
- Oversaw Functions such as weddings, parties and company functions, liaising with clients to deliver successful events
- Monitored budget to meet sales and revenue targets.
- Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
- Facilitated business operations, financial performance, investments and ventures of company.
- Researched best practices and trends to stay abreast with developments.
- Established budgets based on historical, current and forecasted business data.
- Recruited and managed senior staff with focus on delivering clear results.
Assistant General Manager
Sway Bar - Novus Leisure
London
07.2005 - 08.2008
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Led 20 bar staff to consistently meet and exceed key performance metrics.
- Successfully developed over 10 employees to management positions.
- Built customer relationships with consultative sales approach.
- Trained staff on best practices to achieve optimal productivity.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Bar Manager
Fullers - Wine Bar’s Division
London
08.2002 - 07.2005
- Oversaw line cleaning and cellar management.
- Organised special events and functions and corporate lunches.
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Monitored bar expenses and operations to minimise costs.
- Developed menus with strict cost controls to maximise restaurant profits.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Completed accurate end-of-day financial routines for cash and card transactions.
Head Bartender/Mixologist
Met Bar - Como Metropolitan Hotel
London
11.2000 - 03.2002
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Education
NVQ Level 2 - Sport & Leisure Management
08.1998
A-Levels - Sports Study’s
08.1998
GCSEs -
08.1996
Skills
- Energetic
- Excels in team leadership
- Business administration
- Financial management
- Excellent time management skills
- Engaging leadership style
- Multi-tasking ability
Timeline
Company Director/General Manager - The Manor - Blue Light Leisure Limited
09.2008 - Current
Assistant General Manager - Sway Bar - Novus Leisure
07.2005 - 08.2008
Bar Manager - Fullers - Wine Bar’s Division
08.2002 - 07.2005
Head Bartender/Mixologist - Met Bar - Como Metropolitan Hotel
11.2000 - 03.2002
Stafford College - NVQ Level 2, Sport & Leisure Management
Stafford College - A-Levels, Sports Study’s
Friary Grange High School - GCSEs,
Similar Profiles
MAQUESHA HAWKINSMAQUESHA HAWKINS
Resident Assistant at The ManorResident Assistant at The Manor
DAWOOD JAWAHIRDAWOOD JAWAHIR
Commercial and Sales Director at Blue Safari Leisure LtdCommercial and Sales Director at Blue Safari Leisure Ltd
Brittany HarrisBrittany Harris
Dog Trainer at Blue Light K9 AcademyDog Trainer at Blue Light K9 Academy