Phillip Clouth
Blyth,Northumberland
Summary
Results-driven leader with a strong track record in motivating high-performing teams in fast-paced environments. Known for my attention to detail and passion for growth, I excel at inspiring teams, driving operational success, and delivering impactful results.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Area Manager
Lidl GB Ltd
Newcastle upon Tyne
01.2004 - 08.2024
- Oversaw operations of £42m organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
- Exceeded sales forecast figures by 20% through superior customer care.
- Expanded customer growth by 12%, building lasting relationships to grow profit.
- Managed inventory and reduced shrinkage by 0.23% through detailed monitoring of daily operations and stock.
- Oversaw 25 direct reports and 120 colleagues to achieve efficiency targets.
- Ensured compliance with all regulatory standards to maintain brand reputation
- Led high performing teams and the operations of an area of 5 Lidl supermarkets
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Improved team efficiency by implementing new strategies for task delegation.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Fostered a culture of continuous improvement
- Recruited and upskilled staff through targeted training opportunities, enhancing team capabilities
- Championed Diversity, Equity and Inclusion (DEI) within my teams.
Regional Inventory Consultant
Lidl GB Ltd
Newton Aycliffe
01.2021 - 12.2023
- Designed and implement comprehensive strategies that reduced losses and fostered a culture of collaboration with regional management teams.
- Drove cross-functional partnerships and aligned teams behind a common goal of loss mitigation
- Analysed loss data and identified key trends and root causes
- Implemented targeted solutions that resulted in over 25% of stores consistently meeting their loss targets
- Created a culture of accountability and transparency among regional teams and stakeholders
- Spearheaded collaborative efforts with external partners, working closely with security contractors to elevate store security standards.
- Achieved a 43% increase in security incident reporting and a 5.5% reduction in security costs
- Built security partnerships which strengthened overall store protection and delivered measurable savings to the business
- Led targeted training programs for management teams, boosting awareness and audit compliance by 32%.
- Streamlined reporting procedures, enhancing efficiency in documenting loss prevention incidents.
- Liaised with store management regularly for updates on loss prevention efforts and outcomes.
- Ability to seamlessly integrate strategic planning with team empowerment has been central to achieving these outstanding results
- Provided expert advice on organisational change, resulting in streamlined operations.
Regional Head of Sales- secondment
Lidl GB Ltd
01.2020 - 01.2021
- Guided sales region through the unprecedented challenges of the COVID-19 pandemic, implementing agile strategies to navigate rapidly shifting market conditions and government regulations
- Ensured colleague and customer safety and well-being
- Maintained a sharp focus on cost control and exceeding customer KPIs, leading to my ranking 10th out of 31 on the balance score card.
- Deployed strong leadership and support for a sales team of 430 colleagues and business partners
- Provided consistent communication, training, and mental health resources to help teams navigate the stresses of the pandemic
- Prioritised exceptional customer service, cost control, and effective collaboration with internal and external partners to consistently overachieve financial targets and enhanced overall store performance
Training and Recruitment Consultant
Lidl GB Ltd
01.2016 - 01.2018
- Implemented the Lidl leadership development initiative
- Coordinated up-skilling and development of store managers and logistics team managers, resulting in an 89% pass rate during the skills assessment
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Evaluated training effectiveness through assessments and participant feedback.
- Identified skills gaps for targeted training interventions.
- Delivered bespoke workshops to enhance employee competencies.
- Fostered continuous professional development through mentoring initiatives
Project Consultant -Merchandising
Lidl GB Ltd
01.2013 - 01.2014
- I led the successful planning and execution of store re-fit and re-merchandising projects across 87 stores, ensuring timely completion within budget while minimizing operational disruption
- Streamlined project workflows by implementing effective task prioritisation strategies.
Warehouse Manager- secondment
Lidl GB Ltd
01.2006 - 01.2007
- Oversaw warehouse operations
- Oversaw workforce planning and performance management for a team of 300+ staff, ensuring efficient operations across receiving, storage, order fulfilment, and shipping
- Ensured HSE standards, delivered ongoing training, and maintained quality control, driving continuous improvements through KPI monitoring and operations management
Education
BA - International Business Studies and Spanish
Northumbria University
Newcastle upon Tyne 09.2000 - 06.2004
Diploma - Level 5 Chartered Institute of Personnel and Development
ICS Learn
Online 04.2019 - 08.2020
Skills
- Teamwork
- Customer service
- Diversity and inclusion advocacy
- Resource management
- Disciplinary issue resolution
- Performance Management
- Relationship building
- KPI Management
- Strategic Planning
- Interpersonal Skills
- Collaboration skills
- Team Development
- Coaching Skills
- HR Management
- Multi-Site Operations
- Communication Skills
- Continuous Improvement
- Problem Solving
- Leadership excellence
Languages
German
Fluent
English
Fluent
Custom
- Spending time with my family
- Hiking
- Kayaking
- Fishing
- Gardening
- Historic naval model making
Affiliations
- Gardening, Landscape design, Hiking, Fitness, Kayaking, Fishing, Socialising
References
References available upon request.
Timeline
Regional Inventory Consultant
Lidl GB Ltd
01.2021 - 12.2023
Regional Head of Sales- secondment
Lidl GB Ltd
01.2020 - 01.2021
Diploma - Level 5 Chartered Institute of Personnel and Development
ICS Learn
04.2019 - 08.2020
Training and Recruitment Consultant
Lidl GB Ltd
01.2016 - 01.2018
Project Consultant -Merchandising
Lidl GB Ltd
01.2013 - 01.2014
Warehouse Manager- secondment
Lidl GB Ltd
01.2006 - 01.2007
Area Manager
Lidl GB Ltd
01.2004 - 08.2024
BA - International Business Studies and Spanish
Northumbria University
09.2000 - 06.2004
Similar Profiles
Joel WaweruJoel Waweru
Customer Service Assistant at Lidl GBCustomer Service Assistant at Lidl GB
PRANAV JOSHIPRANAV JOSHI
Customer Assistant at Lidl GBCustomer Assistant at Lidl GB
James BrownJames Brown
Deputy Manager at Lidl GBDeputy Manager at Lidl GB