Philip Wilmshurst
Holystone Park,Newcastle upon Tyne
Summary
Experienced professional with a strong background in continuous improvement initiatives and cost accounting understanding. Proven expertise in fleet maintenance supervision, supply chain management, and data analysis capabilities. Adept at implementing cost-saving strategies, budgeting, and financial planning to drive organisational efficiency. Skilled in customer service, project management, and stakeholder communication. Committed to leveraging skills for achieving operational excellence and contributing to long-term business success.
Overview
38
38
years of professional experience
Work history
Senior Collections and Distribution Manager North
Royal Mail Group
02.1988 - Current
- Facilitated effective communication across all departments for smoother workflow.
- Enhanced inventory control by implementing systematic management methodologies.
- Organised training programmes to enhance team skills and performance levels.
- Coordinated cross-functional teams to improve operational efficiency.
- Optimised logistics operations, resulting in more timely deliveries.
- Streamlined distribution processes for improved customer satisfaction.
- Oversaw fleet maintenance schedules ensuring minimal downtime and disruption of services.
- Reviewed and updated safety procedures regularly, ensuring a safer work environment.
- Conducted regular audits, ensuring compliance with regulatory standards.
- Created contingency plans, mitigating potential risks and disruptions in the supply chain process.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Administered expenditure, preventing budget overages with successful control strategies.
Customer and Sales team
Royal Mail Group
06.2012 - 03.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Talent and Learning Manager
Royal Mail Group
02.2009 - 03.2012
- Developed curriculum, improved learner engagement significantly.
- Conducted regular assessments to measure effectiveness of learning interventions.
- Built strong relationships with external trainers and consultants to ensure variety in delivery methods and perspectives.
- Provided constructive feedback to employees post-training sessions, enhanced understanding of subject matter.
- Championed the design and execution of leadership development programmes to groom future leaders.
- Coordinated cross-functional teams, ensured effective knowledge transfer.
- Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
Education
Diploma of Higher Education - Business Management
SAID Business College
OxfordSkills
- Continuous improvement initiatives
- Cost accounting understanding
- Fleet maintenance supervision
- Supply chain expertise
- Data analysis capabilities
- Cost saving strategies
- Budgeting and financial planning
- Customer Service
- Project Management
- Stakeholder communication
Timeline
Customer and Sales team
Royal Mail Group
06.2012 - 03.2022
Talent and Learning Manager
Royal Mail Group
02.2009 - 03.2012
Senior Collections and Distribution Manager North
Royal Mail Group
02.1988 - Current
Diploma of Higher Education - Business Management
SAID Business College
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