Philip Roberts
Oswestry,Shropshire
Summary
Results-driven professional with expertise in business-to-business sales, tactical selling techniques, and lead generation. Demonstrates strong technical proficiency and interpersonal communication skills to foster customer relations and drive account management success. Adept at upselling strategies to maximise revenue while maintaining client satisfaction. Committed to leveraging advanced sales techniques and relationship-building capabilities to achieve organisational growth objectives.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
Work history
Assistant branch manager
Travis Perkins PLC
Mold, Flintshire
11.2024 - Current
- Maintain daily operations, ensuring smooth workflow.
- Deal with customer complaints, enhancing satisfaction levels.
- Assist in staff training programmes for better skill development.
- Foster strong relationships with customers, influencing loyalty and retention.
- Handled high-value accounts, ensuring maximum client satisfaction.
- Partnered with Branch Manager to devise effective operational strategies.
- Ensured compliance with regulatory standards across all banking procedures.
- Oversaw employee scheduling, improving overall productivity levels.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Identified new business opportunities that enhanced growth potential of the company.
- Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Generated new leads and opportunities to maximise revenue.
Counter Staff
Travis Perkins PLC
Oswestry, Shropshire
05.2021 - 10.2024
- Managed high-pressure situations gracefully; ensured customer satisfaction.
- Collaborated with team members to ensure smooth operations.
- Provided product information to customers, ensuring informed decisions.
- Offered relevant recommendations to customers, increasing overall sales.
- Upheld company standards whilst dealing with customers' complaints.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Handled cash transactions accurately for financial integrity.
- Delivered outstanding customer service by addressing and resolving customer enquiries.
- Demonstrated in-depth knowledge of products, guiding consumer choices.
- Implemented effective upselling techniques to boost sales revenue.
HGV Driver
D C Roberts
08.2015 - 06.2025
- Communicating with farmers on a daily basis in regards to providing the correct feed and delivery requirements.
- Work with transport team in order to organise the most efficient delivery routes and avoid unnecessary travel and delays.
- On the spot problem solving when issues arise with delivery or access issues.
- Completion of daily vehicle checks to ensure compliance with legal safety requirements of vehicle.
- Maintain correct and accurate paperwork for the TASCC governing body.
Production operator
Lloyds Animal Feeds
Wrexham
08.2012 - 08.2015
- Running of production system
- Mixing of Raw Materials into finished animal feed
- Attention to detail for correct completion of production sheet to ensure traceability
- Resolving product enquiries back to customers
Electrical and Mechanical Technician
Lloyds Animal Feeds
Morton
10.2006 - 08.2012
- Communicate completed breakdown information to Management.
- Prepare records for Management on work carried.
- Complete fault-finding exercises on Weighers, Hydraulics, Pneumatics, Industrial Grinders and Presses.
- Diagnostic repairs on Transformers (not HV)
- Repair and replace beater sections in Industrial Grinder Machines.
- Maintain and renew sliders on Raw materials and Finished Product silos.
- Self-taught MIG and ARC welding on Conveyors.
- Review speed adjustments on Invertors and adjust accordingly.
- Monitoring and replacement of chains, sprockets, belts, pulleys and couplings.
- Gear Box oil replacement on sieves and conditioners.
- Changing of 3-Phase and Single-Phase motors.
Morgans of Oswestry
Oswestry
01.2002 - 01.2008
- Customer relations and complaints
- Acceptance of Stock deliveries
- Arrange replacement Stock orders
- Organise Customer orders for delivery
Domestic Electrician
D.A Jones Electrical
Penybontfawr
08.2005 - 10.2006
- Domestic Electrical installation and rewires.
- Fault Finding
- First and Second fixes
- Installation of Mains Boards
- Wiring of home extensions.
Education
Some College (No Degree) - Electrical Installation
Yale College
Wrexham 01.2004 - 01.2008
Marches School & Technology College
Oswestry 01.1999 - 01.2004
Skills
- Business-To-Business sales
- Tactical selling techniques
- Technical proficiency
- Customer relations
- Upselling expertise
- Interpersonal communication
- Account management
- Lead generation
Personal Information
- Date of birth: 03/27/88
- Marital status: Married
Affiliations
- Running
- DIY
References
References available upon request.
Timeline
Assistant branch manager
Travis Perkins PLC
11.2024 - Current
Counter Staff
Travis Perkins PLC
05.2021 - 10.2024
HGV Driver
D C Roberts
08.2015 - 06.2025
Production operator
Lloyds Animal Feeds
08.2012 - 08.2015
Electrical and Mechanical Technician
Lloyds Animal Feeds
10.2006 - 08.2012
Domestic Electrician
D.A Jones Electrical
08.2005 - 10.2006
Some College (No Degree) - Electrical Installation
Yale College
01.2004 - 01.2008
Morgans of Oswestry
01.2002 - 01.2008
Marches School & Technology College
01.1999 - 01.2004
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