Philip Utley
Summary
A detail-oriented professional with a strong foundation in problem-solving and critical thinking, complemented by effective communication skills. Demonstrates excellent proficiency in Excel and Google tools, alongside SQL expertise, to drive data-driven insights and solutions. Committed to leveraging analytical skills to achieve organisational goals and enhance operational efficiency.
Overview
11
11
years of professional experience
Work history
Service delivery specialist - Commercial
Morrisons
Bradford, West Yorkshire
08.2022 - Current
- Assisted in implementing procedures to support efficiency of services delivered.
- Resolved customer complaints quickly to help maintain service stability
- Coordinated with other departments to aid in improving service delivery timeframes, reducing major incidents YOY.
- Facilitated regular meetings with team members for effective coordination and planning.
- Fostered a culture of continuous improvement within the organisation.
Commercial operations manager
Morrisons
Bradford, West Yorkshire
02.2020 - 07.2022
- Fostered collaborative work environment to improve team performance and morale.
- Managed complex projects within deadlines, ensuring timely delivery and client satisfaction.
- Managed key stakeholder relationships, ensuring key objectives were delivered
- Managed a small team to ensure price and promotions were executed as per the business strategy
Commercial specialist
Morrisons
Bradford, West Yorkshire
05.2015 - 02.2020
- Executed the price and promotional plan.
- Produced detailed monthly reports relating to pricing and promotions.
- Collaborated with cross-functional teams for effective project management.
Education
A-Levels -
Ilkley Grammar School
IlkleySkills
- Problem-solving and critical thinking
- Effective communication skills
- Productivity improvement specialist
- Excellent proficiency in Excel and Google
- SQL
- ITIL-V4 Certified
Affiliations
- My dog Meg is big part of my live, leading me to go and explore the world in my spare time
Timeline
Service delivery specialist - Commercial
Morrisons
08.2022 - Current
Commercial operations manager
Morrisons
02.2020 - 07.2022
Commercial specialist
Morrisons
05.2015 - 02.2020
A-Levels -
Ilkley Grammar School