Summary
Work history
Education
Skills
Timeline
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Philip LUAMBA

London,Newham

Summary

A dedicated professional with a strong focus on client satisfaction and effective communication. Demonstrates exceptional written communication skills, adept telephone manners, and a client-focused approach to problem-solving. Proficient in social media navigation and team leadership, with a deep understanding of empathy to enhance customer relations. Committed to leveraging these skills to drive organisational success and foster positive client interactions.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work history

Customer service representative

Day Lewis Pharmacy
London, Newham
08.2024 - 08.2024
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Assisted customers with product selection to ensure satisfaction.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.

Education

GCSEs - GCSE

Bishop Challoner Secondary school
London
09/2022 -

Skills

  • Strong written communication
  • Telephone manners
  • Client-Focused approach
  • Social media navigation
  • Empathy understanding
  • Problem-solving
  • Team Leadership

Timeline

Customer service representative

Day Lewis Pharmacy
08.2024 - 08.2024

GCSEs - GCSE

Bishop Challoner Secondary school
09/2022 -
Philip LUAMBA