Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pheonix Detroit

Wolverhampton

Summary

Enthusiastic Store Manager competent with assessing performance indicators and leading sales teams towards optimal success. Strategic thinker who effectively collaborates with executives to launch new marketing initiatives.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

Wine rack/threshers
Wolverhampton , West Midlands
  • Improved customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.
  • Handled employee scheduling to ensure adequate, cost-efficient shift staffing.
  • Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.
  • Oversaw timely store opening and closing procedures, effectively managing appropriate security measures.
  • Processed cash and card payments efficiently, returning change with absolute accuracy.
  • Encouraged sales associates to cross-sell additional products and services to purchasing customers.
  • Helped less experienced staff manage daily assignments.
  • Collaborated with line managers on department performance and KPIs.
  • Reviewed applications for administrative positions and selected well-qualified candidates to join team.

Play Worker

Wolverhampton city council
Wolverhampton , West Midlands
  • Carried out diligent child safeguarding, quickly escalating issues and concerns to management.
  • Facilitated recreational play targeted to specified age and competence of participants.
  • Used outstanding communication skills to engage children of various ages in learning through play.
  • Delivered games and activities with passion and enthusiasm, enhancing children's learning experiences.
  • Packed down and tidied away play equipment to maintain clear, safe classroom environments.
  • Effectively planned play and leisure activities for children with mixed needs and abilities.
  • Prepared and set up games and resources, aiding timely delivery of daily activities.
  • Built and nurtured friendly, caring relationships with children, enhancing family trust in care provisions.
  • Ensured games and play activities were delivered safely and securely, prioritising participant welfare.
  • Stayed updated on the best child care practices, new playtime activities and trends through extensive research and training.
  • Maintained extensive understanding of child first aid, CPR and emergency management through regular training.
  • Controlled petty cash activities by disturbing when required, documenting expenses and restocking when needed.

New Hampton public house

New Hampton
Wolverhampton , West Midlands
  • Built and maintained courteous and effective working relationships.
  • Exceeded goals through effective prioritisation and consistent work ethic.
  • Achieved service time and quality targets.
  • Planned and executed new strategies to increase sales.

Assistant manager

Shoe zone
Oldbury, West Midlands
11.2023 - 03.2025
  • Created a positive work environment, resulting in higher employee morale.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.

Replenishment supervisor

B&m
Wolverhampton, West Midlands
10.2022 - 10.2023
  • Ensured high level of customer satisfaction with prompt resolution of queries and complaints related to product availability.
  • Conducted regular health and safety checks, minimising workplace accidents risk.
  • Eliminated stock shortages by managing the timely reordering of products.

Post office and store manager

Dave’s Discount Stores ltd
Wolverhampton , West Midlands
08.2013 - 08.2022
  • Prepared rotas and administered payroll for large store.
  • Trained and supervised team to deliver on store sales targets.
  • Resolved complex customer enquiries, disputes and complaints.
  • Completed audits and risk assessments to achieve regulatory compliance.
  • Oversaw stocktakes to achieve accurate inventory and pricing.
  • Fostered positive relationships with customers and suppliers.
  • Hired and trained employees to deliver store goals.
  • Revamped store appearance, including merchandising and displays, signage, decorations and cleaning to reflect seasonal trends and store branding.
  • Increased sales by 80% through detailed merchandise and customer service training.
  • Developed new promotions and product lines to exceed sales targets.
  • Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Evaluated team performance and handled disciplinary actions.
  • Oversaw processing and organisation of incoming shipments.
  • Delivered quality service with friendly and professional demeanour.
  • Performed key-holding duties including managing cash drawers, site security and timely opening and closing.
  • Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
  • Reached optimal productivity by analysing processes and updating team training.
  • Strengthened team performance by attracting and developing top talent.
  • Managed cash and reconciled tills with rigorous security measures.
  • Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
  • Prepared sales reports and reconciled accounts with strong finance management skills.
  • Improved store ranking by identifying performance gaps.

Customer Service Assistant

Bhs
Wolverhampton , West Midlands
08.2008 - 08.2012
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
  • Built rapport with customers through courteous and professional communications.
  • Assisted with product selections according to individual requirements and preferences.
  • Reviewed new product ranges to gain knowledgeable for assisting customers.
  • Stocked and rotated inventory regularly.
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
  • Stayed current on policies, procedures and standards to offer optimal support.
  • Remained updated on company offerings through regular product research.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Kept detailed records of customer interactions for future reference.

Education

GCSEs - English,Maths,Science,sports

Moreton community school
Wolverhampton, West Midlands

Skills

  • Store opening and closing management
  • Store merchandise stocking
  • Store layout understanding
  • Store closing and opening
  • Store merchandise handling
  • Store opening and closing procedures
  • Office expense handling
  • Post opening and dispatch
  • Post and packages

Timeline

Assistant manager

Shoe zone
11.2023 - 03.2025

Replenishment supervisor

B&m
10.2022 - 10.2023

Post office and store manager

Dave’s Discount Stores ltd
08.2013 - 08.2022

Customer Service Assistant

Bhs
08.2008 - 08.2012

Assistant Manager

Wine rack/threshers

Play Worker

Wolverhampton city council

New Hampton public house

New Hampton

GCSEs - English,Maths,Science,sports

Moreton community school

Similar Profiles

CREATE PROFILE
Pheonix Detroit