Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Philip Wall

Barrow In Furness ,Cumbria

Summary

A dedicated professional with a strong foundation in team working, organisation, and communication skills. Demonstrates proficiency in stock control, cash handling, and POS systems, ensuring efficient store operations. Skilled in food wrapping and packaging, restocking shelves, and processing refunds with a focus on helpful customer service. Adept at resolving complaints and price checking while maintaining patience and tolerance. Committed to hard work and reliability with a keen understanding of store layout and self-service management procedures. Career goals include advancing expertise in sales persuasion and enhancing problem-solving capabilities within the retail sector.

Overview

5
5
years of professional experience

Work history

Aldi Customer Assistant

Aldi
Barrow-in-Furness, Cumbria
06.2023 - Current
  • Resolved customer complaints professionally, ensuring amicable outcomes.
  • Increased sales using suggestive selling techniques to enhance revenue.
  • Managed high-pressure situations effectively, maintaining customer satisfaction during peak hours.
  • Delivered impactful insights during staff meetings to enhance overall store performance.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.

Customer Team Member

Co-op Food
barrow in furness, cumbria
03.2020 - Current
  • I have been working at Cooperative food for 3 years and i have always been a hard working member to my team.
  • I Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
  • I would always assist customers and make sure they were guided correctly to where certain items are in the store if they were lost or couldn't see where it is.
  • I always kept the store clean and tidy, I also made sure to keep things like footstools, cages and trollies out of way of customers so it wasn't causing any problems with customers navigating the store and causing health and safety risks.
  • I am always extremely polite and professional when dealing with any type of customer and always try my best to keep things under control and come to a positive conclusion.
  • I always made sure to promote new offers and equivalent deals to the customers creating positive relationships and keeping them up to date on how to save money and get the items they will prefer.
  • I have built strong and lasting working relationships with my colleague and always helping each other if we are stuck or just need some assistance with a task.

Education

Level 4 Craft pipe engineering - Craft Pipe Engineering

Furness College

Skills

  • Team working for
  • Organisation
  • Communication
  • Vocabulary initiative computer/it skills
  • Hard work and dedication problem-solving reliability
  • Good understanding of tasks at hand
  • Stock control
  • Cash handling
  • POS system
  • Restocking shelves
  • Refund processing
  • Complaint resolving
  • Price checking
  • Helpful customer service
  • Store layout understanding
  • Payment processing
  • Self-service management
  • Restock procedures
  • Patience and tolerance
  • Sales persuasion

Custom

Interests and Achievements: , I play for my local pool team competitively and have been top of the leagues multiple times and held those positions for a long duration of time each season. I have been awarded only one trophy so far which was for being apart of a doubles team with the most accumulated points. some of my other interests include gaming, photo and video editing, computers and I would also like to get into photography another achievement that I have obtained is when I accomplished my engineering course in secondary school as it was a difficult task to finish my practical work to a distinction standard as of my teachers request as he believed that I could go the extra mile and perfect all of my practical work and also my written up work and when I eventually turn in all my work for my review and he told me that I'm done the relief was great the feeling of all the hard work and dedication over the course of the two years really paid off and it has been one of my biggest accomplishments yet.

Timeline

Aldi Customer Assistant

Aldi
06.2023 - Current

Customer Team Member

Co-op Food
03.2020 - Current

Level 4 Craft pipe engineering - Craft Pipe Engineering

Furness College

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Philip Wall