Phillip Ahern

Managed over 200 accounts, achieving 95% renewal rates through personalized onboarding and quarterly reviews.

• Cultivated partnerships with media publishers and corporates, identifying upsell opportunities for over 20% annual growth.
• Leveraged AI-driven image/search platforms to deliver customized content solutions that improved client workflows.
• Analyzed usage metrics to recommend optimisations, reducing client churn by 15% and increasing satisfaction scores.
• Collaborated with product and support teams to resolve issues swiftly, ensuring 98% ticket resolution within SLA.
• Assessed customer needs to develop tailored service offerings aligned with client expectations.
• Identified process improvements, enhancing efficiency in customer service delivery.
• Managed key accounts to bolster recurring revenue streams.

Freelance sales and marketing - projects include

Brightqube — VP of Sales (Freelance Engagement)
• Directed and executed sales strategies, delivering consistent revenue growth.
• Played a key role as a founding team member, securing $600K in seed funding.
• Designed and implemented scalable sales frameworks for digital content solutions across multiple sectors.
• Managed full P&L ownership, introducing cost-control initiatives to maintain profitability.
• Built and developed a high-performing sales team, driving performance through targeted training and leadership.

Getty Images — Regional Sales Director, North America
(Reported to CEO | Managed 3 Team Leaders & 30 Sales Staff | Full P&L Accountability)
• Achieved 15% annual revenue growth, exceeding $24M targets through strategic sales planning and client acquisition.
• Expanded the high-value customer base by securing new business and strengthening key relationships.
• Implemented a new CRM system, improving sales effectiveness and client service quality.

Directed DK Images' global content licensing business for Dorling Kindersley (Pearson UK), overseeing £1M P&L and a 20-member team to deliver 160% revenue growth in 3 years. Led sales, marketing, and operations transformation—implementing new systems and processes that boosted deal values and reduced costs by 12%