Summary
Overview
Work history
Education
Skills
Timeline
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Peyman Ghorbani

Peyman Ghorbani

Peterborough,Cambridgeshire

Summary

Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.

Overview

13
13
years of professional experience

Work history

Server Administrator

Parsuptime LTD
Ghazvin,Iran
11.2010 - 05.2023
  • Evaluated latest innovations and adopted cost-effective, useful solutions.
  • Completed reports detailing performance, costs and downtime issues.
  • Tested installations and updates on test servers before deployment to live environments.
  • Tracked and recorded computer inventory for accountability purposes.
  • Stored application and system logs for troubleshooting and audit purposes.
  • Managed cloud and on-premise resource allocations, minimising wastage.
  • Led server maintenance activities for company systems to keep critical functions operational.
  • Configured and deployed high-availability and redundant systems for heavy traffic and workloads.
  • Devised and implemented backup and disaster recovery processes for protecting company data.
  • Used support tools to manage and control remote devices.
  • Requisitioned hardware and software to meet changing organisational needs.
  • Collaborated with helpdesk teams in diagnosing and resolving issues.

IT Manager

Shohada hospital
Ghazvin,Iran
10.2017 - 02.2023
  • Evaluated telephony systems and drove inbound call routing improvements to customer minimise waiting times.
  • Spearheaded new IT training and development programmes to boost employee retention.
  • Led infrastructure projects to install and upgrade various systems.
  • Identified and recommended cost-effective technology solutions.
  • Acted as first point of contact for hardware and software troubleshooting queries.
  • Directed installation and configuration of computer hardware, operating systems and applications.
  • Collaborated with project engineers to roll out, manage, or patch software.
  • Managed team of IT support technicians, developing workflows and processes.
  • Expanded use of VMware technologies, achieving multiple server and desktop virtualisation.
  • Assessed data security and compliance to GDPR regulations.
  • Local area network monitoring and wireless network expansion.

Education

Bachelor of Science - Software engineering

QIAU
Ghazvin,Iran
/2012 - /2016

Skills

  • IT security and networking
  • Training and development
  • Windows server operating system
  • Office 365
  • Microsoft Teams
  • VMware ESXI
  • Excel proficiency
  • Reporting template development
  • Documentation and reporting
  • Software testing
  • Network troubleshooting
  • Software issue diagnosis
  • Data processing
  • Application installations
  • Customer service expert
  • LAN aptitude
  • Desktop support
  • Staff education and training
  • Hardware upgrades
  • Knowledgeable in Mac systems
  • Skilled in TCP/IP and WAN
  • Data entry
  • Hardware diagnosis
  • Software diagnosis
  • Windows XP/Vista
  • Application support
  • Technical issues analysis
  • Troubleshooting proficiency
  • Customer support needs assessment
  • MikroTik RouterOS expert
  • CentOS and Ubuntu Linux expert
  • HTML/CSS expert
  • VPN and tunneling expert
  • Website troubleshooting
  • System upgrades
  • Servers expertise
  • WHMCS
  • SQL server
  • MySQL/MariaDB server
  • Apache web server
  • LiteSpeed web server
  • cPanel Control panel
  • DirectAdmin Control panel


Timeline

IT Manager

Shohada hospital
10.2017 - 02.2023

Server Administrator

Parsuptime LTD
11.2010 - 05.2023

Bachelor of Science - Software engineering

QIAU
/2012 - /2016

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Peyman Ghorbani