Philip Okitika

Project Delivered : Website transformation Umbraco CMS migration to Contentful SaaS Contentful and MuleSoft and NetSuite and Salesforce integration

Sites – Baileys global [14 markets], Yeni Raki [5 markets], Guinness Storehouse [1 Market], Diageo Rare & Exceptional [5 markets], Justerini & Brooks [5 markets]; Primary sites, sub-domains, CRM forms, Footers and other editorial contents

Roles summary : Page component definition, breakdown, mural board creation to depict all page granular components, backlog board creation and management throughout the sprint lifecycle

Deliverables

• Responsible for the discovery kickoff session to define the migration scope of the Baileys, Yeni Raki, Ciroc, Justerini and Guinness Storehouse brand across25 market and 30 sites
• Responsible for scoping out the agreed content and other website features on the mural board as agreed during scope discovery sessions i.e page content headers and footers, forms, integration points videos, images, cookies, SEO, Age-gates, sub-domains, search capability translations and other key site components
• Ensure all the existing site URL's are brand title, front the as-is Umbraco CMS are extracted and URL's for migration to Contentful CMS are agreed and signed off
• Worked closely with the brand team to capture the lifecycle behavior of each URL's i.e published, unpublished URLs
• Worked closely with the brand team to categorize the pages and other components for migration i.e Product detail pages, product category pages, product listings, age gates, CRM forms, recipe pages, campaign holiday pages and other unique page per brand and site
• Worked with the business agreed YouTube or Vimeo as the choice of video hosting key URL's to be mapped out for SEO, define Algolia search and parallel animate behavior
• Worked closely with the development team to define the detail elements per content i.e. site header, composible element, component block, grids, buttons, CTA, Entry ID, social media icons, site location buttons, text alignment, background image and other granular components
• Ensured each capture component followed the DDP, Contentful web-component and Bedrock library customer code framework
• Worked closely with the CRM legal GDPR and back-end team to ensure all CRM forms fields are captured, height RT & C wording links are updated and submitted forms are sent to the SFC back-end action
• Ensured the footers Age-gate and cookies are met the expected standard and setups as specified by each market's compliance/regulatory requirement
• Worked closely with the test automation team ensuring the entire URL images, forms, footers and other key functional and static components are migrated and revised in Contentful as agreed in the requirement/scope document
• Responsible for capturing and structuring the requirements in DevOps board as based on the component build and pages and ensure story points estimates are agreed in a sprint ticket
• Worked closely with the automated team and each brand running show and tell sessions to show-case each site on the new Contentful CMS

Project Delivered : eCommerce operation Gucci Online and Content transformation + Omnichannel implementation SaaS Akeneo PIM Discovery Implementation PIM data migration and setup Contentful integration with Akeneo PIM - PLP and PDP integration with PIM and CMS editorial content Parcel Lab integration self-service Integrate Contentful CMS with Parcel Lab

Roles summary : Page and PIM component definition and breakdown, mural board creation to depict all requirement components, backlog creation and management throughout the sprint lifecycle

Deliverables

• Responsible for running and capturing all as-is and new PIM fields i.e category-trees, orders, products set up as part of migration from Hybris PIM to Akeneo
• Worked closely with the Merchandising and content team to regrade and log label to ensure each field requirement and access rights setup is technical feasible within the new Akeneo PIM system
• Ensure the end-2-end website feature journeys integration points and content i.e image & video & forms, pre clearly capture as part of migration to the new CMS website
• Worked closely with the development squad team to flesh out the spikes and technical tasks to migrate all product data from the Gucci to the new Akeneo PIM system
• Responsible for defining all the functional, technical requirements for product category, tree, category code etc setup within the Akeneo PIM system
• Ensure all requirements are clearly captured in the JIRA board with clear acceptance criteria
• Responsible for drafting the business requirement document in Confluence and managing deliverable epics, features and stories in JIRA board
• Ensure all queries are raised and addressed with the Akeneo3rd party SI partners
• Ensure the requirements engineering and management approach follows the Gucci Agile delivery framework
• Worked closely with the Contentful CMS dev team to capture the PLP and PDP dependent requirements capture and brand editorial content and PIM data perspective

• Project Delivered : eCommerce operation Endless Aisle & POS Implementation Endless Aisle PIM Implementation. FFCOMS, Hybris PIM, SAP S4 and Finance, Adyen, Island Pacific Inventory, Cegedim Reconnet, SFCC, EPOS, Mad-Mobile App
• Site : Europe Market Ralph Lauren online concession implementation with NK Stockholm3rd party integration
• Roles summary : End to end component change definition and breakdown, backlog board creation and management throughout the sprint lifecycle

Deliverables

• Responsible for running the Endless Aisle and online concession projects discovery workshop to capture the business requirement to deliver both offerings
• Ensure technical requirement changes across Mad Mobile app, SFCC, Island Pacific inventory, PIM, DAM, SAP PI, Finance, Adyen, Cegedim and ReconNet are captured and documented as part of the sprint build lifecycle
• Responsible for drafting the functional, non-functional, API technical requirements, support the solution design and JIRA ticket creation for the development team
• Worked closely with each of the business impacted areas i.e., VAT/TAX inventory, finance, sales reporting BI, digital to ensure required changes are signed off for design and build
• Responsible for capturing the change enablement ahead of the endless aisle function and RLE-POS across the MEA store
• Ensure Endless Aisle transaction ID is configured with the cash drawer and printers
• Worked closely with the GDPR, Legal and Infosec team to ensure data compliance changes to the T&C and security changes and captured as in scope
• Responsible for drafting the Endless Aisle requirement and changes business and functional requirement document
• Responsible for drafting the business requirement document in Confluence and managing deliverable epics, features and stories in JIRA board/ADO
• Responsible for3rd party stakeholders management i.e., SAP, Cegedim, SAP DHL, Mad Mobile, Adyen and Amex PSP
• Responsible for working closely with the respective BI vs squad to get the requirement changes captured in the JIRA board
• Worked closely with the testing team to get the draft the test scripts in line with the agreement acceptance criteria
• Responsible for running the end-2-end BI test execution from the Mad-Mobile front end through to the SAP reconciliation and BI
• Worked closely with the business and legal to maximise switch-on with the go-live plan
• Worked closely with the business ops to live on ensure raised defects are addressed with the dev squad

Project Delivered : OKDO Website commerce transformation. B2B and B2C digital account management implementation. WooComm CMS & netsuite OMS/CRM & PingFed integration. Order & fulfillment integration with netsuite. Online discount pricing implementation. Credit line and payPal payment implementation WooComm and Stripe PSP integration

Roles summary: eCommerce component definition breakdown, JIRA backlog creation and management throughout the project lifecycle

Deliverables

• Responsible for completing the vendor selection discovery process to decide the high CRM fit for the online offering transformation program
• Responsible for facilitating the as-is workshop with the sales, marketing, digital team to document the as-is CRM online purchase account management process
• Responsible for interlocking the document process with the NetSuite CRM solution at a detail level to ensure the solution fit for purpose
• Worked closely with the NetSuite SI partner to address the case-query and question regarding happy paths across the CRM account management domain purchase process
• Worked closely with the NetSuite SI partner to ensure the NetSuite tool meets the RS-Component advice security and PCI compliance guidelines
• Ensure the NetSuite CRM solution meets the operational process of the EMEA, US and Asian market
• Ensure system and vendor handoff scenario requirements are considered and clearly documented as part of the requirements
• Ensure the integration requirements across NetSuite CRM OMS and NetSuite CRM3PL Warehouse Management System are clearly captured and documented
• Ensure the requirements are captured in Confluence, JIRA/mural and played back to the business for design and development sign-off
• Worked closely with the solution architect to develop the low-level design depicting the NetSuite CRM implementation into the OKDO wider architecture estate
• Responsible for managing the sprint ceremony by creating the backlog tickets, underpinning features, stories and associated acceptance criteria as in the JIRA and the OKDO wider format
• Worked closely with the Accenture delivery team to see the ticket delivery for development functional SIT testing and business UAT
• Managed all raised defect during the warrant period and supported the handover ceremony of the solution to the support team

• Project Delivered : eCommerce operation Online Commerce Transformation CCF and Keyline Website - platform AEM CMS and NetSuite RM integration ERP S4 Hana CCF and Keyline Blog implementation & Price change functionality solution Hybris Decommission & Microservice implementation.
• Roles summary : entire eCommerce component definition breakdown, JIRA backlog creation and management throughout the project lifecycle.

Deliverables

• Responsible for running requirement workshops with the Keyline and CCF Business SME to understand the new end-2-end transaction order journey across the PDP, PLP, PCP, checkout and payment page.
• Responsible for running requirement workshops with the Keyline and CCF Business SME to understand the new blog user journey across the homepage, page brand, page search functionality titles, digital page and CTAs.
• Responsible for running requirement workshops with the Keyline and CCF Business SME to understand the new price functionality requirement which includes the homepage headers, search functionality titles and CMS backings on loan management.
• Ensure the AEM to NetSuite CRM and S4 ERP touchpoints are clearly documented as the technical and API requirements.
• Ensure all sign off business and technical requirements are documented in DevOps.
• Worked closely with the solution architect to develop the low-level design depicting the NetSuite CRM integration into the Travis Perkins wider architecture estate.
• Responsible for managing the sprint ceremonies by creating the backlog tickets, underpinning features, stories and associated acceptance criteria as in the JIRA and the OKDO wider format.
• Worked closely with the Accenture delivery team to see the ticket delivery for development functional SIT testing and business UAT.
• Worked closely with the automated team to see the test phases do go-live.

Project Delivered : eCommerce operation Farfetch CMS and SAP and NetSuite CRM integration Order and returns custom journey platform. Farfetch and SAP ERP integration Unsellable items custom journey implementation Harrods App and Parcel Lab integration EPOS and SAP S4 integration a New web service for Unsellable product

Roles summary : entire eCommerce component definition breakdown, DevOps backlog creation and management throughout the project lifecycle

Deliverables

• Responsible for running requirement workshops with the business and operation team to define the requirements to implement the returns and ordering changes on Epos Farfetch CMS and SAP WMS
• Responsible for documenting the detailed web use-cases and custom journey for change to be implemented as the as-is ordering and returns processing in Miro board and Visio UML/BPMN
• Solely responsible for fleshing out the detailed web functional and data process from touchpoint to SAP WHM
• Responsible for drafting the business requirement document in Confluence and managing deliverable epics, features and stories in JIRA board
• Responsible for running the requirements off-the-shelf solution with the selected vendors Parcel Lab and Narvar to agree solution vs requirements compatibility
• Responsible for creating the detailed requirement document i.e., features, user stories and UML and BPMN process maps to show all happy paths, unhappy paths and user against test cases
• Responsible for gaining requirement sign off from all key stakeholders across the business in scope of the Farfetch and SAP integration project
• Ensure engagement with the Infosec team and DPO team was conducted to gain project sign off
• Worked closely with the delivery team to address requirement queries

Project Delivered : Website Transformation CMS migration & Dynamic CRM integration AEM CMS to Angular Strapi and PIM Commerce Experience Management Platform Primary sites and subdomains IAM PingFed & SAMISO Implementation Single sign-on and Social Sign-On & Biometrics MFA Implementation AEM (Converged App, Email, Phone call and SMS) Virgin Media App - TV Control, TV GO, Sky GO, Connect App and Webmail

Roles summary : entire eCommerce component definition breakdown, JIRA backlog creation and management throughout the project lifecycle

Deliverables

• Responsible for working with the digital team to draft the business case to support AEM CMS to Angular & Strapi migration
• Responsible for eliciting all page functional titles and components across the virgin media titles and subdomains
• Worked closely with the brand team to categorize the pages and other components for migration i.e product detail pages, product category pages, product listings, age gates, CRM forms, Aggregate cookies and SEO metadata
• Work with the business agreed YouTube or Vimeo as the choice of video hosting key URL's to be mapped out for SEO, define Algolia search and parallel animate behavior
• Worked closely with the dev team to define the detail elements per content i.e site header, composable element, component block, grids, buttons, CTA, Entry ID, social media icons, site location buttons, text alignment, background image and other granular components
• Responsible for fleshing out all content services i.e., Registration sign-in manager profile customer journeys on Virgin Media platform
• Responsible for mapping out all functional, non-functional and technical requirements support social-sign-on & IDM implementation i.e., PingFed and Strapi integration with Facebook, Twitter, Google and Apple social platform gateways
• Responsible for capturing all middleware API changes to support web service calls to support the implementation of social-sign-on and single sign-on requirements
• Responsible for drafting the business requirement document in Confluence and managing deliverable epics, features and stories in JIRA board
• Ensure the end-2-end website feature journeys integration points and content i.e image & video & forms, pre clearly capture as part of migration to the new CMS website
• Responsible for working with the app team to ensure all VM apps i.e TV Control TV GO, Webmail, Sky Go App and Connect App are Social Sign on IDM capability supported
• Responsible for capturing all data scheme changes in ID-LDA database table to host social sign-on attribute i.e., email address and unique id captured against customer account
• Worked closely with the Solution Architect to interlock requirement against solution as part of the Architecture Design Authority Principles
• Responsible for gaining security and DPO sign off as part of delivery due diligence to drive project design and development phase
• Responsible for managing epic requirements across epics teams and user stories in V1 Confluence and JIRA platform
• Responsible for managing the custom journey flow support MFA implementation in AEM and all VM apps in scope of My Virgin media

Project Delivered : B2B and B2C digital integration of payment & loyalty - Shell App, EPOS, SAP-Hybris Loyalty & Payment Module

Roles summary: entire shell app component definition breakdown, JIRA backlog creation and management throughout the project lifecycle

Deliverables

• Responsible for working with the Loyalty, CRM, Payment and sites system SMEs to elicit and capture the business requirements baseline for point-2-cash payment offerings
• Responsible for engineering business requirements to functional, non-functional and technical user stories using UML modelling, use case, sequence and activity diagrams
• Responsible for documenting requirements artefact on Confluence and JIRA boards i.e., business program stories, component stories and non-functional stories.
• Ensure all happy and unhappy path scenarios as part of point-2-cash, reward offers are captured as part of pay at the pump custom journey.
• Worked closely with the architecture team to map component API handshakes point and parameter payload and scope of each API calls
• Responsible for drafting the business requirement document in Confluence and managing deliverable epics, features and stories in JIRA board.
• Responsible for daily delivery engagement with all component delivery teams i.e., Shell App, SAP Hybris, Loyalty Demand MuleSoft, CRM and Sites system to drive project system and SIT phase
• Responsible for working closely with the test team to draft but test scripts using the Confluence and JIRA stories as reference baseline

Projects Delivered : B2B & B2C New Secure Document Web Portal – Sitecore, SharePoint and Swift DB Integration

New Web Portal SME & Corporate Users – Sitecore and Swift DB Integration. Web Usage Tagging – Tealium Implementation

Connect Prospect User Web Portal – Sitecore, ForgeRock, CRM Dynamics, and Swift Integration. One Identity Management (IAM) & JML Portal – Sitecore and ForgeRock SSO Integration

Role summary: entire sitecore CMS component definition breakdown, JIRA backlog creation and management throughout the project lifecycle

Deliverables

• Responsible for eliciting the component and page requirements for the new BUPA corporate customer type
• Responsible for capturing the doc storage process, from account sign-up, sign-in, document upload and retrieval.
• Responsible for validating requirements with the BUPA architect, security, GDPR, operation support team and Capgemini, Datamatics development team to confirm requirement feasibility and build.
• Work closely with the API and swift and SharePoint database team to map out details of each API restful calls, their JASON limitations, parameters, held data entity class types, attributes, methods and entity association as part of data mapping.
• Responsible for engineering requirements into Epics- features and user stories in DevOps & JIRA boards to drive the sprint pre-planning and stories sizing session.
• Responsible for driving daily stand-up session with the development and testing team, to ensure ongoing queries and challenges are addressed and escalated to the PM and business were required.
• Worked closely with the functional test team, to create the test scripts, execution approach and execute business show and tell sessions.
• Work closely with the security and performance test team to ensure web report download time, insured members defendant and group search result time, login and session time are covered via TLS2 and executed within agreed performance time.
• Worked closely with the change management and operation supporting team to drive each go-live through service transition and address raised defects with the project or BAU team.

Projects Delivered : Online SMS Registration Portal for Incident Management – Sitecore & IVR Integration (Household and Non-Household) Sitecore re-platform 6.0 to 7.0. How we Pay and Grade changes. SAP Success Factor & Ceridian/Dayforce & Curo & Kallidus & Saba upgrade. B2B Web Portal Smart Meter Appointment Booking & Self Billing Management – Sitecore, MS CRM Dynamics and MUS Integration. B2B SMS for Duty Manager & JML Management -Voicesage Implementation (Household and Non-Household). Online Onboarding Training Solution & JML Management – Docebo and Active Directory Integration.

Role Summary : Responsible for working with the business product owner, architect, DPO, Infosec and development team to elicit project requirements build/manage the backlog and support the requirement delivery from build to go-live

Deliverables

• Responsible for developing the requirement specification document, for all projects listed above to gain project owner sign off.
• Responsible for completing the GDPR, cyber security, non-Household, and service support artifacts as part of impact analysis and due diligence assessment under Thames's water delivery framework.
• Responsible for modeling all projects requirements in JIRA/DevOps board as hub for driving solution delivery with one of Accenture, IBM, and Wipro as selected delivery partners.
• Responsible for managing business product owners, internal stakeholders and 3rd party solution and service supplier i.e., SAP, Azure, Morrison Utility service, Docebo, Accenture, Atos, IBM, Voice Sage, Wipro, DEFRA, Ofwat and MET
• Work closely with the architect platform owner team to ensure data structure, entities, attributes, methods closely interlock with the proposed solution containers, Azure, MS CRM, SAP WM and Docebo LMS.
• Responsible for managing raised defects and issues post-go-live as defined in the warranty release guidelines.

Project Delivered: EPOS & Web payment gateway re-platform veriFone & ocius implementation CRM and SFCC integration B2C advertising and marketing campaign & ecrebo solution implementation. digital signature cloud implementation & Covus solution

Role Summary : Responsible for the engineering and management of the PSP replatform requirements from elicitation, build to go-live. Stakeholders management with the Infosec, GDPR, 3rd party verifone, barclays, worldpay, GVS, Flexicash, Ecrebo WorldPay, GVS, Flexecash, Amex, Ecrebo and IBM

Deliverables

• Responsible for conducting functional and non-functional requirement workshops with business owners and 3rd party suppliers to capture in-store and online payment processes, coupon Ad and marking campaign and Cookie Consent requirement as part of DCG ‘s digital transformation program.
• Responsible for solution vs. requirement analysis to ensure Ecrebo tracks B2C online behaviors to push personalized product advert/marketing product and email notification.
• Responsible for working with the data and security and CRM team to ensure captured customers data as part of Cookie Consent meets GDPR compliance.
• Responsible for solution vs. requirement analysis to ensure VeriFone Ocius payment solution delivers all payment, refunds, and reporting processes.
• Responsible for managing all 3rd party relationship i.e., Barclays, VeriFone, WorldPay SVS, Flexecash, Lucom, Covus Amex, Ecrebo and IBM
• Worked closely with the solution architect and test team to ensure the LLD and test script closely aligns with the RSD.

Project Delivered: E-POS legacy upgrade Oracle Cloud EPOS Simphony Implementation Franchise Market Costa Loyalty Data Migration Comarch and Salesforce Implementation Franchise Market Costa App SSO Auth-On Integration Simphony Module EPOS Reporting Analytics, HR, Payment and Training and Dayforce

Role Summary : Worked closely with the Costa retail team to facilitate the engineering of the EPOS transformation requirements and managed to backlog and build management of the requirement to go-live

Deliverables

• Responsible for eliciting EPOS transaction back-end stock order reporting and HR requirements as part of Costa's Epos platform workshop session
• Responsible for defining Costa loyalty the way we frame non-functional requirement i.e., Cookie consent as part of GDPR compliance and push notification and email campaigns as part of its Adtech marketing strategy
• Responsible for managing3rd party supplier i.e., Ceridian, Oracle, Salesforce, GIS, Auth-0, Verifone, AWS and KNA, Aszent Intelliq and Comarch ensure requirement meets locked with Costa's Menu sales Data protection (Cookie Consent) and Adtech marketing solutions
• Responsible for managing daily stand up with the offshore development and testing team
• Facilitated UAT session to ensure Simphony EPOS, Salesforce and Comarch solution all delivers manual functions AdTech (push notification and email campaign) and Cookie Consent requirements captured and signed off in the requirement specification document
• Responsible for managing identified raised post-go-live issues and worked with the BA and project manager as part of warranty resolution
• Responsible for coordinating and tracking store requirements as part of Costa's T4 Agile delivery framework in JIRA and VSTS

Project Delivered : Multi Omni Channel Migration SAP Hybris implementation with EPOS and AEM integration SAP Hybris Module implementation (CAR, PIM, OMS) and ERP Implementation E-pay slip implementation

Role summary : Managed the Hybris implementation requirement from discovery through to go-live.

Deliverables

• Responsible for facilitating requirement workshop with Clark's Europe and America e-commerce business units to flesh out the E-POS web channels integration SAP module i.e., Product Information System, Customer Active Repository, Order Management, back end as part of Hybris implementation
• Responsible for translating business workshops outcome and SAP Hybris module into the business requirement documents and requirement traceability matrix (RTM)
• Responsible for ensuring security performance data assurance non-functional requirements are clearly captured and signed off pre-sprint planning session
• Ensure requirement are clearly represented as user stories and UML diagram against business sign off and technical understanding
• Responsible for migrating the RTM to the TFS board to drive the sprint planning and delivery session
• Responsible for addressing all queries raised by the developer, SAP Consultant and testers during daily scrum stand up.
• Worked closely with the solution architect to select security, GDPR and service transition teams to ensure all risk assessments are conducted and sign-off as part of go-live preparation
• Worked with the test lead to draft and design test cases sign off as part of unit, system testing and SIT session and responsible for setting and conducting show and tell sessions as part of the user acceptance and testing
• Worked closely with the service transition team to ensure the successful go-live transitioning of SAP Hybris web cookie consent and EPOS upgrade implementation and work with the change management team to draft and complete the operating guides as part of go-live transitioning

• Project Delivered : Infrastructure Track Management System - Adobe and SharePoint integration Paperless Contract Digital Signature Adobe Solution Implementation GSM CDMA, HSPA,4G, LTE & VoLTE,5G, Small Cell, License & Unlicensed spectrum
• Roles responsibility : Available on request

• Project Delivered : EPOS and EPF Payment Re-platform and Integration project (Ecommerce Retail) Website Implementation Sitecore CMS, Cookie Consent and Google AdSense (Adtech) Integration High-level B2E Project Requirement Streams - User functionality i.e., Cookie Consent (GDPR), Business Intelligence (AdTech), Security, Reporting, Storage and API performance call
• Roles responsibility Available on request