Philip Payne
National Police & Provider Liaison Manager
Wilby,Norfolk
Summary
Accomplished professional with expertise in legal environments, and technical product knowledge. Demonstrates strong leadership in diverse environments, effectively recruiting and motivating staff. Proficient in MS Office, confident communicator and presenter, with a proven ability to compile reports, collect and interpret data. Adept at problem solving and team building, with a focus on achieving organisational goals.
Overview
46
46
years of professional experience
Work History
CJ Business Support Team Leader
Norfolk and Suffolk Constabularies
Norwich, Norfolk
01.2025 - Current
- Following a restructure unifying a diverse team to create an inclusive culture in which professional development is a priority and staff feel empowered and valued.
- Improving delivery of excellent customer service and support to officers, civilian staff and external partners, working with the team to achieve the ‘first time resolution' of enquiries.
- Working with stakeholders to develop and communicate Business Support Standard Operating Procedures.
- Setting clear and consistent standards and expectations for individuals ensuring that developmental objectives are consistent with organisational and departmental priorities.
- Reviewing and refining team processes, embracing technological advances to continuously improve and realise efficiencies.
Joint SafeCam Partnership Manager
Norfolk and Suffolk Constabularies
Norwich, Norfolk
02.2017 - 01.2025
- Responsible for leading, managing and developing performance of the joint Central Ticket Office, Norfolk Safety Camera Partnership, Suffolk Safety Camera Partnership, and joint constabulary Police prosecutions team.
- Responsible for budgetary and financial management of teams, supporting the Head of Department in financial planning and realisation of efficiency savings.
- Subject Matter Expert in relation to current traffic legislation and national practice and procedure, advising officers and staff senior management on related matters.
- Regularly made prosecution or diversion decisions in complex or sensitive cases providing advice and guidance as necessary to officers staff.
- Developed strong relationships with Local authority course providers and both county and national highways authorities.
- During post tenure took responsibility for realising efficiency savings of over £200,000 p.a.. within the department, whilst maintaining high levels customer satisfaction
- Worked with Joint Information Management Department to embed consistent application of the Data Protection Act (DPA) and Management of Police Information (MOPI) principles to document and media retention and disposal across all Teams.
- Chair of PentiP National User Group since 2021 working in collaboration with Home Office, HMCTS, DVLA, NPCC and UKROEd, driving legislation change and sustainable practices nationwide.
- As part of the NUG role, working with Home office COLAB team leading on development and implementation of the National NIP and also involved in development of the National Conditional Offer.
- Sat within joint Department Of Transport Roads Policing CJ Working group leading legislation change within fixed penalty self endorsement.
- Introduced ANPR community speed watch schemes across Suffolk in collaboration with Suffolk County Council
- Following an internal restructure in 2025 and a change to the role accepted a sideways move within the Criminal Justice department to set up a new business support function.
Service delivery team leader
Norfolk Constabulary
Norwich, Norfolk
06.2015 - 02.2017
- Supervised a diverse criminal justice team ensuring attainment of performance targets and consistency of a quality service
- Ensure that customers received high quality service, through monitoring, intervention and development
- Managed challenging customer complaints and situations for positive resolutions.
- Manage and develop teams and set clear and consistent standards and expectations for individuals ensuring that developmental objectives were consistent with organisational and departmental priorities.
- Whilst in post additionally managed and supported the joint constabulary collision support team developing and implementing Department of Transport CRASH system along with reviewing working practices to increase efficiency.
Specialist police trainer
Norfolk Constabulary
Norwich, Norfolk
11.2013 - 06.2015
- Responsibility for developing and delivering College of Policing IL4SC programme within Norfolk and Suffolk creating bespoke course content and delivery methods
- Specialist Law trainer for PACE Custody courses delivering custody courses to Police officers and staff
- Launched in house Learning Management System to provide online training material for officers and staff
- Implemented modern training techniques to boost overall team efficiency.
- Incorporated real-world case studies into curriculum to reflect contemporary challenges faced by officers.
- Maintained up-to-date knowledge of laws and regulations ensuring accurate information dissemination during lectures.
Police Officer
Suffolk Constabulary
Various Locations, Suffolk
08.1983 - 08.2013
- Following initial probation I worked within a community based role for the first 5 years of my service, dealing with a variety of criminal cases and developing strong community links within the area I worked.
- For the majority of my service I was a specialist Roads Policing Officer and forensic collision investigator managing the Constabulary Collision Investigation team.
- I was a recognised court expert witness providing expert evidence at numerous crown court and magistrate courts. for a variety of serious and sensitive cases.
- I was the senior investigating officer for major traffic investigations leading on some high profile cases
- Collaborated with the Forensic Science Service and Transport Research Laboratory to develop an innovative Plastic Fusion Transfer process.
- Whilst a serving Forensic Collision Investigator I also was employed as a part time forensic sciences lecturer at the Suffolk College.
- Following promotion I managed local Safer neighbourhood teams within West Suffolk, leading on problem solving for matters of community concern.
- Worked within a project team developing county Police Investigation Centres developing unified practices and procedures across Suffolk and Norfolk Constabularies
- For the latter part of my service I was a specialist Custody and safer detention trainer delivering PACE courses to Sergeants, Inspectors and Superintendents.
Transport manager
N De Groot B.V.
Felixstowe, Suffolk
10.1979 - 07.1983
- Managed the efficient running of a busy national road Haulage company
- Strategically planned delivery runs and routes to maximise available resources.
- Effectively liaised with customers and sub contracted hauliers to improve efficiency
- Following completion of Professional qualifications was the holder of the comp[any operators licence ensuring the operation complied with transport legislation and regulations.
Education
GCSEs - Mathematics, Physics, English, History, Biology, Engineering Drawing, Geography
Leiston Grammar School
Leiston UKA-Levels - Biology, Physics, Pure Maths, Applied Maths
Leiston Grammar
Leiston UKCertificate of Professional Competence - Road Transport Management
Road Transport Training Ltd
Ipswich UkCity & Guilds - Traffic Accident Investigation
City & Guilds
1989 - 1991
Licentiateship City & Guilds - Forensic Collision Investigation
City & Guilds
LondonCertificate - Tachograph analysis and diagnostics
City & Guilds
PTTLS (500/1522/9) - Teaching
West Suffolk College
Bury St Edmunds UkOther Qualifications
Skills
- Confident communicator and presenter
- Legal knowledge
- Interpersonal communication effectiveness
- Staff recruitment
- Report compilation
- Data collection and interpretation
- MS office proficiency
- Subject Matter Expertise
- Leadership in diverse environments
- Problem solving
- Financial management
- Technical product knowledge
- Team building and motivation
Timeline
CJ Business Support Team Leader
Norfolk and Suffolk Constabularies
01.2025 - Current
Joint SafeCam Partnership Manager
Norfolk and Suffolk Constabularies
02.2017 - 01.2025
Service delivery team leader
Norfolk Constabulary
06.2015 - 02.2017
Specialist police trainer
Norfolk Constabulary
11.2013 - 06.2015
Police Officer
Suffolk Constabulary
08.1983 - 08.2013
Transport manager
N De Groot B.V.
10.1979 - 07.1983
GCSEs - Mathematics, Physics, English, History, Biology, Engineering Drawing, Geography
Leiston Grammar School
A-Levels - Biology, Physics, Pure Maths, Applied Maths
Leiston Grammar
Certificate of Professional Competence - Road Transport Management
Road Transport Training Ltd
City & Guilds - Traffic Accident Investigation
City & Guilds
1989 - 1991
Licentiateship City & Guilds - Forensic Collision Investigation
City & Guilds
Certificate - Tachograph analysis and diagnostics
City & Guilds
PTTLS (500/1522/9) - Teaching
West Suffolk College
Other Qualifications
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