Philip Childs

• Providing application support for multiple services
• Investigating & resolving incidents
• Provisioning accounts, services, resources & users
• Training new joiners and updating and optimising documentation
• Hosting & participating in meetings, software release & bug fix calls
• Change management processes & incident retrospectives
• SSO organisation configuration SME.

Email Relay Administrator - Cyber Security - Newcastle upon Tyne

April 2016 - November 2019

• Administration of Email gateway, incident management & spam management. • Raising incidents and working on cases with vendors and third party provider Trend Micro. • Maintaining Windows & Linux based infrastructure.

Data Migration Analyst - Branch Office Migrations - Astrazeneca

October 2015 - March 2016

• Migrated user 'MyDocs' data to the Cloud (Box/OneDrive for Business) - Worked with the client team to generate the migration jobs and migrate data according to plan. • Used ServiceNow to raise and carry out change requests relating to data migration.

• Migrated MyDocs for sites in Poland, Romania, Serbia, South Korea, UK, Dubai, Egypt & China. • Identified and overcame numerous challenges relating to migrating data for a large set of users. • Worked with client site leads to resolve migrations and related issues during & post data migration, occasionally working AsiaPac hours. • Hosted and joined meetings with the migration tool vendor. • Became the UK SME for the data migration tool. • Created Data Migration guides and facilitated KT for data migrations and tool usage to the client team in the UK and Chennai.

• Working on tills, rotating stock, handling cash and helping customers with a focus on quality customer service
• Working as part of team; acting independently using initiative and time management.