PHAN SOCHEATA

Assist in team leadership by supporting the development of team members and managing departmental workloads effectively.

Facilitate financial oversight through monitoring and controlling monthly customer payment reports and cross-checking balances between portal and SAP systems.

Aid in process optimisation by reviewing and updating ownership transfer workflows and developing operational workflows as necessary.

Assisted customers with inquiries, complaints, and service requests to ensure a satisfactory resolution rate.

Promoted new products and commission structures to enhance client engagement and retention.

Assisted in managing price uploads and ensuring data integrity within SAP system.

Supported preparation and submission of daily, weekly, and monthly reports for management.

Contributed to production of S&OP and EXCO reports to aid strategic decision-making.

Assisted with administrative tasks and utilised product knowledge to support sales efforts.

Focused on understanding customer needs and offering helpful solutions.

• Contributed to team objectives by maintaining a customer-centric approach.