Philip Dovgopol
Coordinator
Manchester,UK
Summary
- Experienced in team management, on-site and remotely, talent acquisition, training, supporting and supervising teams to ensure the delivery of world-class customer service tailored to client expectations. Have a proven record of identifying areas of business improvement and developing, updating departments' policies and procedures.
- Volunteering as Coordinator and Case Manager at a non-profit organisation - SafeBow.org, aiding evacuation from Ukraine following the Russian invasion, prioritising those in the most at-risk war zones and members of marginalised groups.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Investigative Reporter
Publishing House "Business Companion"
Kyiv, Ukraine
11.2021 - Current
- Fact-checking breaking news headlines by performing background research, contacting experts or witnesses and conferring with lawyers to comply with legal boundaries for sensitive stories
- Planning and conducting research and pitching long-form stories to promote investigative news topics
- Completing assigned pieces and developing independent stories
- Overseeing and executing surveillance operations
Content Management Specialist
TikTok Information Technologies UK Limited
London, UK
05.2021 - 10.2021
- Moderated content in Ukrainian, English and Russian languages, ensuring legal compliance and safety of content uploaded to TikTok platform
- Coordinated with supervising departments and authorities for timely management of content that violates company regulations
- Played part in development, improvement and maintenance of standards for security of online communities
- Participated in weekly QA meetings with Quality Analysts and Advisers to improve content management strategy for platform
- Complied with all client published policies and procedures and any legal and regulatory requirements that company is obliged to adhere to
Coordinator
Team Spirits Airport Operations ltd
Manchester, UK
04.2019 - 06.2021
- Was a liaison between the management of World Duty Free, luxury brands and agency specialists
- Drove growth of the agency at Manchester Airport in one year from 7 to 50 people, consisting of diverse, professional and well bonded team
- Provided shift covers for various departments and brand counters with professional staff trained and tailored to client requirements and agency standards
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Initiated and implemented digitalised solution to delegation of shifts, recording staff attendance, working hours and costs
- Facilitated training for associates through daily coaching and regular performance appraisals
- Was one of the core Team Leaders at Manchester Airport, during the "Operation Matterhorn", working with CAA to successfully repatriate all the estimated 150,000 Thomas Cook customers who were abroad, after the collapse of the airline
Customer Service Assistant
Dufry Group
Manchester, UK
01.2017 - 04.2019
- Maintained organised, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Delivered briefings to the team with key business information and targets
- Cashed up tills and provided reports on daily store performance
- Worked with loss prevention in monitoring shopper behaviour
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organisational goals
Front Office Communicator
Sykes Global Services ltd
Edinburgh, UK
08.2015 - 04.2016
- Managed maintenance and repair requests from over 300 Citi Bank offices within EMEA & US
- Generated work orders and routed incoming requests to the correct engineer teams and Service Providers
- Carefully planned of engineers work in remote locations
- Ensured works are completed within agreed SLA
Front Office Communicator
Sykes Global Services ltd
Edinburgh, UK
02.2015 - 08.2015
- Communicated in English, Russian & Ukrainian languages to Citi Bank’s corporate clients
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Verified cases of fraud and delinquency status accounts
- Facilitated credit limits
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Prepared variety of different written communications, reports and documents
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Building Service Supervisor
Kharkiv University of Humanities, People's Ukrainian Academy
Kharkiv, Ukraine
09.2009 - 09.2012
- Maintained facility grounds, equipment and safety compliance
- Monitored university inventory to keep stock levels and databases updated
- Determined work schedules necessary to carry out required repair services
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
Education
BBA - Business Administration and Management
Kharkiv University of Humanities "PUA"
Kharkiv, Ukraine 09.2010 - 05.2014
Skills
Recruitment strategies
undefinedTimeline
Investigative Reporter
Publishing House "Business Companion"
11.2021 - Current
Content Management Specialist
TikTok Information Technologies UK Limited
05.2021 - 10.2021
Coordinator
Team Spirits Airport Operations ltd
04.2019 - 06.2021
Customer Service Assistant
Dufry Group
01.2017 - 04.2019
Front Office Communicator
Sykes Global Services ltd
08.2015 - 04.2016
Front Office Communicator
Sykes Global Services ltd
02.2015 - 08.2015
BBA - Business Administration and Management
Kharkiv University of Humanities "PUA"
09.2010 - 05.2014
Building Service Supervisor
Kharkiv University of Humanities, People's Ukrainian Academy
09.2009 - 09.2012
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