Philip Wilden
Rowley Regis,United Kingdom
Summary
Dynamic professional with a strong analytical mindset and expertise in advanced analytics, big data, and statistical analysis. Demonstrates a result-oriented approach with proven skills in creative innovation, regulatory compliance, and change implementation. Adept at technical writing and critical evaluation, providing decision support under pressure while excelling in customer service and data entry. Career goals include leveraging analytical skills to drive impactful business decisions and enhance organisational efficiency.
Seasoned professional with focus on analytics and strategic planning. Possess unique skills in data interpretation and trend forecasting, enabling businesses to make informed decisions and optimise performance. Committed to driving growth and improving business processes through careful data analysis and insightful recommendations.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
False Alarms Analyst/Technical Support
Cougar Monitoring
Cradley Heath and Old Hill
08.2022 - 02.2026
- Analysing data of false alarms/CCTV to find solutions to reduce traffic to alarm receiving centre.
- Commissioning new alarm/CCTV sites upto NSI Gold standard.
- Technical support for customers/engineers trying to set up signalling for new sites.
- Data entry using sentinel operating system.
- Administration/keyholder updates/Incident reports/invoices
- Fault reporting to Customers/installers/engineers
- Emailing customers/Installers
- Customer Service/Complaints Handling
CCTV Operator/Duty Supervisor
Cougar Monitoring
Cradley Heath
05.2016 - 08.2022
- - Fire/Medical/Intruder and CCTV Handling
- - Taking details of call outs and passing to engineers.
- - Supervision of a team of operators to make sure NSI stats are met on a daily basis of a Gold standard.
- - Administration/keyholder updates/Incident reports/invoices
- - Fault reporting to Customers/installers/engineers
- - Emailing customers/Installers
- Customer Service/Complaints Handling
CNC Machinist
High Precision Machining
Netherton
04.2011 - 08.2011
- General machining of metal products
- Use of micrometre tools
- Quality inspection of products
- Labour duties
- Tool setting
- Basic programming of CNC machines
Order Picker/Packer
Toolbank
Halesowen-Rowley Regis
03.2010 - 06.2010
- Finishing plastic mouldings
- Drilling plastic mouldings
- Shrink wrapping
- General packing
- Stock checking
CNC Machinist/ tool setter
HPM
West Midlands
09.2007 - 12.2007
- General machining of metal products
- Metal Manipulation
- Tool setting
- Stripping down of machines
- Basic Programming of CNC machines
- General labour duties
- Quality inspection of products
- Drilling of metal products
- Assembling of metal products
- Using computer measuring equipment
- Circular saw use for cutting tubing
Call handling trainee
Call Handler
Oldbury
01.2006 - 01.2006
Painter and Decorator
Warley Painters
Halesowen
01.2002 - 01.2004
- Painting indoors/outdoors
- Wallpapering
- General tidying of work area
- Pricing up jobs etc.
- Ordering of materials
- Risk assessment
Education
Heathfields High School
01.1997 - 01.2002
Skills
- Creative innovation
- Result-Oriented approach
- Advanced analytics
- Customer Service
- Data Entry
- Regulatory compliance
- Statistic analysis
- Big Data analytics
- Database querying
- Change implementation
- Analytical mindset
- Statistical analysis
- Technical writing
- Critical evaluation
- Decision support
- Decision making under pressure
Certification
- City and Guilds
- 2001
Additional information
- SKILLS & ABILITIES
- Computer literate
- Responsible attitude to work
- Used to working to deadlines
- Extremely quick to learn
- Good communication skills
- Works well at a team and on own
- OBJECTIVES
- To find a position, which allows me to utilise the skills, abilities and experience I already possess and build on them to the mutual benefit of both my employer and myself.
Affiliations
- Music, Gaming, Gym, tv shows, movies, holidays.
References
References available upon request.
Timeline
False Alarms Analyst/Technical Support
Cougar Monitoring
08.2022 - 02.2026
CCTV Operator/Duty Supervisor
Cougar Monitoring
05.2016 - 08.2022
CNC Machinist
High Precision Machining
04.2011 - 08.2011
Order Picker/Packer
Toolbank
03.2010 - 06.2010
CNC Machinist/ tool setter
HPM
09.2007 - 12.2007
Call handling trainee
Call Handler
01.2006 - 01.2006
Painter and Decorator
Warley Painters
01.2002 - 01.2004
Heathfields High School
01.1997 - 01.2002