Phillip Doyle

• Developed and implemented a hand system for all technicians, enhancing customer satisfaction and improving the efficiency of the aftersales process.
• Spearheaded the introduction of a remanufacturing process for aftersales parts resulting in a 200% increase in aftersales income.
• Enhanced customer satisfaction and quality of servicing with the introduction of an audit schedule.
• Increased revenue by offering tailored aftersales packages based on individual customer needs.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Hired, trained and supervised team of service staff members to meet business goals.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Successfully implemented the new calibration system.
• Facilitated internal audits and prepared detailed reports on findings.
• Introduced process go see board resulting in a 30% reduction in internal concerns.
• Managed six sigma project on purchased parts with an annual cost save of £200,000 per year.

Project/Customer Engagement Manager

KSR Automotive, Scunthorpe, United Kingdom

• Customer-centric end-to-end programme management – from design and development, through to testing, project implementation and go live, aligned to the specific customer wants and needs. Staging round table events during design and development stages to improve product designs, reduce costs and improve product quality and safety of the product.
• Driving Manufacturing process improvements - to increase product quality, decrease production time and boost customer satisfaction. Driving the 5s and Kaizen approach during all phases of the project to ensure productivity of the operation are met.
• Focused approach on cost optimization – primarily driven through establishing strong customer relationship management, as well as the introduction of more efficient implementation methodologies. Successful outcomes include a warranty claim reduction at Jaguar Land Rover from £120k to £12k per annum.
• Proven revenue generation – driven through the strength of existing customer relationship portfolio growth potential and delivered via business-wide change. Led a team to promote one of our existing Canadian throttle pedals into JLR which resulted in 70% of JLR vehicles using our throttle pedal. Drove the manufacturing plant into driving product quality which lead to a zero ppm after 18 months. Successfully increased annual sales at Jaguar Land Rover from £750k to £9.2m, and as a result this generated OEM growth opportunities at Volvo and Ford.
• Established European supplier relationships – Evaluating new and potential European suppliers with full system audits though to delivering quality support where improvement is required.
• Customer relationships - Provide onsite quality support at OEM's across Europe in the event of a customer issue including containment through to 8D closure. Initiated the first supplier to introduce audits at major OEM manufacturing facility in order to identify potential issues with their systems,this was then ironed out to other suppliers.

• Lead engineer of all new vehicle programs - Overseeing the Launch of all new vehicle programs at JLR headquarters in Gaydon. Working side by side with the Jaguar engineers ensuring new projects are kept to schedule and are within budget while serving as project leader.
• Monitored project progress, ensuring conformance to design specifications and safety standards.

• Managing European customers - Team leader for completion of all customer 8D reports from containment to closure. Using the 8D method to improve process controls and reduce customer PPM's. Visit all european customers on a regular basis to ensure strong customer relationships are maintained.
• Focused on quality and cost reductions - Directly Responsible for the acquisition of a tier 2 supplier in a strategic move to cut costs and improve the product quality to our tier 1 customers. Responsible for all in house training of weld operatives (40+) after moving welding equipment in house after the purchase of our tier 2 supplier.
• Excellent team leadership skills - led a team of 7 quality technicians ensuring day to day tasks were completed such as product inspection, supplier PPAP's, new product APQP, Gauge R&R's, managing none conforming material and document control. Supporting quality team members during corrective action updates.
• Approving suppliers – Approving new and potential European suppliers with full system audits. Working closely with suppliers improving their systems and procedures in order to get approval when required.