Philip Saunders

• Sales and Design of Kitchens. In-store designer utilising the latest Fusion CAD program for efficient design. Quoting primarily to the building trade but also end users on behalf of the builder
• Home visits/surveys; To measure customer's kitchens to support planning
• Handle client inquiries in a professional manner, fostering strong relationships ensuring high levels of customer service
• Negotiate favourable terms with customers
• Proactively meet and greet customer in store and at the Howdens Expo Centre to demonstrate products and discuss designs
• Account Management/updating and maintaining customer database/records files
• Boost overall functionality of spaces with careful space planning techniques enhancing client satisfaction by providing tailored design solutions.

• Sales and Design of Kitchens. In-store utilising the latest Fusion CAD program for efficient design. Providing advice on payment and finance options
• Conduct home visits to measure customer's kitchens and discuss requirements
• Handle client inquiries in a professional manner, fostering strong relationships ensuring high levels of customer service
• Negotiate favourable terms with customers
• Proactively meet and greet customer in store and demonstrate products and discuss designs
• Zendesk and JRNI Diary Management/updating and maintaining customer database/record files
• Liaising with various departments outside the store such as Customer Experience Centre operatives, Installers and Installation Managers
• Boost overall functionality of spaces with careful space planning techniques enhancing client satisfaction by providing tailored design solutions.
• Recognition for sales Installation conversion rate

• Sales of materials handling equipment
• Maintaining and managing existing sales accounts for Milton Keynes and surrounding MK postcodes
• Proactively creating and developing new accounts
• Arranging and delivering site visits for demonstration/training days
• Updating and maintaining company customer database/record Files
• Ensuring high levels of customer service ensured compliance with company policies whilst managing field sales operations..

• Sales of fixings, power tools and other services to all areas of the building trade
• Maintaining and managing existing sales accounts for areas Cambridgeshire, Hertfordshire and North London
• Proactively creating and developing new accounts
• Arranging and delivering site visits for demonstration/training days
• Delivery of stock when required
• Ensuring high levels of customer Service
• Conducted regular follow-ups with existing clients, ensuring client satisfaction and repeat business.

Design Consultant 2002 - 2007

• Sales and design consultant: kitchens, bedrooms, bathrooms, office furniture 3 piece suites and Beds
• Used Planit-Pro computer CAD design package to design Kitchen, bathrooms and bedrooms ensuring efficient and accurate designs
• In-store appointments and home visits
• Customer service, administration duties and maintenance of showroom

Mar 1999 - Nov 2002. UK Base within MFI's International Department

• Develop and set up overseas contract and wholesale department
• Meet and liaise with potential overseas business partners and contractors
• Maintain, assist and expand current overseas wholesale /
  contract clients and vet potential new business enquiries
• Design and project manage wholesale/contract showrooms

Feb 1997 – Mar 1999: Overseas Sales Trainer. MFI International, based in Turkey, Saudi Arabia, Norway and Hong Kong.

• Co-ordinate and implement training seminars in bedroom, bathroom and kitchen planning/design skill, sales technique and product knowledge
• Design and compile sales training and product documentation for new recruits and existing staff
• Designing and organising showroom displays, refits, ticketing and pricing

October 1987 – Feb 1997: Design Consultant MFI Furniture Centres, Bletchley Milton Keynes.

• Sales and design of kitchens, bedrooms, bathrooms, office furniture, 3 piece suites and Beds
• Used Planit-Pro computer CAD design package to design Kitchen, Bathrooms and Bedrooms ensuring efficient and accurate designs
• In-store appointments and home visits
• Customer service, administration duties and maintenance of showroom