Phelicitas Mayanka Kwayu
London,Greater London
Summary
Compassionate Care Assistant and a Support Worker with comprehensive background with elderly people in care home settings, young adult with learning disability and adults with challenging behavior in Assisted living accommodations. Provides exceptional care and support, demonstrating dedication to safe practices for continued trust. Maintains excellent levels of care and support through kindness, compassion,patience and commitment to safe working practices. Energetic employee with very good communication and organisation skills. Seeks solutions to problems.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work history
Care Assistant
Beechmore Court
Bromley, Greater London
2019.06 - 2024.07
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted, and moved residents from bed into wheelchairs, applying safe handling techniques.
- Monitored resident's health conditions and reported immediate issues to the manager.
- Maintained hygiene standards, cleaning and clearing resident rooms according to care home protocol.
- Charted daily observations, mobility activities, and eating percentages to aid continued resident assessment.
- Provide residents with medication accurately and promptly.
- Assisted in maintaining a clean environment for improved client health.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Prepared nutritious meals that met special dietary needs of clients.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Supported daily living skills training which increased client self-sufficiency.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Administered medication with rigorous planning and recordkeeping.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Attended weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
House Wife/Homeschooling Mom
Self Employed
Greenwich, London
2007.07 - 2019.06
- Carried out day-to-day duties as a wife and mother accurately and efficiently.
- Successfully organized and delivered tutorial materials for my children.
- Demonstrated respect, friendliness, and willingness to work and help one another wherever needed.
- Supporting my family by demonstrating respect and willingness to help.
- Providing emotional care and support at different levels of my children's development.
Retail/Customer Service
MATALAN
London, Greenwich
2004.04 - 2007.01
- Retained product and service knowledge for helpful, informative customer guidance
- Applied excellent customer service skills to delight and retain clients.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Increased customer satisfaction by providing outstanding service.
Retail assistant
Next Retail
Greenwich, london
2003.06 - 2004.03
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Followed company procedures and guidelines for smooth retail operations.
- Delivered excellent customer service by answering queries and providing product information.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
Support worker
PLUS (Providence linc united services)
Lewisham Borough, Greater London
2025.05 - Current
- Assisted in maintaining a clean environment for improved service user's overall well being.
- Cont-ributed feedback on service users progress leading to adjustments in personalised care plans.
- Helped achieve service users independence through guided tasks and activities.
- Actively listened to service users concerns thus creating a comforting environment.
- Encouraged social integration by facilitating community involvement opportunities.
- Maintained detailed records of individuals behaviour changes for healthcare team reference.
- Implemented care plans set out by healthcare professionals leading to improved service users well-being.
- Monitored and documented service users behaviours, activities and development, aiding appropriate care plan management.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Supported service users to gain ability to function independently in society.
House Hold Carer
KYN Bickley
Bromley, Greater London
2024.07 - 2025.04
- Adhered strictly to privacy rules, respecting the confidentiality rights of all residents.
- Demonstrated empathy towards the emotional needs of residents, providing necessary reassurance during difficult times.
- Improved residents comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Utilised active listening skills whilst engaging in conversation with residents, boosting their mood and overall happiness level.
- Assisted residents with exercises designed by physical therapists to improve mobility and strength.
- Worked collaboratively with other carers to provide comprehensive service.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Maintained residents dignity and respect throughout personal care support, including dressing, showering and toileting.
- Prioritised person-centred care(Holistic) to maximise independence for clients with dementia and limited mobility.
Education
CSEs - Business studies
Jitegemee Secondary School
Tanzania 1992.01 - 1997.12
Certificate in Business Administration Level1&2 - Business Studies
Kingsland College of Business studies
London 1998.09 - 2001.01
NCFE CACHE LEVEL2 - Principles of Dementia Care
NCFE CACHE
London 2022.03 - 2022.09
Certificate Level2 - Medication
Learn 2 Excel
London 2023.05 - 2023.05
In House Training - Care refresh training through out the year.
Beechmore Court
LondonSkills
- Calm under pressure
- Dementia awareness
- Medication Administration
- End Of Life Care
- Disability Care
- Nutrition management
- Pressure area care
- Resident safeguarding
- Infection prevention and control
- Cultural awareness
- Resident relationship building
- Self-Management
- Infection control knowledge
Timeline
Support worker
PLUS (Providence linc united services)
2025.05 - Current
House Hold Carer
KYN Bickley
2024.07 - 2025.04
Certificate Level2 - Medication
Learn 2 Excel
2023.05 - 2023.05
NCFE CACHE LEVEL2 - Principles of Dementia Care
NCFE CACHE
2022.03 - 2022.09
Care Assistant
Beechmore Court
2019.06 - 2024.07
House Wife/Homeschooling Mom
Self Employed
2007.07 - 2019.06
Retail/Customer Service
MATALAN
2004.04 - 2007.01
Retail assistant
Next Retail
2003.06 - 2004.03
Certificate in Business Administration Level1&2 - Business Studies
Kingsland College of Business studies
1998.09 - 2001.01
CSEs - Business studies
Jitegemee Secondary School
1992.01 - 1997.12
In House Training - Care refresh training through out the year.
Beechmore Court