Phathumuzi Mabena
Bristol,Somerset
Summary
Skilled General Manager enthusiastic about promoting company offerings to bring about dramatic business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organisational and prioritisation skills developed over ten years years in field.
Overview
15
15
years of professional experience
Work History
General Manager
The Street Bar Named Desire
Johannesburg, South Africa
04.2022 - 06.2023
- Managed high-performing teams to deliver quality customer service and stable profits.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Delivered business strategy to drive revenue and operational efficiencies.
- Tracked KPIs to drive profitability and target delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Implemented effective customer service procedures to encourage positive feedback.
- Set policies and processes outlining expectations on employee behaviour at every level.
Support Worker
Ikholwa Children's Home
Johannesburg, South Africa
02.2019 - 04.2022
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Built strong patient relationships through compassionate care and friendly rapport building.
Senior Manager
86 Public illovo
Johannesburg, South Africa
05.2017 - 04.2022
- Motivated staff to achieve pivotal sales targets, monitoring and providing feedback on individual performance.
- Developed and implemented online marketing plans to drive sales, profit and brand objectives.
- Supervised and managed product-related communications, facilitating positive customer experiences.
- Updated system information and ensured documentation accuracy and validity.
Senior Manager
News Café, Rosebank
Johannesburg, South Africa
04.2014 - 05.2017
- Motivated staff to achieve pivotal sales targets, monitoring and providing feedback on individual performance.
- Achieved safety targets by strengthening controls to monitor compliance with internal and external regulations.
- Managed large-scale projects and initiatives, introducing new systems, tools and processes to support attainment of challenging objectives.
- Produced organisational objectives and introduced performance incentives to drive overall team output.
- Updated system information and ensured documentation accuracy and validity.
Senior Manager
Danvice Alfresco
Johannesburg, South Africa
06.2008 - 08.2012
- Motivated staff to achieve pivotal sales targets, monitoring and providing feedback on individual performance.
- Achieved safety targets by strengthening controls to monitor compliance with internal and external regulations.
- Managed large-scale projects and initiatives, introducing new systems, tools and processes to support attainment of challenging objectives.
- Assessed all product lifecycle phases, identifying and recommending opportunities for development.
- Oversaw logistical planning through careful coordination with vendors, suppliers and carriers.
- Evaluated and approved hiring, firing and promotions requests.
- Produced organisational objectives and introduced performance incentives to drive overall team output.
- Supervised and managed product-related communications, facilitating positive customer experiences.
Education
GCSEs - Science , Mathematics, English, Commerce & Ndebele
Mpopoma High School
Bulawayo, Zimbabwe 01/1991 - 12/1994
Skills
- Effective leader
- Employee development
- Employee scheduling
- Recruiting and hiring
- Team oversight
- Staff training/development
- Leadership and team building
- Relationship building
- Customer retention
- Time management
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
General Manager
The Street Bar Named Desire
04.2022 - 06.2023
Support Worker
Ikholwa Children's Home
02.2019 - 04.2022
Senior Manager
86 Public illovo
05.2017 - 04.2022
Senior Manager
News Café, Rosebank
04.2014 - 05.2017
Senior Manager
Danvice Alfresco
06.2008 - 08.2012
GCSEs - Science , Mathematics, English, Commerce & Ndebele
Mpopoma High School
01/1991 - 12/1994
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