- Gym, Spin class, Golf Music, visiting foreign Countries
- Part time Disc Jockey
Philip Gunton
London,Surrey
Summary
Skilled Cleaning Contractor specialising in team training and customer engagement. Develops training programmes to enhance team performance and resolves customer complaints through effective communication. Ensures safety by adhering to regulatory standards and implementing best practices. Experienced in project management, delivering quality outcomes while collaborating with clients to meet their needs. Prochem carpet cleaning trained-certified with extensive operational expertise.
Overview
41
41
years of professional experience
Work History
Cleaning Contractor
Self Employed
London, Surrey
09.1985 - Current
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Assumed additional responsibilities to support team operations. to aid team success.
- Met schedule using excellent planning and coordination skills.
- Built and maintained courteous and effective working relationships.
- Developed excellent working knowledge of industry trends and improvements in processes.
Skills
- Cleaning methods
- Safety regulations
- Quality assurance
- Process optimisation
- Time optimisation
- Employee training
- Operational effectiveness
- Client interaction
- Effective communication
- Detail orientation
Interests
Accomplishments
Increased my cleaning companies profit by working locally only, providing a good customer service by being punctual informative and friendly.
Have kept many customers for several years by maintaining a personal service.
Additional Information
- I own my own company which specializes in reach and wash water technology
- I also wash shop fronts and signs mainly in the Kingston area
- I clean carpets and upholstery
Gym,Spin class,Golf
- I regularly attend my local spin Gym which has a spin class three times a week
- I love playing golf with neighbour's and friends
- I go to the Gym most days for a weights work out and to socialise
Timeline
Cleaning Contractor
Self Employed
09.1985 - Current