PHANINDRA MOLABANTI
Basildon,Essex
Summary
Experienced hospitality professional with expertise in cocktail creation and order processing, demonstrating exceptional patience under pressure and proficiency in multitasking during peak times. Adept at understanding special dietary requirements and maintaining strong customer relations, ensuring satisfaction even with difficult customers. Skilled in POS operations and familiar with opening and closing procedures, committed to enhancing service quality and efficiency within the industry.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Food and Beverage associate
London Marriott Hotels Kensington
London
10.2023 - Current
- Delivered exceptional food and beverage service, resulting in enhanced customer satisfaction.
- Achieved product consistency through rigorous quality control processes for improved guest experience.
- Reduced customer wait time by streamlining order processing.
- Created an inviting environment with dedicated and friendly guest service.
- Managed food preparation responsibilities as required, assisting culinary team during busy intervals.
- Organised special events at the restaurant, offering unique dining experiences for guests.
- Set up tables and ensured cleanliness of dining area before opening hours.
Education
Master of Science - International Hospitality and Tourism
Coventry University London Campus
London 01.2023 - 08.2024
Skills
- Cleaning procedures familiarity
- Cocktail creation expertise
- Order processing speed
- Patience under pressure
- Special dietary requirements understanding
- Table clearing proficiency
- Patience with difficult customers
- POS operations
- Multitasking during peak times
- Customer relations
- Opening and closing procedures
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
French
Intermediate
Certification
Elevate by Marriott International
Accomplishments
Associate of the Month May 2025
Affiliations
Travelling , Socialising with People, Learning new things
Timeline
Food and Beverage associate
London Marriott Hotels Kensington
10.2023 - Current
Master of Science - International Hospitality and Tourism
Coventry University London Campus
01.2023 - 08.2024
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