Pheobe Gibbs

• Successfully delivered on tasks within tight deadlines.
• Provide administrative and coordination support within the PMO for a high-profile project
• Manage and maintain RAID logs and action trackers to ensure effective project governance
• Support contractor resourcing, including onboarding, offboarding, and access management
• Coordinate health and safety compliance for all project team members
• Assist with internal and external project communications and stakeholder updates
• Liaise between PMO and delivery teams to ensure alignment on project risks, issues, and actions

• Managed workforce planning, compiling information for informed decision-making.
• Resolving team conflict
• Set achievable targets, motivating team to swiftly progress and achieve in line with company goals
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Organised briefing for night shift staff to follow instructions.
• Recruited and trained staff regarding logistics, protocols and procedures.
• Maximised revenue opportunities through upselling and cross-selling.

· Recruited, hired and trained 15 high-achieving employees for improved marketing and sales performance which in turn reduced staff turnover.

· Managed and distributed weekly sales reports to key stakeholders, enabling performance evaluation to aid continual growth.

· Analysed data and identified opportunities to minimize operating costs.

· Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.

· Ensuring daily customers are happy with products purchased and service received, encouraging feedback to be given via online portal.

· Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.

· Designed employee incentives and recognition schemes to achieve team targets.

· Handled company HR processes which included grievances, these were handled professionally and confidentially to maintain staff satisfaction levels.

· Monitored stock levels and ordered popular items to meet customer demand

· Delegated tasks to staff to meet daily service requirements

· Mentored staff on handling and resolving customer concerns increasing positive customer feedback by 20%

· Performed daily operations to maintain smooth store running

· Approved customer refunds and exchanges upon close item inspection.

• Resolved customer complaints and process issues with proactive problem-solving skills
• Monitored display stock levels, replenishing for consistently well-stocked sales floor
• Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice
• Explained information about quality, value and style of products to influence customer buying decisions
• Operated cash registers with accuracy and processed cash and card transactions.
• Increased sales by 10%

• Offered detailed advice on product and service benefits.
• Managed high-volume customer queries simultaneously through effective multitasking
• Processed customer correspondence, reducing communication delays for improved client satisfaction ratings
• Investigated customer queries and responded within defined SLAs
• Maintained excellent client satisfaction by providing in-depth support.

· Created financial reports to analyse trends and identify efficiencies

· Ensured that senior management were prepared for key meetings by providing all paperwork .

· Interacted with customers professionally by phone, email and in-person to deliver accurate service information

· Answered approximately 100+ incoming calls and emails per day to achieve swift resolutions to customer queries .