Phil Coates
Hexham,Northumberland
Summary
Accomplished IT professional with extensive expertise in Mac OSX, Windows 11, and Ubuntu LTS environments. Demonstrates proficiency in integration between platforms, troubleshooting, and device provisioning. Skilled in managing Apple ecosystems using tools like Jamf and Apple Business Manager. Adept at IT problem solving, networking, and cloud computing with a strong focus on security and encryption techniques. Proven track record in project management, technical leadership, and end user support. Committed to leveraging technical skills for innovative solutions and seamless platform integration.
Overview
35
35
years of professional experience
1
1
Certification
Work history
Senior FileMaker Developer
Belgium Rail
01.2020 - 08.2025
- Company Overview: Sub-contracted via TCS - largest IT organisation in the world.
- Now senior FileMaker Developer for Belgium Rail, reporting directly to Business I provide level 3 support to the organisation, and I am tasked with looking after six FileMaker servers, 54 databases, 400 web direct users while also updating code and layouts, originally created by an 'enthusiastic user'! I also manage a team of three support 'helpers' with daily scrum meetings.
- Sub-contracted via TCS - largest IT organisation in the world.
Lead FileMaker Developer
iSOS.com
London
01.2018 - 01.2020
- As lead FileMaker developer I provided support, development, and consultancy for a variety of clients including Quentin Blake, Milborrow Chimney Sweeps, Chris Beetles Gallery and many other clients. I was often set to develop solutions from the initial client meetings through to final delivery.
Self-Employed
Newcastle
01.2018 - 08.2025
- Working with diverse clients - Tyne & Wear Connexions, Entrust, Newcastle & North Tyneside City Councils, Top Shop (London), The Ford Foundation (New York), and many print and advertising related companies in the North East of England.
- My most recent experiences include:
- Setting up a bespoke Filemaker solution for the UK Prison Service that encourages inmates to open up communication with their family members while also enhancing their IT skills.
- Deploy a bespoke Filemaker based, 'goods in' system for a USA based satellite communication integrator (Kratos).
- Developing a Filemaker, in house business management solution, for a large insurance claim company.
- Installation of Ubuntu 22.2, CloudLinux and Mac-based web, calendar and server systems for multiple clients.
- Setup and ongoing maintenance/support of a OSX Server for more than a dozen mixed clients for a Newcastle based (UK wide publication) together with the development of an office database system that handles all aspects of their business, with automatic management of PayPal payments and email lists.
- Providing support for the Gentoo Groups IT department (Mac) as they have no in house Mac support experience.
IT Director
Solution Group
Gateshead
01.1999 - 01.2003
- Company Overview: Advertising agency based in Gateshead.
- Managed a small team of people at an advertising agency based in Gateshead. Developed a new business [PhotosRightNow]. Programmed a semi-automated system to process the images into the photo library, allowing clients to access their own work and add comments, pricing information before allowing the image to be made live. Set up web server and built the 'Solution Business Management System' to keep track of team's progress.
- Advertising agency based in Gateshead.
Lecturer
Sunderland University
Sunderland
01.1998 - 01.1999
- Part-time lecturer on Digital Imaging course. Taught students colour theory, printing practice, photoshop usage and marked their degree work.
IT Development Director
Apple Centre North East
01.1991 - 01.1998
Education
Photography & Typography -
Newcastle College of Art & Design
Six 'O' Levels - undefined
Whitley Bay High School
CS50 Intro to Computer Science - undefined
Harvard University
Forensic Security - undefined
Open University
Skills
- Mac OSX
- Windows 11
- Ubuntu LTS
- Windows Server 16/19
- Apple ecosystems
- Integration between platforms
- OSX software
- Troubleshooting
- Installation
- Open Directory
- Device Provisioning
- Jamf
- Simple MDM
- Apple Business Manager
- Package Maker
- FileMaker
- Security
- Web Hosting
- WHM
- CPanel
- SSH
- SSL
- Amazon S3
- Ubuntu
- IT problem solving
- Backup
- Remote backup
- Routers
- Networking
- TCP/IP
- VOIP
- DNS
- IOS
- Apple Developer
- Filemaker Developer
- Project management
- People management
- End user support
- Training
- Typography
- Mac troubleshooting
- Windows troubleshooting
- Email encryption
- Web encryption
- Device encryption
- Device hardening
- Connectivity
- Cloud systems
- PHP
- Java
- JQuery
- OData
- Managed authentication
- Cryptography techniques
- API integration
- Issue resolution
- Database management
- Software testing
- Cloud computing
- Technical leadership
- Software documentation creation
Custom
- Technology: iPads, iPhone, Mac, Windows
- Sport: Motor racing (as a spectator sport!)
- Languages: English (Native), Swedish (beginner)
Personal Information
Marital status: Married
Certification
Passed all Claris certifications
App Developer for Claris FileMaker, Expert
App Developer for Claris FileMaker, Associate
Claris FileMaker Server Administration, Associate
App Developer for Claris Filemaker, Specialist
App Developer for Claris Connect, Associate
App Developer for Claris Conect, Specialist
Timeline
Senior FileMaker Developer
Belgium Rail
01.2020 - 08.2025
Lead FileMaker Developer
iSOS.com
01.2018 - 01.2020
Self-Employed
01.2018 - 08.2025
IT Director
Solution Group
01.1999 - 01.2003
Lecturer
Sunderland University
01.1998 - 01.1999
IT Development Director
Apple Centre North East
01.1991 - 01.1998
Six 'O' Levels - undefined
Whitley Bay High School
CS50 Intro to Computer Science - undefined
Harvard University
Forensic Security - undefined
Open University
Photography & Typography -
Newcastle College of Art & Design
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