Philip Ebeagbor

-Account Maintenance Authorization
- Finacle Authorization
- E- business (Card Issuance.)
- BVN Enrolment/Authorization
- Complaint Resolution
- Customer Service and Enquiry
- Digital Banking Enrolment
- Debit/Credit Card Activation
- Document Management
- Monitoring of Call over Administration
- Probate process

- Financial Transactions Unit Supervision
- ATM Business
- ATM Availability
- ATM Reconciliation
- ATM Dispute Resolution
- FCY Teller/Cash Management
- Domiciliary Outward/Interbank Transfers
- Form A processing
- PTA/BTA processing
- Account Reconciliation
- RIA Processing
- Payments and Collection Verification
- Money Transfer Supervisory functions
- Fund Transfer Supervisory Functions
- Form Q processing
- Salary Processing shifts.

• Consulted with customers to provide valuable customer service and achieved a high sales percentage as a result
• Enhanced service delivery by recommending changes to procedures and products in response to customer feedback
• Communicated with customers regarding new products requirements, addressed and resolved customer issues
• Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues
• Used CRM software to document customer requests, problem issues, and recommended solutions
• Responsible for preparing, completing, and processing forms with regards to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary
• Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty
• Investigated all options to remedy customer issues and offered replacement items before offering refunds in order to maintain revenue
• Promoted new products to customers while providing service or during follow-up calls and achieved or exceeded revenue expectations as a result.

• Produced and led highly effective and bespoke sales campaign and services for clients
• Established and implemented models for the new business unit
• Worked on the improvement of the whole sales process and creating product publicity process in other to maximize efficiency and minimize expenses
• Implemented and led an integrated marketing campaign across numerous media channels
• Responded to enquiries and provided solutions to client/customers complaints as it borders on the products and brands
• Worked with other departments to analyze areas of improvements in the sales department
• Ensured consistency, transparency and accountability regarding all Transactions.