Pheobe Aiyenitaju
Salford
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and boosting revenue, as demonstrated at Motherland Stores. Skilled in customer service and SEO, adept at problem-solving and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Sales Executive Intern
Motherland Stores
05.2022 - 12.2025
- Strengthened client relationships by providing excellent customer service and addressing their needs promptly.
- Assisted in closing deals with prospective clients, resulting in increased revenue for the company.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Participated in sales meetings and presentations to gain knowledge and insight.
Customer Care Representative
Ades Cash and Carry
05.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer Service Advisor
Wild Fushion
05.2021 - 06.2022
- Processed customers return and exchanges transactions at the tills effectively and timely
- Attended to all customers purchase request and processed all payments at the tills in a diligent and timely manner
- Ensured customer experiences stays positive by providing attentive and helpful customer service
- Answered customer enquiries in a professional and polite manner, often going an extra mile to provide an enjoyable customer service.
Retail Sales Assistant
TEEZ SUPERMARKET
03.2017 - 03.2020
- Attended to all customers purchase request and processed payments in a timely and diligent manner
- Educated and built positive relationships with customers in order to enhance good sales and positive experience
- Advertised the benefits of instore specials and customer loyalty programs based on individual customer’s needs
- Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction
- Managed cash stock and inventory balances accurately
- Ensured customer experience stayed positive by providing attentive and helpful customer service
Education
Master of Arts - Digital Marketing
University of Salford
09.2021
Digital Marketing Internship - undefined
04.2019
Bachelor of Science - Mass Communication
Redeemer’s University
01.2018
Skills
- Customer service skills
- Passive listening skills
- Interpersonal skills
- Excellent team player
- Effective written and verbal communication skills
- Meticulous attention to detail
Timeline
Sales Executive Intern
Motherland Stores
05.2022 - 12.2025
Customer Care Representative
Ades Cash and Carry
05.2022 - 12.2023
Customer Service Advisor
Wild Fushion
05.2021 - 06.2022
Retail Sales Assistant
TEEZ SUPERMARKET
03.2017 - 03.2020
Master of Arts - Digital Marketing
University of Salford
Digital Marketing Internship - undefined
Bachelor of Science - Mass Communication
Redeemer’s University
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