Summary
Overview
Work History
Education
Skills
Timeline
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Philip Dovgopol

Philip Dovgopol

Coordinator
Manchester,UK

Summary

  • Experienced in team management, on-site and remotely, talent acquisition, training, supporting and supervising teams to ensure the delivery of world-class customer service tailored to client expectations. Have a proven record of identifying areas of business improvement and developing, updating departments' policies and procedures.
  • Volunteering as Coordinator and Case Manager at a non-profit organisation - SafeBow.org, aiding evacuation from Ukraine following the Russian invasion, prioritising those in the most at-risk war zones and members of marginalised groups.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Investigative Reporter

Publishing House "Business Companion"
Kyiv, Ukraine
11.2021 - Current
  • Fact-checking breaking news headlines by performing background research, contacting experts or witnesses and conferring with lawyers to comply with legal boundaries for sensitive stories
  • Planning and conducting research and pitching long-form stories to promote investigative news topics
  • Completing assigned pieces and developing independent stories
  • Overseeing and executing surveillance operations

Content Management Specialist

TikTok Information Technologies UK Limited
London, UK
05.2021 - 10.2021
  • Moderated content in Ukrainian, English and Russian languages, ensuring legal compliance and safety of content uploaded to TikTok platform
  • Coordinated with supervising departments and authorities for timely management of content that violates company regulations
  • Played part in development, improvement and maintenance of standards for security of online communities
  • Participated in weekly QA meetings with Quality Analysts and Advisers to improve content management strategy for platform
  • Complied with all client published policies and procedures and any legal and regulatory requirements that company is obliged to adhere to

Coordinator

Team Spirits Airport Operations ltd
Manchester, UK
04.2019 - 06.2021
  • Was a liaison between the management of World Duty Free, luxury brands and agency specialists
  • Drove growth of the agency at Manchester Airport in one year from 7 to 50 people, consisting of diverse, professional and well bonded team
  • Provided shift covers for various departments and brand counters with professional staff trained and tailored to client requirements and agency standards
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Initiated and implemented digitalised solution to delegation of shifts, recording staff attendance, working hours and costs
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Was one of the core Team Leaders at Manchester Airport, during the "Operation Matterhorn", working with CAA to successfully repatriate all the estimated 150,000 Thomas Cook customers who were abroad, after the collapse of the airline

Customer Service Assistant

Dufry Group
Manchester, UK
01.2017 - 04.2019
  • Maintained organised, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Delivered briefings to the team with key business information and targets
  • Cashed up tills and provided reports on daily store performance
  • Worked with loss prevention in monitoring shopper behaviour
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organisational goals

Front Office Communicator

Sykes Global Services ltd
Edinburgh, UK
08.2015 - 04.2016
  • Managed maintenance and repair requests from over 300 Citi Bank offices within EMEA & US
  • Generated work orders and routed incoming requests to the correct engineer teams and Service Providers
  • Carefully planned of engineers work in remote locations
  • Ensured works are completed within agreed SLA

Front Office Communicator

Sykes Global Services ltd
Edinburgh, UK
02.2015 - 08.2015
  • Communicated in English, Russian & Ukrainian languages to Citi Bank’s corporate clients
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Verified cases of fraud and delinquency status accounts
  • Facilitated credit limits
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Prepared variety of different written communications, reports and documents
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement

Building Service Supervisor

Kharkiv University of Humanities, People's Ukrainian Academy
Kharkiv, Ukraine
09.2009 - 09.2012
  • Maintained facility grounds, equipment and safety compliance
  • Monitored university inventory to keep stock levels and databases updated
  • Determined work schedules necessary to carry out required repair services
  • Monitored safety compliance to maintain strict standards and protect team members from harm
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time

Education

BBA - Business Administration and Management

Kharkiv University of Humanities "PUA"
Kharkiv, Ukraine
09.2010 - 05.2014

Skills

Recruitment strategies

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Timeline

Investigative Reporter

Publishing House "Business Companion"
11.2021 - Current

Content Management Specialist

TikTok Information Technologies UK Limited
05.2021 - 10.2021

Coordinator

Team Spirits Airport Operations ltd
04.2019 - 06.2021

Customer Service Assistant

Dufry Group
01.2017 - 04.2019

Front Office Communicator

Sykes Global Services ltd
08.2015 - 04.2016

Front Office Communicator

Sykes Global Services ltd
02.2015 - 08.2015

BBA - Business Administration and Management

Kharkiv University of Humanities "PUA"
09.2010 - 05.2014

Building Service Supervisor

Kharkiv University of Humanities, People's Ukrainian Academy
09.2009 - 09.2012
Philip DovgopolCoordinator