Philip Byrne
Clondalkin
Summary
Customer Experience Manager specializing in technology integration and feedback analysis to enhance customer satisfaction. Proven track record in team leadership and operational efficiency, fostering a customer-centric culture that elevates service delivery. Expertise in developing performance metrics and strategic planning to achieve outstanding results. Recognized for strong communication and problem-solving skills, with a commitment to exceeding customer expectations.
Overview
27
27
years of professional experience
Work History
Customer Experience Manager
Allianz Partners - Health
03.2013 - Current
- Lead customer experience initiatives to enhance service delivery and satisfaction.
- Facilitate workshops to promote a customer-centric culture within the organization.
- Oversee the integration of technology solutions to improve customer interactions.
- Analyse customer feedback data to identify areas of improvement in the customer experience.
- Provide coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Work closely with other operational teams to achieve goals and enhance the custoemr experienes.
- Work closely with other departments, such as sales, marketing, product development, and IT, in order to ensure a seamless end-to-end experience for customers.
- Develop key performance indicators used to measure success in achieving high levels of customer satisfaction.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Lead team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.
Business Developing Manager
Libra Trans
06.2012 - 12.2012
- Building new business within the logistics and storage industry, marketing, win back campaigns and general administration.
Area Sales Manager
Ancove
05.2011 - 05.2012
- Building new business, manage existing accounts, monthly & weekly reports, general administration.
Sales Account Manager / Site Manager
Flexi Fabrication Ltd
10.2006 - 02.2011
- External and internal sales, meeting weekly sales targets and providing reports to CEO, cost estimating, credit control, general administration, creating weekly rosters, managing staff, manage project budgets and other contract requirements out on sites.
Senior Sales Executive / Store Management
Vodafone Retail Ireland
11.2002 - 10.2006
- Meeting/exceeding sales targets, key holder, responsible for dealing with security & money collections, sales reports, rosters and training new staff.
- I managed a team of twelve staff.
Professional Chef / Head Pastry Chef
The Hibernian Hotel
08.1998 - 10.2002
- I started in The Hibernian Hotel as a Trainee Chef where I worked my way up to Head Pastry Chef, where I was responsible for a team of four junior chefs, creating and delivering menus, stock ordering and stock control.
Education
APA – Accredited Product Advisor - private health insurance
Insurance Institute Ireland
Ireland01.2014
Bachelor of Science -
TUD Cathal Brugh Street
Dublin01.2000
Leaving Certificate - 525 points -
Moyle Park College
Dublin01.1998
Some College (No Degree) - Leadership in Business
UCC
CorkSome College (No Degree) - Project Management
Institute Project Management
DublinSkills
- Attention to detail
- Results orientation
- Productivity improvement
- Interpersonal communication
- Team collaboration
- Goal achievement
- Approachability
- Customer journey mapping
- Feedback analysis
- Technology integration
- Workshop facilitation
- Problem solving
- Operational efficiency
- Business development strategies
- Cross-department collaboration
- Team leadership
- Change management
- Strategic thinking
- Digital channel expertise
- Data analytics
- Performance metrics development
- Project management
- Staff monitoring and evaluation
- Data-driven decision making
- Innovation facilitation
- Digital transformation strategies
- Lean Six Sigma
References
Excellent references are available on request.
Personal Information
Date of birth: 31/05/80
Additional Details
My interests include cooking and sports, in particular, football and rugbyparticular football, golf and rugby. I am currently the Director of Rugby at Clondalkin RFC. I am proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Power BI, and Access
Timeline
Customer Experience Manager
Allianz Partners - Health
03.2013 - Current
Business Developing Manager
Libra Trans
06.2012 - 12.2012
Area Sales Manager
Ancove
05.2011 - 05.2012
Sales Account Manager / Site Manager
Flexi Fabrication Ltd
10.2006 - 02.2011
Senior Sales Executive / Store Management
Vodafone Retail Ireland
11.2002 - 10.2006
Professional Chef / Head Pastry Chef
The Hibernian Hotel
08.1998 - 10.2002
APA – Accredited Product Advisor - private health insurance
Insurance Institute Ireland
Bachelor of Science -
TUD Cathal Brugh Street
Leaving Certificate - 525 points -
Moyle Park College
Some College (No Degree) - Leadership in Business
UCC
Some College (No Degree) - Project Management
Institute Project Management