Phillip Aziz
Glasgow
Summary
Highly motivated and experienced in customer service and people management, with an excellent track record of achieving and exceeding work based and personal goals. Exceptional interpersonal and communication skills including the ability to build and maintain strong stakeholder relationships at all levels. Ability to work in fast pace, changing environments managing multiple tasks using initiative and problem solving and to achieve all tasks and goals set.
Overview
14
14
years of professional experience
2023
2023
years of post-secondary education
Work history
Human Resources Advisor
Virgin Money
11.2024 - 01.2026
- Managing a high-volume HR mailbox, acting as a key point of contact for colleagues and leaders by providing clear, timely guidance on HR policies, procedures, and employee relations matters. Ensuring consistent application of policy and support positive colleague and customer experience outcomes.
- Building strong relationships with leaders and colleagues, confidently handling queries and escalating risk or issues to ensure they have the right visibility and management actions in place.
- Support business change activity as part of the merger, ensuring changes to ways of working are clearly documented and effectively communicated to stakeholders to enable smooth and efficient transition.
- Supported the continuous improvement of the team, identifying recurring issues and themes from colleague query and feeding insights back into the business leaders and specific teams to improve processes, communication, and operational effectiveness.
Flow Leader
Virgin Money
09.2023 - 11.2024
- Prioritizing and managing workload of team members tracking throughout the day to ensure target dates and deadlines are met.
- Sending daily reports and assigning Email queries to colleagues addressing complaints and colleague issues, managing the quality and performance of the processes where needed.
Digital Banking Associate
Virgin Money
08.2021 - 08.2022
- Assisting with the digital banking switchover my role involves providing on-call support, information and guidance to customers. Championing customer first behaviors and supporting and logging VC needs.
Fixed Term Contract
Domestic and General
04.2021 - 04.2022
- Supported onboarding of new employees, assisting and monitored development providing additional training, performance support and coaching where needed.
Patient Account Manager
Optical Express
08.2019 - 08.2021
- Provided ophthalmic knowledge to answer questions and provide treatment solutions, working alongside doctors and surgeons to assist in the patient care considering any special requirements and specific requests.
Trainer / Academy Leader
Sky (BSKYB)
01.2012 - 11.2018
- Managed induction programmes for new starters within a contact centre environment, ensuring alignment with operational priorities, customer experience standards, and business processes.
- Led teams of 40+ delegates, conducting daily operational briefings and performance reviews. Acted as a key liaison between trainers, managers, and operational leads ensuring training delivery met service standards
- Maintained strong working relationships with internal partners and stakeholders, confidently initiating conversations, managing expectations, and contributing to performance and service discussions.
Education
CIPD – Level 3 -
City of Glasgow College
07.2022
Performing Arts HND Distinction -
Liverpool City College
Liverpool2010
Skills
- Strong interpersonal & communication skills
- MS Office suite
- Ability to work independently and collaboratively as part of a team
- Excellent organizational skills and attention to detail
- Adaptable and can take on new information and learn skills quickly
- Poised under pressure
- Engaging and positive
Timeline
Human Resources Advisor
Virgin Money
11.2024 - 01.2026
Flow Leader
Virgin Money
09.2023 - 11.2024
Digital Banking Associate
Virgin Money
08.2021 - 08.2022
Fixed Term Contract
Domestic and General
04.2021 - 04.2022
Patient Account Manager
Optical Express
08.2019 - 08.2021
Trainer / Academy Leader
Sky (BSKYB)
01.2012 - 11.2018
CIPD – Level 3 -
City of Glasgow College
Performing Arts HND Distinction -
Liverpool City College