Philip Alan Travis
Stockport,Greater Manchester
Summary
Since the age of 14 I have worked in many areas of the Hospitality/Customer Service industry. Ranging from Ski Resorts, Hotels, Sports Bars to Pubs and Canteens. Through out the years I have learned many skills to ensure that I am able to work on my own and part of a team using my own initiative when needed and can follow instructions as well as add my own insight when it is appropriate.
Over the almost 30 years of working I have also taken it upon myself to learn new skills such Graphic Design, Music Production, Social Media Marketing, Stress management skills and have written two books. Most of which I learned on my own, I did however take a course with the online SHAW Academy on Graphic Design.
I believe I would be an invaluable asset with not only with the skills I have picked up over the years but also my outgoing and naturally friendly disposition. A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work history
Kitchen Assistant/Customer Service
Olive Catering
Stockport, Greater Manchester
12.2018 - Current
- Mastered different types of cuisine, catering to diverse needs.
- Carried out wide variety of tasks to maintain optimal service delivery.
- Assisted in preparation of meals to exact recipes.
- Cleaned food preparation and storage areas in line with schedule.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Collected, washed and sanitised dishes and cooking utensils.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Observed health and hygiene standards to minimise food contamination.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Readied ingredients and food preparation areas to support smooth kitchen workflow.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Assembled dishes and finalised plating of customer orders.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
Kitchen Assistant/Customer Service
Sodexo, Co-Operative Pyramid
Stockport, Greater Manchester
02.2017 - 09.2017
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Used kitchen equipment as instructed and to safety protocols.
- Rotated stock to keep ingredients fresh.
- Used correct ingredients and ratios in preparation for different dishes.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Readied ingredients and food preparation areas to support smooth kitchen workflow.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Monitored storage temperature controls, keeping stored ingredients fresh.
Kitchen Assistant
Kings Lock
Middlewich, Cheshire
05.2014 - 09.2014
- My duties were to help in the kitchen as the pub reopened
- I painted, cleaned, as well as dishwashed, alongside prepping daily ingredients
- I also help the chef prepping the plates for service and on occasion I would help with a BBQ
- This was a temporary position.
PDQ Assistant
CashStore
Stockport, Cheshire
11.2013 - 02.2014
- My duties were to take a list of accounts that were overdue and use the bank details that the client had given us in the contract and take it from their accounts directly
- I worked with out supervision and picked up the job up very quick, as this is the first time I have worked in Debt Collections
- Unfortunately, I was made redundant from this position.
Kitchen Assistant
Relish
Hartford, Cheshire
11.2012 - 08.2013
- My duties are to help the chef in the daily jobs of the kitchen
- I help with prep, dishes, opening the kitchen and doing breakfast, putting orders away, cleaning kitchen
- I also help the chef during lunch and dinner with setting up of plates and basic cooking
- I left this position to move back to Canada.
- Used correct ingredients and ratios in preparation for different dishes.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Organised ingredients for planned dishes and associated garnishes.
- Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Assembled dishes and finalised plating of customer orders.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Assisted in preparation of meals to exact recipes.
House Person
Radisson
Canmore, Alberta
09.2010 - 09.2012
- My duties for this job were to maintain the cleanliness of the public areas such as the pool, public rest rooms, vacuum all public areas, clean windows, throw out garbage, load linen closets and to help guests with all their needs and problems to the best of my abilities
- Also I was able to assist the Front Desk, Housekeeping, Maintenance, Restaurant/Banquets and Sales whenever needed.
- Delivered meticulous cleaning with expert use of chemicals, equipment and traditional techniques.
- Communicated with clients to follow up on completed jobs and verify full satisfaction.
- Kept well-stocked cleaning supplies to support smooth running of service.
- Recorded completed work on daily checklists and company logs.
- Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
- Coordinated workflow to complete high-volume cleaning tasks within strict deadlines.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Laundered clothes and linen with strict attention to garment instructions.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Thoroughly cleaned, disinfected and deodorised bathroom areas.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
Housekeeper
Banff Boundary Lodge
Harvie Heights
01.2010 - 08.2010
- My duties here are to clean the condos that are rented out nightly
- Some rooms are 2 floors and others ground floor
- This is was a very physical job
- Cleaning ovens and full Kitchen, Half and Full, Bathrooms, changing linen and duvet covers in Bedrooms, dusting everywhere, Cleaning windows and mirrors and vacuuming everywhere.
Dishwasher/Cook
Pizza Hut
Collingwood
09.1995 - 01.1999
- This was my first job and my duties for the first couple of years were dishwashing and cleaning work areas, ie: sweeping and mopping and taking out rubbish bins
- After that I moved up to cooking pizzas and pasta and salads as well as cutting the pizzas
- I was trained on the phones to take orders and to walk in customers.
Education
Collingwood Collegiate Institute
Collingwood, Ontario 01.1995 - 04.1998
Ontario Superhost Certificate - Travel Tourism
Georgian College
Collingwood, Ontario 05.2001 - 05.2001
Diploma of Higher Education - Graphic Design
SHAW Academy
GlasgowSkills
- Catering support
- High-volume dining
- Ingredient stock control
- Team contribution
- Preparation techniques
- Kitchen staff coordination
- Food storage
- Chef support
- Safe food handling
- Food Hygiene
- Food storage safety
Affiliations
- Music Production/Writing Music
- Graphic Design
- Meditation and Mental Health Techniques
- Ancient Spiritual Philosophy
- Snowboarding/Skiing
Timeline
Kitchen Assistant/Customer Service
Olive Catering
12.2018 - Current
Kitchen Assistant/Customer Service
Sodexo, Co-Operative Pyramid
02.2017 - 09.2017
Kitchen Assistant
Kings Lock
05.2014 - 09.2014
PDQ Assistant
CashStore
11.2013 - 02.2014
Kitchen Assistant
Relish
11.2012 - 08.2013
House Person
Radisson
09.2010 - 09.2012
Housekeeper
Banff Boundary Lodge
01.2010 - 08.2010
Ontario Superhost Certificate - Travel Tourism
Georgian College
05.2001 - 05.2001
Dishwasher/Cook
Pizza Hut
09.1995 - 01.1999
Collingwood Collegiate Institute
01.1995 - 04.1998
Diploma of Higher Education - Graphic Design
SHAW Academy
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